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- Tasks: Provide expert support for our consolidation software and resolve client issues.
- Company: Join Anaplan, a leader in AI-infused business decision-making.
- Benefits: Inclusive culture, career growth, and the chance to work with top global companies.
- Why this job: Make a real impact by helping clients optimise their financial processes.
- Qualifications: Accounting experience and fluency in English and French required.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Premium Support Engineer – French speaker
London, United Kingdom
At Anaplan, we are a team of innovators focused on optimizing business decision‑making through our leading AI‑infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca‑Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best‑in‑class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy‑led, values‑based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next – together!
You will be joining a highly skilled team responsible for providing technical support and guidance to clients using our consolidation software. This team plays a vital role in ensuring the seamless integration of financial data and compliance with accounting standards. You will report directly to the team lead of the Consolidation Software Support division, based in the EU region.
Your impact
- Provide expert client support for our consolidation software, ensuring smooth implementation, configuration, and ongoing use aligned with accounting and financial reporting needs.
- Deliver exceptional client support, resolving technical and functional issues promptly.
- Lead software implementation and configuration to meet client requirements.
- Diagnose and troubleshoot technical problems, liaising with development for timely resolution.
- Conduct root cause analysis and implement preventive solutions.
- Apply accounting expertise to guide clients on consolidation and reporting best practices.
- Stay current with IFRS, GAAP, and other accounting standards.
- Develop and deliver client training and documentation (user guides, FAQs).
- Act as the key link between clients and developers, sharing feedback and testing new features.
Your Qualifications
- Proven accounting experience, particularly in financial consolidation.
- Strong technical proficiency with consolidation tools (e.g., Hyperion, SAP BPC, Oracle HFM).
- Excellent English and fluent French.
- Strong communication, problem‑solving, and analytical skills.
- Ability to work independently or collaboratively in a fast‑paced environment.
- Willingness to work weekends on a rota basis.
Preferred Skills
- Experience in root cause analysis and preventive process improvements.
- Involvement in software enhancement or feature validation.
- Experience developing training and user materials.
- Additional EU language skills.
- Strong customer service and client‑facing experience.
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
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Premium Support Engineer employer: Anaplan
Contact Detail:
Anaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Anaplan on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Premium Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and accounting knowledge. Be ready to discuss how you've tackled similar challenges in the past, especially with consolidation software.
✨Tip Number 3
Show off your problem-solving skills during the interview. Use real-life examples to demonstrate how you’ve resolved technical issues or improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Anaplan.
We think you need these skills to ace Premium Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Premium Support Engineer. Highlight your accounting experience and technical skills with consolidation tools, as these are key for us. Don’t forget to mention your language skills too!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client support and how your background aligns with our Winning Culture. Share specific examples of how you've tackled challenges in previous roles.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your analytical mindset. Talk about times when you’ve diagnosed and resolved technical issues or improved processes. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Let’s build what’s next together!
How to prepare for a job interview at Anaplan
✨Know Your Stuff
Make sure you brush up on your accounting knowledge, especially around financial consolidation. Familiarise yourself with IFRS and GAAP standards, as well as the specific consolidation tools mentioned in the job description. This will show that you're not just a candidate, but someone who understands the technicalities of the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical issues in the past. Think about times when you’ve had to liaise with developers or conduct root cause analysis. This will demonstrate your analytical skills and ability to work collaboratively, which are key for this position.
✨Practice Your French
Since fluency in French is a requirement, make sure you can comfortably communicate technical concepts in both English and French. Consider doing mock interviews or practicing with a friend to ensure you can switch between languages seamlessly during the interview.
✨Embrace the Culture
Familiarise yourself with Anaplan's Winning Culture and their commitment to diversity and inclusion. Be ready to discuss how your values align with theirs and share examples of how you've contributed to a positive team environment in the past. This will help you stand out as a candidate who fits well within their culture.