At a Glance
- Tasks: Lead and optimise post-sales operations for a fast-growing tech company.
- Company: Join Anaplan, a leader in AI-infused business planning.
- Benefits: Inclusive culture, career growth, and the chance to work with top global brands.
- Other info: Diverse and dynamic environment with opportunities for innovation.
- Why this job: Make a real impact by driving customer success and operational excellence.
- Qualifications: Experience in sales operations and a passion for customer engagement.
The predicted salary is between 51750 - 63250 £ per year.
- Customer Success Operations Manager EMEA
- London
At Anaplan, we are a team of innovators focused on optimizing business decision‑making through our leading AI‑infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50.
Coca‑Cola, Linked In, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best‑in‑class platform.
Our Winning Culture is the engine that drives our teams of innovators.
We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins – big and small.
Supported by operating principles of being strategy‑led, values‑based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here.
Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Anaplan is looking for a driven and dynamic Customer Success Operations Manager to join our EMEA CS Operations Organisation.
You will help run the day‑to‑day operations for one of our fastest‑growing regions.
In this role, you will lead and contribute to strategic projects that enhance our post‑sales processes, improve operational efficiency, and drive impactful outcomes across the organisation.
You will be the trusted advisor to the Customer Success Vice president for the EMEA region, enabling our post‑sales team to achieve ambitious goals while driving continuous improvement and transformative change.
- Your Impact
- Analyse current post‑sales operations processes and identify opportunities for optimisation and innovation.
- Implement strategic initiatives to improve post‑sales productivity, forecast accuracy, and pipeline visibility.
- Partner with post‑sales leadership to develop strategies for scaling operations and achieving revenue targets.
- Act as a change agent by introducing new tools, technologies, and methodologies to enhance post‑sales performance.
- Oversee the design, implementation, and optimisation of post‑sales processes, tools, and systems.
- Provide actionable insights through data analysis, reporting, and dashboards to support decision‑making.
- Ensure seamless communication and alignment across GTM teams.
- Monitor data accuracy and integrity within CRM and related systems.
- Regularly monitor and analyse post‑sales pipeline metrics, including customer renewal conversion rates, forecast accuracy and develop actionable insights
- Assist in post‑sales forecasting by analysing pipeline data to predict future revenue streams.
- Work closely with the post‑sales leadership team to align pipeline performance with quarterly and annual churn and expand targets.
- Identify potential risks to achieving post‑sales goals and proactively develop mitigation strategies.
- Foster strong relationships with cross‑functional teams to ensure project success and operational alignment.
- Act as a trusted advisor to post‑sales leadership, providing insights and recommendations to drive growth.
Ideally, you have helped scale a hyper‑growth business.
You are a detail‑oriented operator who is passionate about both the art and science of Customer Success.
You know why adoption matters in Saa S, and you take pride in helping your Customer Success teams deliver high quality experiences that translate into strong customer engagements.
Most importantly, you have strong opinions on the best way to engage with and motivate the post‑sales team, and you will thrive in an entrepreneurial environment that will give you a unique opportunity to prove your ideas out.
- Your Qualifications
- Relevant sales operations experience in a fast‑growing organisations.
- Excellent analytical skills with experience overseeing and managing customer metrics, employee productivity and outcomes.
- Experience working with enterprise technology companies. Saa S experience is a preference.
- Proven skills in post‑sales forecasting, customer health and reporting.
- Proven skills in go‑to‑market modelling, building territories and setting corresponding goals.
- Ability to plan manage and deliver multiple concurrent and complex work streams in a matrix organisation with aggressive timelines.
- Ability to manage high volumes of work, prioritise multiple responsibilities and be effective in fast‑paced work environments.
- Must have GRIT – guts, reliability, improvement, teamwork.
- Project management and leadership experience is a plus.
- Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business.
DEIB improves our workforce, enhances trust with our partners and customers, and drives business success.
Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader.
We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment.
Please contact us to request accommodation.
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Customer Success Operations Manager EMEA employer: Anaplan
Anaplan in Manchester is an exceptional employer that prioritises diversity, equity, and inclusion, fostering a collaborative work culture where every voice is valued. Employees benefit from continuous growth opportunities through professional development and access to cutting-edge BI tools, making it an ideal environment for those looking to make a meaningful impact in the field of data analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Operations Manager EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anaplan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anaplan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Operations Manager EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anaplan:Your cover letter is your chance to shine! Tell us why you want to work at Anaplan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anaplan!
How to prepare for a job interview at Anaplan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
