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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage onboarding for a diverse team.
- Company: Leading tech company in Bracknell focused on innovation.
- Benefits: Competitive salary, hands-on experience, and a vibrant work culture.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Strong MacOS and Office 365 skills; IT service delivery experience preferred.
- Other info: Exciting opportunities for growth in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company in Bracknell is seeking an experienced IT Customer Experience Support Analyst for onsite support. The ideal candidate will possess strong skills in MacOS and Office 365, alongside a proven background in IT service delivery.
Responsibilities include managing onboarding processes and providing software/hardware support to staff. Join a diverse team committed to innovation and delivering exceptional customer experiences.
This role requires a Bachelor's degree or equivalent work experience.
IT Experience Support Analyst - Onsite Bracknell employer: Anaplan
Contact Detail:
Anaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Experience Support Analyst - Onsite Bracknell
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your MacOS and Office 365 skills. We want to show that we’re not just familiar with the tools, but that we can use them like a champ in real-world scenarios.
✨Tip Number 3
Practice common interview questions related to IT support. We should be ready to discuss our past experiences and how we’ve tackled challenges in customer service. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace IT Experience Support Analyst - Onsite Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MacOS and Office 365. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer Service Skills: Since this role is all about delivering exceptional customer experiences, make sure to highlight any previous roles where you’ve excelled in customer service. We’re looking for those who can go the extra mile!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Anaplan
✨Know Your Tech Inside Out
Make sure you brush up on your MacOS and Office 365 skills before the interview. Be ready to discuss specific features or troubleshooting steps you've used in past roles. This will show that you’re not just familiar with the software, but that you can effectively support others using it.
✨Showcase Your Service Delivery Experience
Prepare examples from your previous jobs where you successfully managed IT service delivery. Highlight any onboarding processes you’ve handled and how you ensured a smooth experience for new staff. This will demonstrate your capability in a similar role.
✨Emphasise Customer Experience
Since this role focuses on customer experience, think of times when you went above and beyond to help a user. Share stories that illustrate your commitment to exceptional service and how you resolved issues efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in customer support. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
