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- Tasks: Support IT services and enhance customer experience in a dynamic tech environment.
- Company: Join Anaplan, a leader in AI-infused business decision-making.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Be part of a team that values innovation and celebrates success.
- Qualifications: Experience in IT support, problem-solving skills, and a passion for technology.
- Other info: Diverse workplace committed to inclusion and personal development.
The predicted salary is between 36000 - 60000 £ per year.
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our soon to be opened Bracknell office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn. Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people.
Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all-round Ace problem solver with excellent IT technical skills.
- Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux)
- Strong MacOS, Office 365 / SharePoint, and Exchange Online experience
- ServiceNow Service Management or other ticketing system knowledge
- Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units
- Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection
- High standards of technical competency and quality of work
- Bachelor’s Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience
- Problem-solving whiz in Mac and Windows hardware
- Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows
- Microsoft SCCM and InTune for Windows software/hardware admin
- Understanding of JAMF for macOS
- Understanding of Windows Server OS and ability to troubleshoot and correct problems
- Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices
- Experience and familiarity with monitoring/alerting tools (i.e. Enterprise AV/Endpoint Detection solutions)
- Experience working as part of a hybrid onshore/offshore workforce
- Experience with US, EMEA, APAC ISPs
- Jira ITSM/ServiceNow ITOM/ITSM
- Azure Virtual Desktop (Win) / MacStadium (Mac)
- Audio-Visual (Neat, WebEx, Zoom)
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB): We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
IT Customer Experience Support Analyst (Hiring Immediately) in Bracknell employer: Anaplan
Contact Detail:
Anaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Experience Support Analyst (Hiring Immediately) in Bracknell
✨Tip Number 1
Network like a pro! Reach out to current employees at Anaplan on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Customer Experience Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with MacOS, Office 365, and troubleshooting techniques. We want to see that you’re not just a problem-solver but also a tech whiz!
✨Tip Number 3
Show off your customer service skills during the interview. Anaplan values a superior customer support experience, so be ready to share examples of how you've gone above and beyond to help users in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Anaplan team!
We think you need these skills to ace IT Customer Experience Support Analyst (Hiring Immediately) in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Customer Experience Support Analyst role. Highlight your experience with MacOS, Office 365, and any relevant ticketing systems like ServiceNow. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and customer experience. Let us know why you’re excited about joining Anaplan and how you can contribute to our Winning Culture.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Give examples of how you've tackled technical issues in the past, especially with hardware and software. We love a good Ace problem solver!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Anaplan
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MacOS, Windows, and the Microsoft Office 365 suite. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific tools like ServiceNow or JAMF that you've used.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT problems in the past. Anaplan values a can-do attitude, so think about times when you went above and beyond to ensure customer satisfaction or improved a process.
✨Understand the Company Culture
Familiarise yourself with Anaplan's commitment to diversity, equity, inclusion, and belonging. Be ready to share how you can contribute to this culture and support their mission of optimising business decision-making for customers.
✨Practice Your Communication Skills
Since the role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You want to demonstrate that you can set clear expectations and communicate effectively with both technical and non-technical team members.