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- Tasks: Support IT services and enhance customer experience in a dynamic tech environment.
- Company: Join Anaplan, a leading innovator in AI-driven business solutions.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for growth.
- Why this job: Make a real impact by optimising IT support for top global companies.
- Qualifications: Experience in IT support, strong problem-solving skills, and a passion for technology.
- Other info: Be part of a diverse team that values your unique contributions.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values‑based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next – together!
We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our soon to be opened Bracknell office. An experienced IT Services Technician with strong knowledge and experience in world‑class IT service delivery will bring a positive, can‑do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high‑caliber engineers, field sales, customer success, and finance people.
Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end‑user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All‑Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all‑round Ace problem solver with excellent IT technical skills.
Your Impact
- Explain system issues to business or non‑technical personnel
- Strong MacOS, Office 365 / SharePoint, and Exchange Online experience
- ServiceNow Service Management or other ticketing system knowledge
- Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units
- Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection
- Strong organizational, problem‑solving, and analytical skills with an acute attention to detail
- High standards of technical competency and quality of work
Your Qualifications
- Bachelor’s Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience
- Problem‑solving whiz in Mac and Windows hardware
- Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows
- Microsoft SCCM and InTune for Windows software/hardware admin
- Understanding of JAMF for macOS
- Understanding of Windows Server OS and ability to troubleshoot and correct problems
- Experience with VMware
- Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices
- Exceptional verbal and written communication skills
- Ability to quickly learn new skills and technologies
- Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.)
- Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.)
- Exposure to Palo Alto Network, Cisco routers and switches, and firewalls
- Experience working as part of a hybrid onshore/offshore workforce
- Experience with US, EMEA, APAC ISPs
- Meraki/Aruba (legacy) APs
- Jira ITSM/ServiceNow ITOM/ITSM
- Access Management - Okta/Active Directory/RedHat LDAP
- Slack/Slack Grid/Atlas
- Audio‑Visual (Neat, WebEx, Zoom)
- Executive presentations (Powerpoint, Lucidchart, Lucidspark)
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
IT Customer Experience Support Analyst in Bracknell employer: Anaplan
Contact Detail:
Anaplan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Customer Experience Support Analyst in Bracknell
✨Tip Number 1
Get to know the company! Research Anaplan's culture, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to IT support. Think about how you'd handle specific customer issues and be ready to share your problem-solving strategies.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace IT Customer Experience Support Analyst in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Customer Experience Support Analyst role. Highlight your experience with MacOS, Office 365, and any relevant ticketing systems like ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how your problem-solving skills can make a difference at Anaplan. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves explaining technical issues to non-technical folks, make sure your application showcases your communication skills. Use clear language and avoid jargon where possible. We appreciate clarity and empathy in our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our innovative team at Anaplan!
How to prepare for a job interview at Anaplan
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MacOS, Office 365, and Exchange Online. Be ready to discuss your experience with these systems and how you've used them to solve problems in the past. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Think about specific challenges you faced and how you resolved them. This will demonstrate your analytical skills and your ability to think on your feet, which is crucial for an IT Customer Experience Support Analyst.
✨Communicate Clearly and Confidently
Since you'll be explaining technical issues to non-technical personnel, practice articulating complex concepts in simple terms. During the interview, focus on your communication style and ensure you convey your thoughts clearly. This will highlight your ability to connect with diverse teams.
✨Embrace the Company Culture
Familiarise yourself with Anaplan's Winning Culture and values. Be prepared to discuss how your personal values align with theirs. Showing that you understand and appreciate their commitment to diversity and innovation will set you apart as a candidate who truly fits into their team.
