At a Glance
- Tasks: Join our global Level 3 Support team to tackle complex technical issues.
- Company: Anaplan, a leader in innovative tech solutions.
- Benefits: Flexible schedules, competitive pay, and opportunities for growth.
- Other info: Dynamic environment with a focus on teamwork and customer success.
- Why this job: Make a real impact by solving challenging problems for customers worldwide.
- Qualifications: Degree in a technical field and experience in data analysis.
The predicted salary is between 30000 - 40000 £ per year.
Your Impact Join our global Level 3 Support team. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges.
In this role, you:
- Investigate and diagnose complex technical issues raised through support tickets
- Build deep product knowledge across Anaplan’s platform and tools (including Grafana)
- Collaborate with other teams to guide customers through complex technical solutions
- Raise and track product bugs when you identify them
- Communicate investigation progress and outcomes clearly to internal teams
- Lead release reviews and onboard new product features to global support teams
- Document detailed investigations and share technical knowledge within the team
- Provide 24/7 emergency support for critical customer issues through our on‑call rota
- Work an adjusted schedule (for example, Tue‑Sat or Sun‑Thu) when needed to ensure global coverage
Graduate or early‑career professional with experience in data analysis (Excel or similar tools)
A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
Fluent or professional proficiency in English
A quick learner with a curiosity for understanding complex systems and software behavior
Genuine passion for problem‑solving and resilience in resolving challenging technical issues
An analytical mindset with a methodical and detail‑oriented approach
Able to thrive under time constraints in a fast‑paced, dynamic environment
Excellent communication skills to convey technical information clearly
Preferred
- Familiarity with technical support environments, SaaS platforms, or complex data systems
- Experience working with monitoring tools such as Grafana (or willingness to learn)
- Adaptability to shifting priorities and managing multiple concurrent issues
- A team player comfortable working cross‑functionally across global teams
- Enthusiasm for customer success and delivering high‑quality solutions
As set forth in Anaplan’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Associate Level 3 Support Analyst employer: Anaplan
Anaplan is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to tackle complex technical challenges while supporting global customers. With a strong focus on professional growth, Anaplan offers extensive training opportunities and encourages team members to deepen their product knowledge and technical expertise. Located in a dynamic environment, the company provides flexible working arrangements and a commitment to employee well-being, making it an ideal place for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Level 3 Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Level 3 Support team.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of data analysis tools and be ready to discuss how you've tackled complex issues in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure you can clearly explain your thought process when solving problems. Remember, we value clarity just as much as technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Anaplan.
We think you need these skills to ace Associate Level 3 Support Analyst
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how you’ve tackled complex issues before, so share specific examples that showcase your problem-solving skills and familiarity with tools like Excel or Grafana.
Communicate Clearly:Since communication is key in this role, ensure your application reflects your ability to convey technical information clearly. Use straightforward language and structure your thoughts logically to demonstrate your communication skills.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to align their experiences with what we’re looking for in an Associate Level 3 Support Analyst.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Anaplan
✨Know Your Stuff
Make sure you have a solid understanding of the technical aspects mentioned in the job description. Brush up on your knowledge of data analysis tools like Excel and get familiar with monitoring tools such as Grafana. This will help you answer technical questions confidently.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex technical issues. Think about times when you collaborated with other teams to resolve problems or how you communicated solutions clearly. This will demonstrate your analytical mindset and resilience.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your ability to handle real-world challenges. Practice articulating your thought process when diagnosing issues or managing multiple tasks under pressure. This will showcase your adaptability and methodical approach.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to convey complex information to non-technical stakeholders, so being clear and concise is crucial. Remember, it's all about making sure everyone understands!
