At a Glance
- Tasks: Drive customer success by managing key accounts and ensuring maximum ROI.
- Company: Join Anaplan, a leader in AI-infused business planning solutions.
- Benefits: Inclusive culture, career growth, and the chance to work with top global brands.
- Other info: Diversity and inclusion are at our core; bring your authentic self to work!
- Why this job: Make an immediate impact and shape customer transformations in a dynamic environment.
- Qualifications: Experience in customer success or consulting, with strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins -- big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together!
Are you looking for a high-impact opportunity where your expertise will be immediately valued? We are seeking a highly experienced Senior Customer Success Business Partner to join our team. In this highly visible and vital role, you won't just be keeping the seat warm—you will be a driving force within our Customer Success team. You will step into an established portfolio of key accounts, taking primary responsibility for the successful deployment, user adoption, ongoing health, renewal and upselling/cross-selling motion of their Anaplan solutions.
As the strategic anchor for our customers, you will collaborate closely with Partners, Professional Services, and Account Executives to ensure seamless implementations, exceptional ROI, and long-term success. If you are a seasoned CS professional who loves parachuting into dynamic environments, delivering immediate value, and shaping customer transformation, this is the perfect opportunity to make your mark.
Your Impact
- Drive Immediate Value: Manage a prominent portfolio of customers, hitting the ground running to drive adoption, expansion, retention, and maximum ROI.
- Be a Strategic Advisor: Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan.
- Strategic Leadership: Lead executive-level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders.
- Uncover Value Opportunities: Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment.
- Champion the Customer: Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment.
- Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and Account Executives on robust mitigation plans.
- Empower Longevity: Develop and execute change management strategies to drive end-user adoption and maximise value within customer organizations, including Train the Trainer programs, Centre of Excellence development, and organizational enablement.
- Think Out of The Box: Contribute to our evolving customer success assets, playbooks, and reference case studies, leaving the team stronger than you found it.
Your Qualifications
- Previous experience driving value in customer success, presales, or management consulting roles.
- Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics.
- Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C-suite.
- Proven track record in Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles.
- A unique ability to translate complex technical concepts into clear, customer-friendly business value.
- Familiarity with software development processes and design methodologies.
- A customer-first mindset coupled with strong problem-solving skills and the ability to remain calm and decisive under pressure.
- Experience leading cross-functional teams to address sophisticated customer needs or deliver key projects.
Preferred Skills
- Exposure to Financial Services and/or Insurance customers.
- Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales.
- Hands-on experience advising on or establishing a Centre of Excellence (CoE) or similar governance structure.
- Familiarity with Anaplan or comparable enterprise planning platforms.
- Background in change management and enterprise-wide business transformation initiatives.
- Experience crafting customer-facing collateral, such as success playbooks or templates.
- Exposure to renewal strategy and expanding customer footprints through upsell/cross-sell practices.
We know that perfect candidates don't exist. If you are passionate about the work, have the right mindset, and bring a transferable set of skills, we'd love to hear from you - please submit your application.
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper – this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader.
We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Sr. Customer Success Business Partner employer: Anaplan Inc
Anaplan is an exceptional employer that fosters a Winning Culture, where innovation and collaboration thrive. With a strong commitment to diversity, equity, inclusion, and belonging, employees are empowered to bring their authentic selves to work while enjoying ample opportunities for professional growth and mentorship. Located in a dynamic environment, Anaplan not only supports its team members with competitive benefits but also celebrates every achievement, big or small, making it a truly rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Customer Success Business Partner
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anaplan Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anaplan Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sr. Customer Success Business Partner
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anaplan Inc:Your cover letter is your chance to shine! Tell us why you want to work at Anaplan Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anaplan Inc!
How to prepare for a job interview at Anaplan Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
