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- Tasks: Lead the EMEA renewals team, ensuring timely contract execution and customer satisfaction.
- Company: Anaplan is a leading SaaS company focused on optimising business decision-making for top global brands.
- Benefits: Enjoy a flexible work environment with opportunities for personal development and a vibrant company culture.
- Why this job: Join a dynamic team that values innovation, diversity, and celebrates success while tackling unique challenges.
- Qualifications: 10+ years in SaaS renewals or sales, strong negotiation skills, and a customer-first mindset required.
- Other info: This role is based in London, requiring in-office presence two days a week.
The predicted salary is between 72000 - 108000 ÂŁ per year.
At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!
Anaplan is looking for a tenacious Senior Director for EMEA Renewals to join our team. This is a stellar opportunity to get involved in a highly visible, large-scale SaaS cloud company. This is a full-time, leadership role based out of our London office two days a week. If you’re ready to roll up your sleeves and tackle unique challenges, keep reading. Come see for yourself what an exciting place to work looks like.
Your Impact
- Lead the EMEA team with a portfolio of renewals, ensuring successful, on-time execution of renewal processes and contract completion.
- Work directly with Anaplan customers through video calls, emails, phone, and in-person meetings (when possible) to support the renewal cycle.
- Partner with Customer Success and Sales teams to ensure a seamless renewal experience, particularly in cases involving expansion or add-on opportunities.
- Negotiate renewal terms effectively, ensuring customer retention while balancing business objectives.
- Manage the commercial aspects of customer transitions from legacy Anaplan products to newer offerings, optimizing customer utilization.
- Address customer and internal inquiries regarding renewals, pricing, and contract terms.
- Review, interpret, and confirm contract terms and conditions, working closely with Finance, Deal Desk, and Legal teams to ensure accuracy and compliance.
- Process standard and complex renewal quotes, auto-renewal notices, and orders using Salesforce CRM.
- Maintain an accurate 180-day rolling forecast of renewals in your assigned territory.
- Archive and maintain all renewal-related documentation for compliance and reference.
- Resolve issues proactively by researching solutions and consulting with internal teams.
Your Qualifications
- A “Customer First” mindset with a strong focus on retention and satisfaction.
- 10+ years of Leadership in a SaaS renewals, sales, customer success, or account management experience, preferably in an Enterprise SaaS environment.
- Strong negotiation skills with experience handling complex renewals and contract discussions.
- A solid understanding of deal structuring, pricing, and contracting; familiarity with basic revenue recognition policies is a plus.
- The ability to quickly grasp Anaplan’s Consolidation solutions and articulate their value to customers.
- A results-driven mindset with strong organization, prioritization, and problem-solving skills.
Our Commitment to Diversity, Equity, Inclusion and Belonging
Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Senior Director, EMEA Renewals employer: Anaplan Inc
Contact Detail:
Anaplan Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, EMEA Renewals
✨Tip Number 1
Familiarise yourself with Anaplan's platform and its unique features. Understanding how our scenario planning and analysis tools work will help you articulate their value to potential customers during interviews.
✨Tip Number 2
Network with current or former employees of Anaplan on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Prepare to discuss your experience in managing renewals and negotiations in detail. Be ready to share specific examples of how you've successfully retained customers and handled complex contract discussions.
✨Tip Number 4
Showcase your leadership skills by discussing how you've led teams in previous roles. Highlight your ability to inspire and motivate others, as this aligns with our Winning Culture at Anaplan.
We think you need these skills to ace Senior Director, EMEA Renewals
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and qualifications for the Senior Director, EMEA Renewals position. Tailor your application to highlight relevant experience in SaaS renewals, sales, and customer success.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your leadership experience, particularly in SaaS environments. Use quantifiable achievements to demonstrate your impact in previous roles, especially in customer retention and contract negotiations.
Write a Strong Cover Letter: Your cover letter should reflect your understanding of Anaplan's culture and values. Emphasise your 'Customer First' mindset and provide examples of how you've successfully managed complex renewals and fostered customer satisfaction.
Highlight Relevant Skills: In both your CV and cover letter, make sure to highlight key skills such as negotiation, deal structuring, and problem-solving. Mention any familiarity with Salesforce CRM and revenue recognition policies, as these are relevant to the role.
How to prepare for a job interview at Anaplan Inc
✨Understand the Company Culture
Before your interview, take some time to research Anaplan's Winning Culture. Familiarise yourself with their commitment to customer success and diversity of thought. This will help you align your answers with their values during the interview.
✨Showcase Your Negotiation Skills
As a Senior Director for EMEA Renewals, strong negotiation skills are crucial. Prepare examples from your past experiences where you successfully negotiated complex renewals or contracts, highlighting your ability to balance customer retention with business objectives.
✨Demonstrate a Customer-First Mindset
Be ready to discuss how you prioritise customer satisfaction and retention in your previous roles. Share specific strategies you've implemented to enhance the renewal experience for customers, as this aligns perfectly with Anaplan's focus on a 'Customer First' approach.
✨Prepare for Technical Questions
Familiarise yourself with Anaplan’s Consolidation solutions and be prepared to articulate their value to potential customers. Understanding the technical aspects of the products will demonstrate your readiness to lead the EMEA team effectively.
