At a Glance
- Tasks: Support IT services and enhance customer experience in a dynamic office environment.
- Company: Join a forward-thinking tech company committed to diversity and inclusion.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with excellent career advancement potential.
- Why this job: Make a real impact by solving IT challenges and supporting your colleagues.
- Qualifications: Experience with MacOS, Office 365, and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines!
Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events.
Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all-round Ace problem solver with excellent IT technical skills.
Your Impact
- Explain system issues to business or non-technical personnel
- Strong MacOS, Office 365 / SharePoint, and Exchange Online experience
- ServiceNow Service Management or other ticketing system knowledge
- Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units
- Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection
- Strong organizational, problem-solving, and analytical skills with an acute attention to detail
- High standards of technical competency and quality of work
Your Qualifications
- Bachelor’s Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience
- Problem-solving whiz in Mac and Windows hardware
- Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows
- Microsoft SCCM and InTune for Windows software/hardware admin
- Understanding of JAMF for macOS
- Understanding of Windows Server OS and ability to troubleshoot and correct problems
- Experience with VMware
- Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices
- Exceptional verbal and written communication skills
- Ability to quickly learn new skills and technologies
- Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.)
- Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.)
- Exposure to Palo Alto Network, Cisco routers and switches, and firewalls
- Experience working as part of a hybrid onshore/offshore workforce
- Experience with US, EMEA, APAC ISPs
- Meraki/Aruba (legacy) APs
- Jira ITSM/ServiceNow ITOM/ITSM
- Access Management - Okta/Active Directory/RedHat LDAP
- Slack/Slack Grid/Atlas
- Audio-Visual (Neat, WebEx, Zoom)
- Executive presentations (Powerpoint, Lucidchart, Lucidspark)
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader.
We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
IT Customer Experience Support Analyst in Manchester employer: Anaplan Inc
At Anaplan, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Manchester office where collaboration and innovation thrive. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that values diversity, equity, inclusion, and belonging. Join us to be part of a team that not only delivers world-class IT services but also fosters a positive atmosphere where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land IT Customer Experience Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Anaplan or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples where you've solved problems or improved processes – this will show you're the ace problem solver they need!
✨Tip Number 3
Don’t forget to research Anaplan’s culture and values. Show them you’re not just a tech whiz but also a great fit for their team. Mention how you align with their commitment to diversity and inclusion during your chat!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Anaplan family. Let’s get you that job!
We think you need these skills to ace IT Customer Experience Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with MacOS, Office 365, and any relevant IT support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your tech wizardry!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and how you can contribute to our team. We love a good story, so let us know why you're the perfect fit for the role and how you embody that can-do attitude.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We’re all about finding solutions, so let us know how you’ve been an ace problem solver in your previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Anaplan Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MacOS, Office 365, and Exchange Online. Be ready to discuss your experience with these systems and how you've used them to solve problems in the past. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Think about specific challenges you faced and how you resolved them, especially in high-pressure situations. This will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly and Confidently
Since you'll be explaining technical issues to non-technical personnel, practice simplifying complex concepts. Use clear language and avoid jargon. This will highlight your communication skills and your ability to empathise with users who may not have a technical background.
✨Emphasise Your Team Spirit
Be prepared to discuss your experience working in hybrid teams, especially if you've collaborated with offshore colleagues. Highlight your adaptability and willingness to support others, as this role requires a strong focus on customer experience and teamwork.
