At a Glance
- Tasks: Support clients with empathy and professionalism while managing appointments and information.
- Company: FTS, the UK's leading provider of drug and alcohol testing for family law.
- Benefits: Gain valuable experience in a meaningful role with potential for permanent employment.
- Other info: Join a supportive team in a growing industry focused on quality and best practices.
- Why this job: Make a real difference to families and children while developing your skills.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Join a Team Making a Real Difference
Are you a confident communicator who enjoys helping people and thrives in a fast-paced environment? Do you take pride in delivering excellent customer service while maintaining exceptional attention to detail? If so, we would love to hear from you!
We are looking for a Client Liaison Executive to join our Customer Experience Team at FTS, for a 6 month Fixed Term Contract. This is an exciting opportunity to become part of a market‑leading organisation whose work directly supports family law proceedings and helps safeguard children across the UK and could potentially lead to a permanent position for the right person.
About FTS
FTS is the UK’s leading provider of expert drug and alcohol testing and reporting services for family law cases. Recognised for our commitment to quality and best practice, we work with legal professionals, local authorities, and families nationwide.
The Role
As a Client Liaison Executive, you will play a vital role in supporting our Collection Team and ensuring clients receive a professional, compassionate, and efficient service throughout their journey with us. Working in a highly regulated environment, you will be responsible for coordinating appointments, gathering information, and communicating with clients clearly and sensitively.
Key Responsibilities
- Prioritise and manage daily workloads across client questionnaires and appointment scheduling.
- Complete client questionnaires accurately, professionally, and comprehensively.
- Keep clients informed of any changes, updates, or delays in a timely manner.
- Respond to incoming telephone enquiries with empathy, professionalism, and confidence.
- Work closely with colleagues to ensure service levels and deadlines are consistently achieved.
- Maintain accurate records and ensure all work is completed in line with company procedures and quality standards.
About You
We’re looking for someone who is:
- Confident speaking with clients and colleagues over the telephone.
- An excellent communicator with strong written and verbal communication skills.
- Organised and able to manage multiple priorities effectively.
- Detail‑oriented and committed to producing accurate work.
- Comfortable using Microsoft Office applications, including Word, Excel, and Outlook.
- Eager to learn, develop, and continuously improve.
- A positive team player who enjoys collaborating with others.
Why Join Us?
- Be part of a company that makes a meaningful difference to families and children across the UK.
- Join a supportive and collaborative team environment.
- Develop your skills within a specialist and growing industry.
- Work for a recognised leader in forensic testing and family law services.
Quality Matters
FTS operates in accordance with strict Standard Operating Procedures (SOPs) and UKAS ISO/IEC 17025 standards. Accuracy, professionalism, and attention to detail are essential in everything we do, and these qualities will be key to your success in this role.
If you’re looking for a rewarding opportunity where your work has genuine purpose and impact, we’d love to hear from you.
Client Liaison Executive - Temp employer: Analytical Services International Ltd
FTS is an exceptional employer that offers a supportive and collaborative team environment, making a meaningful difference in the lives of families and children across the UK. As a Client Liaison Executive, you will have the opportunity to develop your skills within a specialist and growing industry while working for a recognised leader in forensic testing and family law services. With a commitment to quality and best practice, FTS provides a rewarding workplace where your contributions truly matter.
Contact Details:
Analytical Services International Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Liaison Executive - Temp
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Liaison Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research FTS and understand their mission in family law. Think about how your skills in communication and customer service can make a difference. We want to see you shine when you get that chance to chat with them!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows you're genuinely interested in the role and helps keep you top of mind for the hiring team at FTS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at FTS!
We think you need these skills to ace Client Liaison Executive - Temp
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about excellent communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to connect with people—whether it’s through your cover letter or CV.
Be Detail-Oriented:Attention to detail is key in our line of work. Double-check your application for any typos or errors, and ensure that all the information you provide is accurate and relevant. This will show us that you take pride in your work!
Tailor Your Application:Make your application stand out by tailoring it to the Client Liaison Executive role. Highlight your experience in customer service and any relevant skills that align with what we’re looking for. We want to see how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Analytical Services International Ltd
✨Know the Company Inside Out
Before your interview, take some time to research FTS and its role in family law. Understand their services, values, and how they support families across the UK. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Communication Skills
As a Client Liaison Executive, strong communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to handle client interactions with empathy and professionalism.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference, whether it was in completing questionnaires or managing appointments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple priorities. Think of scenarios where you had to juggle tasks or resolve conflicts, and be prepared to explain your thought process and the outcomes. This will show your potential employers that you're organised and capable of thriving in a fast-paced environment.
