At a Glance
- Tasks: Lead a team to enhance service delivery and operational performance.
- Company: Join a growing GovTech business making a real impact in local communities.
- Benefits: Enjoy private healthcare, increased pension contributions, and hybrid working options.
- Other info: Be part of a supportive culture focused on performance and personal growth.
- Why this job: Shape a new leadership role and drive transformation with data and innovation.
- Qualifications: Proven experience in service delivery and operational leadership required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Manchester
Contract: Permanent, full-time
Reports to: Managing Director
Salary: £50-60k, dependent on experience
Benefits: private medical healthcare, increased pension contributions and hybrid working.
About Analyse Local
Analyse Local is a specialist GovTech business working with Local Authorities across England to help Business Rates, Council Tax and Revenues teams identify income, improve data quality and make better-informed decisions. We support more than 180 Local Authorities through data-led services, consultancy and deep sector expertise, with a strong focus on accuracy and measurable value for the public sector. Our mission is to support fairness in commercial property Business Rates and help Local Authorities maximise the collection of income that funds vital local services. As we continue to grow, we are investing in scalable delivery, stronger operational processes and better use of data, automation and insight.
The Role
We are looking for an experienced and commercially aware Head of Delivery to take ownership of a newly created leadership role within Analyse Local. This is a senior role for someone who wants to lead and develop a team, improve how work is delivered, strengthen operational performance and shape a scalable, data-led delivery model that supports our continued growth. The successful candidate will combine operational discipline, people leadership and a clear transformation mindset. Working across Delivery, Client Management, Product, Technical and Senior Leadership teams, you will review existing workflows, challenge how work is currently delivered and turn client insight and performance data into practical improvements that strengthen quality, efficiency and scale. You will manage an established team, with scope to shape team structure, ways of working and capability as the function grows. As this is a new role, the successful candidate will also have the opportunity to make it their own, establish clear ways of working and shape how the Delivery function develops as the business continues to grow.
Key Priorities
- Ensure Income Maximisation services remain aligned with client needs, legislative change and company growth objectives.
- Redesign and improve delivery workflows so teams can operate more efficiently, accurately and at scale.
- Identify opportunities to use automation, AI and data-led insight to reduce manual effort and improve service outcomes.
- Improve the measurement of client outcomes, satisfaction and value realisation.
- Embed data quality, continuous improvement and mature processes as foundations for long-term success.
Key Responsibilities
Leadership and Strategy- Define and implement a cohesive Income Maximisation delivery strategy aligned to company objectives.
- Lead transformation across delivery operations, identifying where workflows, systems and processes can be redesigned to improve performance.
- Oversee the performance and output of Income Maximisation services, ensuring consistent, high-quality delivery to clients.
- Strengthen operational standards and service performance across key income maximisation activities.
- Act as the senior link between Delivery, Client Management, Product and Technical teams.
- Own delivery outcomes across Income Maximisation services.
- Review, redesign and maintain standardised workflows and KPIs to improve throughput, accuracy and client satisfaction.
- Work with the Client Management team to support smooth onboarding, effective updates and clear communication on service progress.
- Identify and implement automation, AI-enabled workflow improvements and process improvement opportunities.
- Work with technical and data colleagues to turn operational pain points into practical solutions that reduce duplication, manual intervention and avoidable rework.
- Monitor delivery metrics, including case volumes, turnaround times and outcomes, and produce performance insight for leadership reporting.
- Manage capacity planning, resource allocation and prioritisation across delivery teams.
- Lead, mentor and develop a team, setting clear expectations, supporting performance and building capability across the function.
- Build a culture of performance, collaboration, continuous improvement and accountability.
- Establish capability frameworks, career pathways and succession planning.
- Drive clarity around ownership, expectations and cross-department working practices.
Essential Experience and Skills
- Proven experience leading service delivery, operational performance and technical or data-enabled services.
- Strong background in management and delivery leadership within a SaaS, data, GovTech or public sector services environment.
- Demonstrable experience leading operational transformation, workflow redesign or service improvement programmes.
- Ability to translate business goals into clear delivery strategies, priorities and measurable outcomes.
- Excellent stakeholder management and communication skills, with the confidence to align commercial, technical and client-facing teams.
- Experience managing performance, capacity and workflow efficiency using data-driven metrics, reporting tools and dashboards.
- Strong analytical mindset, with the ability to interpret data and convert insight into action.
- A track record of building, developing and leading high-performing teams.
Desirable Experience
- Experience working with, supplying to or supporting UK Local Authorities.
- Experience identifying where automation, AI and digital tools can improve efficiency, quality and scalability.
- Confidence using modern project, workflow, automation and reporting tools, such as Power BI.
- Experience in process improvement, standardisation and operational excellence within a growing business.
Our Culture and Values
At Analyse Local, we are building a business that performs well, supports its people and makes a meaningful impact for the public sector. Our Group values shape how we work with clients and with each other:
- Performance: We strive for excellence, continuously improve and deliver high-quality results.
- Warrior Spirit: We approach challenges with determination, resilience and accountability, while supporting each other to find practical solutions.
- Fun Loving Attitude: We believe a positive and enjoyable working environment helps people do their best work.
- Make an Impact: We focus on work that makes a real difference for our clients, our industry and our communities.
- Spot On Judgement: We make informed decisions with precision, care and insight.
- Organise for Innovation: We create the conditions for creativity, improvement and practical innovation.
Why Join Us?
This is an opportunity to take ownership of a newly created leadership role within a growing specialist business. You will manage an established team, with scope to shape team structure, ways of working and capability as the function grows. You will also strengthen how we deliver Income Maximisation services, improve operational performance and lead the transformation of workflows through better use of data, automation and practical innovation. In return, you will have the scope to make the role your own, work closely with senior leaders, shape how a growing function operates and contribute to services that support better outcomes for Local Authorities and the communities they serve. We want our people to thrive both professionally and personally. Alongside a competitive salary, we offer a range of benefits designed to support your wellbeing, work-life balance and career development. We are committed to creating an inclusive, supportive environment where everyone has the opportunity to grow, contribute and succeed. If you are motivated by purposeful work, operational improvement and using technology to help teams deliver better outcomes at scale, we would be pleased to hear from you.
Equal Opportunities
Analyse Local is committed to providing equal opportunities and creating an inclusive, respectful recruitment process. We welcome applications from candidates who can demonstrate the skills, experience and potential to succeed in the role, and all recruitment decisions will be made fairly and based on merit.
Locations
Head of Delivery in Cheshire, Warrington employer: Analyse Local
Analyse Local is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Manchester. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive while making a meaningful impact on local communities through data-driven insights. Join us to be part of a dedicated team that values accuracy, integrity, and the pursuit of excellence in maximising Business Rates revenue.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Delivery in Cheshire, Warrington
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Delivery at Analyse Local!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Analyse Local or be willing to refer you for that Head of Delivery position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Analyse Local who’s on the lookout for their next Head of Delivery star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Delivery role at Analyse Local!
We think you need these skills to ace Head of Delivery in Cheshire, Warrington
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Analyse Local. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Analyse Local
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Analyse Local. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
