Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional client experiences and ensure smooth operations.
- Company: Dynamic National Facilities Management company focused on great workplace experiences.
- Benefits: Competitive salary, 28 days holiday, life insurance, and training opportunities.
- Why this job: Join a vibrant team and make a real impact in client satisfaction.
- Qualifications: Experience in customer service and team management required.
- Other info: Flexible shifts with excellent career development potential.
The predicted salary is between 34000 - 47600 £ per year.
Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers. Anabas is currently seeking to employ an experienced Senior Floor Captain to provide an exceptional client experience through the delivery of their duties. The Senior Floor Captain role is very client interactive and therefore needs the position holder to be able to provide great customer service, high standards in operational delivery and ability to understand what is needed to ensure the client requirements are met. The position holder will also have staff responsibilities so must know how to motivate, manage and coach the staff reporting into them. Training will be given to enable you to carry out your role effectively. This is a full time, permanent position, working varying shifts Monday to Friday, from 07:00am to 7:00pm (40 hrs per week).
Responsibilities
- Take ownership and responsibility in providing support and resolution for our client’s teams ensuring a 5 star service is experienced by all.
- Flexibility in times of work and approach to undertaking other tasks which may sit outside of the Senior Floor Captain role.
- Provide good and effective management of the team reporting into you, including rostering, to meet the demands of the business.
- Provide monthly stats for your area of responsibility.
- All service lines will fall under senior floor captain's responsibility.
- Coordinating the logistics and general movement of various items around the building and subsequent planning and delegation to team.
- Building rapport through liaison with client meeting/event hosts and agency office leads to understand expectations and requirements thereof.
- Internal liaison with helpdesk and events support to coordinate seamless operational efficiency and service delivery.
- Physical hands on support & approach to the team.
Benefits
- Salary - £34,000
- 28 days holiday per year and Bank Holidays.
- Employee Assistance Programme.
- Recognition and Reward scheme.
- Life Insurance 1 X annual salary.
- Aviva Digital GP service.
- Cycle 2 Work scheme.
- Recommend a friend scheme.
- Company events.
- Training & development opportunity.
Sound like the job for you? We look forward to receiving your application soon!
Senior Floor Captain VA2536 employer: Anabas
Contact Detail:
Anabas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Floor Captain VA2536
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Anabas. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Senior Floor Captain role is all about providing a top-notch client experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your ability to deliver that 5-star service.
✨Tip Number 3
Show off your leadership skills! As you'll be managing a team, be prepared to discuss your management style and how you motivate others. Think of specific instances where you've successfully led a team or resolved conflicts, and be ready to share those insights.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your application. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Senior Floor Captain VA2536
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond to create a great experience for clients in your previous roles.
Demonstrate Leadership Abilities: Since the Senior Floor Captain role involves managing a team, share examples of how you've motivated and coached staff in the past. We love to see how you can inspire others to achieve their best!
Be Flexible and Open-Minded: This position requires a flexible approach to work. Let us know about times when you've adapted to changing circumstances or taken on tasks outside your usual responsibilities. It shows you're ready for anything!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Anabas!
How to prepare for a job interview at Anabas
✨Know the Company Inside Out
Before your interview, take some time to research Anabas and its values. Understand their focus on providing a great workplace experience and how they support corporate office occupiers. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Senior Floor Captain, you'll need to provide exceptional client experiences. Prepare examples from your past roles where you've gone above and beyond for customers. Highlight your ability to handle difficult situations and ensure satisfaction, as this will demonstrate your fit for the position.
✨Demonstrate Leadership Qualities
Since you'll be managing a team, it's crucial to showcase your leadership skills. Think of specific instances where you've motivated or coached staff effectively. Be ready to discuss your management style and how you plan to foster a positive team environment at Anabas.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to client interactions or team management. Practice responding to these types of questions by outlining your thought process and decision-making strategies. This will help you convey your problem-solving abilities and operational understanding.
