At a Glance
- Tasks: Lead a team to deliver top-notch facilities management and ensure client satisfaction.
- Company: Join Anabas, a dynamic National Facilities Management company focused on great workplace experiences.
- Benefits: Enjoy a competitive salary, 33 days holiday, and various employee perks.
- Other info: Full-time role with excellent training and development opportunities.
- Why this job: Be the face of Anabas, making a real impact on client experiences in a prestigious setting.
- Qualifications: Experience in facilities management and strong leadership skills are essential.
The predicted salary is between 55000 - 55000 € per year.
Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers. Anabas is currently seeking to employ an experienced Workplace Service Delivery Manager to provide an exceptional client experience through the delivery of their duties to one of our prestigious clients in London. You will be in a client facing role and required to provide a 5-star customer experience.
As the Workplace Delivery Manager you will be the first point of contact that the client has with Anabas. It is critical that the job holder demonstrates professionalism, ownership, and responsibility for attending to the client’s needs on site and where they are unable to do so, escalating in a swift and speedy manner to the appropriate personnel within Anabas to quickly satisfy the needs of the client. You will have total responsibility for the service delivery of facilities management on site.
Your responsibilities will include:
- Management of Anabas staff on site.
- Monitor and coordinate the supplier team.
- Ensure a consistent and high-level service delivery.
- Identify areas of improvement in delivery of the services and processes; implementing change as required.
- Ensure customer service is at the heart of the way the FM services are delivered.
- Work closely with the on-site teams to ensure all aspects of performance targets are met and all works are carried out effectively, efficiently, and in a safe manner.
- Ensure operational statutory compliance and completion of PPM works on site.
- Deal with reactive situations and manage incident reports as necessary.
- Manage all P&L matters relating to the client contract, billing model and ACW works.
This is a full time permanent position 8:00am to 5:00pm (Monday to Friday 40 hrs per week).
Benefits include:
- Salary - £55,000
- 33 days holiday per year inc Bank Holidays
- Employee Assistance Programme.
- Recognition and Reward scheme.
- Life Insurance 1 X annual salary
- Aviva Digital GP service
- Cycle 2 Work scheme.
- Recommend a friend scheme.
- Company events.
- Training & development opportunity.
Sound like the job for you? We look forward to receiving your application soon!
Workplace Service Delivery Manager VA2748 in London employer: Anabas
Anabas is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Workplace Service Delivery Manager in London, you will enjoy a competitive salary, generous holiday allowance, and numerous benefits including training opportunities and a supportive Employee Assistance Programme, all while contributing to a prestigious client experience in a dynamic facilities management environment.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Service Delivery Manager VA2748 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Workplace Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Anabas and their client base. Understand their values and what makes a great workplace experience. This will help you tailor your responses and show that you're genuinely interested in delivering that 5-star customer experience they’re after.
✨Tip Number 3
Practice your communication skills! As a client-facing role, you'll need to demonstrate professionalism and ownership. Role-play common interview scenarios with a friend to boost your confidence and ensure you can articulate how you would handle client needs effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Anabas team and ready to take on the responsibilities of a Workplace Service Delivery Manager.
We think you need these skills to ace Workplace Service Delivery Manager VA2748 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workplace Service Delivery Manager role. Highlight your experience in facilities management and customer service, as these are key for us at Anabas. We want to see how you can bring that 5-star experience to our clients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams and improved service delivery in the past. We love seeing your personality come through!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you've dealt with challenging situations. As a Workplace Service Delivery Manager, you'll need to handle incidents swiftly, so let us know how you've successfully navigated similar scenarios before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Anabas team!
How to prepare for a job interview at Anabas
✨Know Your Client
Before the interview, do your homework on Anabas and their clients. Understand their values and what they mean by a '5-star customer experience'. This will help you tailor your responses to show that you’re aligned with their mission.
✨Showcase Your Leadership Skills
As a Workplace Service Delivery Manager, you'll be managing teams. Be ready to share specific examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to motivate and coordinate staff effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've handled reactive situations or incidents in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your quick thinking and decision-making skills.
✨Emphasise Customer Service
Since customer service is at the heart of this role, think of instances where you went above and beyond for a client. Be ready to explain how you ensure that customer satisfaction is always a priority in your work.
