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- Tasks: Lead and manage Soft FM teams to create exceptional workplace experiences.
- Company: Join Anabas, a dynamic Facilities Management company focused on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact on workplace culture and employee engagement.
- Qualifications: Experience in customer-facing roles and strong leadership skills required.
- Other info: Be part of a supportive team with a focus on diversity and well-being.
The predicted salary is between 33000 - 37000 £ per year.
Anabas is a dynamic national Facilities Management company committed to delivering exceptional workplace experiences for leading corporate office occupiers.
Key Responsibilities
- Operational Leadership
- Lead and manage Soft FM teams, including Reception, Cleaning, and Floor Captains.
- Ensure on-site supervisors effectively manage their teams, with clear understanding of roles, responsibilities, and service standards.
- Drive operational excellence across all service lines, ensuring high standards in performance, quality, safety, and compliance.
- Develop and maintain site manuals to improve efficiency, effectiveness, and risk mitigation for employees and visitors.
- Manage third-party suppliers, ensuring services are delivered in line with agreed standards and contractual expectations.
- Conduct monthly internal housekeeping and safety audits, producing summary reports and action plans for key stakeholders.
- Attend management meetings to identify operational priorities and business needs.
- Client & Stakeholder Partnership
- Work closely with the Facilities Team and L'Oréal business leaders to deliver a world-class workplace experience.
- Act as a trusted advisor and subject matter expert, sharing industry best practices and thought leadership.
- Build strong relationships with the PA community and internal stakeholders to gather feedback and continuously improve service delivery.
- Create and manage a workplace feedback and engagement forum to enhance customer-focused FM services.
- Produce bespoke monthly reports highlighting trends, performance insights, and true KPI analysis.
- Strategic Development & Innovation
- Develop business plans that enhance employee engagement, improve productivity, reduce cost, mitigate risk, and add measurable value.
- Analyse data to identify opportunities for service enhancement, including implementation of new technologies to improve user experience.
- Inspire and lead the Anabas team to consistently achieve high performance and embody company values.
- Workplace Experience Focus
- This role plays a key part in creating an inclusive, engaging, and supportive workplace environment through a three-strand approach:
- Employee Engagement
- Organise internal networking events to encourage cross-department collaboration.
- Coordinate onboarding and early careers events to deepen business understanding.
- Lead awareness initiatives such as Customer Service Week and Learning at Work Week.
- Diversity & Inclusion
- Arrange catering and engagement activities recognising religious and cultural celebrations.
- Support awareness events including Deaf Awareness Week, Black History Month, and LGBTQIA+ initiatives.
- Celebrate key recognition days such as Employee Appreciation Day, National Autism Acceptance initiatives, and World Managers Day.
- Well-being
- Build relationships to identify and remove workplace barriers from an FM perspective.
- Support awareness and fundraising initiatives including Sober October, World Suicide Prevention Day, and Mental Health Awareness Week.
- Organise on-site health checks aligned with campaigns such as World Heart Day, Stoptober, and Stress Awareness Month.
Skills & Experience
- Previous experience in a customer-facing or client-facing environment.
- Strong leadership capability with a warm, approachable, and professional manner.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and priorities under pressure.
- A proactive, solutions-focused mindset with a strong can-do attitude.
- Proficiency in Microsoft Office applications.
- Flexibility to meet evolving business needs.
- The ability to inspire teams and foster collaboration.
Additional Information
- Salary: £33,000 for the first six months (effective 1 May 2024), increasing to £37,000 upon successful completion of probation.
- Flexible working hours to meet business demands.
- Occasional weekend work required to oversee events.
- Minimum of one evening per week working beyond 7:00pm to support and consult with the cleaning operation.
- Annual leave to be aligned with the Facilities Manager to ensure consistent on-site cover.
How to Apply
If you are passionate about creating exceptional workplace experiences and have the skills and experience to lead a high-performing Soft FM team, we would love to hear from you. Please submit your CV and a brief covering letter outlining your experience and suitability for the role. Join Anabas and be part of a team dedicated to excellence, innovation, and employee engagement.
Workplace Experience Manager VA2630 in London employer: Anabas
Contact Detail:
Anabas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Manager VA2630 in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in creating exceptional workplace experiences.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and customer service experience, as these are key for the Workplace Experience Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Anabas and contributing to a fantastic workplace environment.
We think you need these skills to ace Workplace Experience Manager VA2630 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership capabilities and any relevant customer-facing roles you've had. We want to see how you can bring your unique flair to the Workplace Experience Manager role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about creating exceptional workplace experiences. Share specific examples of how you've led teams or improved service delivery in the past. We love a good story!
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet approachable. We appreciate a friendly tone that reflects your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Anabas!
How to prepare for a job interview at Anabas
✨Know Your Stuff
Before the interview, dive deep into Anabas and their approach to workplace experiences. Familiarise yourself with their values, recent projects, and any news related to their services. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Workplace Experience Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams or managed projects. Highlight how you inspired collaboration and achieved high performance, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple priorities under pressure. Think of specific scenarios where you've had to manage conflicts or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future projects. This not only shows your enthusiasm but also helps you gauge if Anabas is the right fit for you. Plus, it demonstrates your proactive mindset and commitment to fostering collaboration.