At a Glance
- Tasks: Be the first point of contact for helpdesk requests and manage scheduling.
- Company: Join Anabas, a forward-thinking Facilities Management company in London.
- Benefits: Enjoy 33 days annual leave, training opportunities, and subsidised gym membership.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by supporting a collaborative team and solving problems.
- Qualifications: Previous office experience and strong communication skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
Salary: £29,000
Hours: Permanent, Monday to Friday, 8:30am – 5:30pm 40 Hrs
At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base.
We are seeking a full-time Helpdesk Coordinator to join our fast-paced team in White City London.
The Role
As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. You’ll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly.
Key Responsibilities:
- Helpdesk call and mail box management - Answering callers and email requests or enquiries accordingly and in line with contractual arrangements.
- Logging client requests on QFM, ensuring they are accurately logged and assigned to the correct SLA, delivery team or contractor.
- Liaise with engineers, soft service teams and contractors to schedule work, chase updates, work records and reports to update QFM records accordingly.
- Ordering of materials and equipment as required.
- Manage, prepare and submit quotations within required SLA on behalf of the FM team.
- Responsible for completing client and internal reports from QFM.
- Management of purchase ordering on SAGE. Raising Purchase order & completing accurate goods receipting of invoices as required.
- Monthly reporting on statutory and mandatory compliance of PPMs.
- Assist the technical team & FMs with reviewing contractor management – Obtaining and reviewing insurance documents, training certs, risk assessments and booking in attendances at site with site leads.
- Complete any other helpdesk related tasks to support our client and wider FM team, as required.
- Liaise with the central helpdesk team based in Darlington on a regular basis.
- Be prepared to participate in an on call rota in conjunction with the central helpdesk.
About You
We’re looking for someone who is proactive, professional, and highly organised. You’ll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.
Essential Skills & Qualities:
- Previous office experience in a similar role.
- Strong communication skills, able to manage customer expectations.
- Excellent organisational skills with the ability to prioritise effectively.
- Confident IT user (Microsoft Office, email, CAFM systems, or similar).
- A positive team player with a flexible, can-do approach.
- Reliable, self-motivated, and committed to delivering work to a high standard.
What We Offer
- 33 days annual leave (including Bank Holidays).
- Employee Assistance Programme.
- Recognition and Reward scheme.
- Cycle to Work scheme.
- “Recommend a Friend” scheme.
- Company events.
- Aviva Digital GP service.
- Training and development opportunities.
- Subsidised gym membership.
- Access to healthy snacks and drinks.
Ready to join us? If you’re passionate about supporting people, solving problems, and working as part of a collaborative team, we’d love to hear from you.
Helpdesk Coordinator VA2756 in London employer: Anabas
At Anabas, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of White City, London. Our commitment to employee growth is evident through extensive training and development opportunities, alongside a generous benefits package that includes 33 days of annual leave, a cycle to work scheme, and access to wellness programmes. Join our dynamic team where your contributions are valued, and you can thrive in a supportive environment dedicated to delivering world-class Facilities Management solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator VA2756 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anabas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anabas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Coordinator VA2756 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anabas:Your cover letter is your chance to shine! Tell us why you want to work at Anabas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anabas!
How to prepare for a job interview at Anabas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
