At a Glance
- Tasks: Manage helpdesk operations and coordinate events in a dynamic environment.
- Company: Join Anabas, a forward-thinking Facilities Management company in London.
- Benefits: Enjoy 33 days annual leave, competitive salary, and a supportive team.
- Other info: Perfect for proactive individuals who thrive under pressure and love multitasking.
- Why this job: Be part of a fast-paced team making a real impact on client satisfaction.
- Qualifications: Previous office experience and strong communication skills are essential.
The predicted salary is between 24000 - 32000 £ per year.
At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world‑class service tailored to the unique needs of our diverse client base. We are seeking a full‑time Helpdesk Coordinator to join our fast‑paced team at one of our flagship client sites in prime London location.
Salary: £28,000
Hours: Permanent, Monday to Friday, 7am – 7pm (Shift rotation)
Key Responsibilities:
- Monitor and manage the helpdesk and client inboxes
- Answer incoming calls in a friendly, professional manner
- Log, update, and close jobs on QFM
- Keep clients and colleagues informed on ongoing issues
- Schedule and coordinate logistical requirements for meetings & events
- Order materials and goods online
- Liaise with engineers, subcontractors, and site‑based teams
- Schedule callouts and planned preventative maintenance (PPM) works
About You:
We’re looking for someone who is proactive, professional, and highly organised. You’ll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.
Essential Skills & Qualities:
- Previous office experience in a similar role
- Strong communication skills, able to manage customer expectations
- Excellent organisational skills with the ability to prioritise effectively
- Confident IT user (Microsoft Office, email, CAFM systems, or similar)
- A positive team player with a flexible, can‑do approach
- Reliable, self‑motivated, and committed to delivering work to a high standard
- Able to multitask, working effectively and efficiently in a high‑pressure environment
What We Offer:
33 days annual leave (including)
Helpdesk Coordinator (Events) VA2593 in London employer: Anabas
At Anabas, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Helpdesk Coordinator in our prime London location, you will enjoy a competitive salary, generous annual leave, and the opportunity to work within a passionate team dedicated to delivering exceptional service. Join us to be part of a forward-thinking company that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator (Events) VA2593 in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Anabas. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Helpdesk Coordinator role. Remember, it’s all about showcasing your organisational skills and customer service mindset!
✨Tip Number 3
Dress the part! Even if the job is in a casual environment, looking professional can make a great first impression. Choose an outfit that reflects your personality while still being appropriate for the role. Confidence starts with how you present yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Helpdesk Coordinator (Events) VA2593 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Helpdesk Coordinator role. Highlight your previous office experience and any relevant IT skills to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your proactive, organised nature will help us deliver top-notch service.
Show Off Your Communication Skills:Since strong communication is key for this position, make sure your application showcases your ability to manage customer expectations and keep everyone informed. We love clear and friendly communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Anabas
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like managing helpdesk queries and coordinating events. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is essential for this role, prepare examples of how you've effectively managed customer expectations in previous jobs. Think about times when you’ve had to handle difficult situations or coordinate with multiple teams, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for a Helpdesk Coordinator. Bring up specific instances where you successfully juggled multiple tasks or prioritised effectively under pressure. You could even mention tools or methods you use to stay organised, which will highlight your proactive approach.
✨Emphasise Your Team Player Attitude
Anabas values a positive team player, so be prepared to discuss how you collaborate with others. Share examples of how you’ve contributed to a team environment, supported colleagues, or helped resolve conflicts. This will show that you’re not just focused on your own success but also on the team's achievements.
