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- Tasks: Lead a team to deliver exceptional guest experiences in a fast-paced environment.
- Company: Anabas Welcome, a premium guest experience specialist with a focus on five-star hospitality.
- Benefits: Competitive salary, 28 days holiday, and opportunities for personal development.
- Why this job: Join a dynamic team and make a real impact on client experiences every day.
- Qualifications: Experience in a corporate reception role and strong leadership skills.
- Other info: Flexible shifts and a vibrant work culture await you!
The predicted salary is between 38000 - 53200 £ per year.
Anabas Welcome is a premium guest experience specialist dedicated to creating warm, seamless, and memorable moments across corporate environments. Rooted in five-star hospitality principles, we elevate every interaction from arrival to farewell through thoughtful service, intuitive anticipation, and an unwavering commitment to delivering exceptional guest experiences. Our purpose is simple: to bring the art of hospitality into the workplace, crafting environments where clients, visitors, and colleagues feel genuinely welcomed, cared for, and valued.
We are currently recruiting a Reception Supervisor to join our team at one of our prestigious clients based in the Surbiton/Tolworth area. We are looking for individuals who are passionate about delivering outstanding service and crafting memorable, meaningful experiences. This role is highly varied, combining reception excellence with wider facilities support including post room duties, so we are looking for an individual who is adaptable, proactive, and comfortable switching between different responsibilities throughout the day. Flexibility, a positive attitude, and a willingness to go above and beyond are essential to delivering the exceptional service our clients expect.
Location: Surbiton KT5, London
Full-Time: 40 hours per week | Rotating Shift
07:00AM - 16:00PM
08:00AM - 17:00PM
Competitive Salary + Benefits
Key Responsibilities:
- Manage the team ensuring correct standards of service are established and agreed SLAs and KPIs are achieved, including training, development, and coaching of existing team members and new starters.
- Warmly welcome and greet all visitors in a professional and personable manner.
- Proactively take charge of their area of responsibility to ensure the timely resolution to issues.
- Build and maintain strong client relationships through exceptional service delivery.
- Be the first point of call when any challenges arise with our service.
- Design, implement, monitor and adapt dynamic operational working procedures.
- Prepare monthly PowerPoint reports or as required.
What We're Looking For:
- Proven experience as a Reception Supervisor in a corporate office environment, ideally serving high-end clientele, leading and managing a team to deliver a high standard of customer service and care.
- Excellent organisational and communication skills.
- Ability to thrive in both fast-paced and calm environments, maintaining high service standards while managing multiple tasks.
Interview Dates: Interviews for these prestigious roles will take place on Friday 6th February.
Benefits: Competitive salary (£38,000pa), 28 days holiday per year.
Front of House Supervisor VA2606 in London employer: Anabas
Contact Detail:
Anabas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor VA2606 in London
✨Tip Number 1
Get to know the company culture before your interview. Research Anabas Welcome and their approach to hospitality. This will help you tailor your responses and show that you're genuinely interested in creating those memorable experiences they value.
✨Tip Number 2
Practice your communication skills! As a Front of House Supervisor, you'll need to be personable and professional. Try role-playing common interview questions with a friend or family member to boost your confidence.
✨Tip Number 3
Prepare examples from your past experience that highlight your adaptability and proactive nature. Think of situations where you went above and beyond for guests or resolved issues quickly—these stories will resonate well with the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Anabas Welcome and delivering exceptional service.
We think you need these skills to ace Front of House Supervisor VA2606 in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for delivering outstanding service shine through. Share specific examples of how you've created memorable experiences in previous roles, as this aligns perfectly with our mission at Anabas Welcome.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Front of House Supervisor role. Highlight your experience in managing teams and delivering high standards of customer service, as well as your adaptability in fast-paced environments.
Be Professional Yet Personable: Remember, we’re all about creating warm and welcoming experiences. Use a friendly tone in your application while maintaining professionalism. This will give us a glimpse of how you interact with guests and clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the recruitment process.
How to prepare for a job interview at Anabas
✨Know Your Hospitality Basics
Brush up on the core principles of five-star hospitality. Understand what it means to create memorable experiences and how to anticipate guest needs. This knowledge will help you demonstrate your passion for outstanding service during the interview.
✨Showcase Your Adaptability
Prepare examples from your past experiences where you've successfully switched between different responsibilities. Highlight times when you’ve managed multiple tasks in a fast-paced environment, as this role requires flexibility and a proactive approach.
✨Build Rapport with Interviewers
Remember, first impressions count! Greet your interviewers warmly and maintain a personable demeanour throughout. Building a connection can set you apart, so be genuine and engage with them as if they were valued guests.
✨Prepare for Scenario Questions
Anticipate questions about handling challenges in service delivery. Think of specific scenarios where you resolved issues or improved service standards. This will showcase your problem-solving skills and commitment to exceptional guest experiences.
