At a Glance
- Tasks: Lead a dynamic concierge team and deliver exceptional customer service in a fast-paced environment.
- Company: Join Anabas, a national Facilities Management company focused on outstanding workplace experiences.
- Benefits: Earn £18.75 per hour with opportunities for professional growth and development.
- Other info: Enjoy a supportive team culture where your contributions are valued.
- Why this job: Be the first point of contact and make a real impact on visitor experiences.
- Qualifications: SIA Licence, GCSEs in Maths & English, and strong organisational skills required.
The predicted salary is between 37500 - 40000 € per year.
Location: White City
Company: Anabas
Pay Rate: £18.75 per hour
Working Hours: 50 hours per week
Shift Pattern: 10:00am to 8:00pm
Anabas are a dynamic, national Facilities Management company whose focus lies in supporting corporate office occupiers who look for a great workplace experience. We are looking for a confident, professional, and highly organised Concierge Team Lead to become a key part of our workplace experience and security team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading by example, and takes pride in delivering a 5-star service.
As the first point of contact for employees, visitors, contractors, and event teams, you will combine exceptional customer service with strong security awareness and operational coordination. Reporting to the Workplace Experience Manager, you will help ensure the smooth delivery of workplace and event services while supporting the day-to-day management of security, facilities, and concierge operations. BS7858 vetting clearance will be required before the start of any employment for this role.
About you
You will be passionate about delivering exceptional customer experiences while maintaining a safe, secure, and professional environment. Join Anabas, a dynamic national Facilities Management provider dedicated to creating outstanding workplace experiences for leading corporate clients.
Essential Skills & Experience
- Valid SIA Licence
- GCSEs (or equivalent) in Maths & English
- First Aid at Work qualification
- IOSH Working Safely qualification (or similar)
- Previous experience in security, concierge, workplace experience, or events environments
- Strong understanding of health & safety and security procedures
- Excellent written and verbal communication skills
- Strong organisational and multitasking abilities
- Proficiency in Microsoft Office
- Ability to remain calm and professional in a fast-paced environment
Desirable
- Basic French speaking skills (training can be provided)
- Experience working within corporate events or premium client environments
What You’ll Be Doing
- Front of House & Concierge
- Welcome all visitors and employees with professionalism and warmth
- Provide directions, answer queries, and ensure an exceptional visitor experience
- Manage visitor sign-in procedures and support reception operations
- Receive and coordinate deliveries and contractor access
- Security & Safety
- Conduct security patrols and maintain a safe working environment
- Monitor fire safety procedures, exits, and evacuation routes
- Support emergency response procedures, including evacuations and incident management
- Assist with access control systems and CCTV monitoring
- Maintain incident reports, risk assessments, audits, and inspections
- Events & Workplace Operations
- Coordinate facilities support for events, including room setups, cleaning, maintenance, porterage, and logistics
- Ensure event spaces are fully prepared, compliant, and operational at all times
- Manage resources and subcontractors around event schedules and business priorities
- Support both in-hours and out-of-hours event coordination
- Team & Operational Leadership
- Support training and communication across the concierge team
- Assist with shift planning and resource management
- Build strong working relationships with clients, landlords, contractors, and colleagues
- Promote company values, health & safety compliance, and inclusive workplace practices
Why Join Anabas?
At Anabas, we believe people are at the heart of exceptional workplace experiences. You’ll join a supportive and professional team where your contribution is valued, your development is encouraged, and no two days are the same.
If you’re passionate about customer service, security, workplace operations, and creating memorable experiences, we’d love to hear from you. Apply today and become part of a team that delivers excellence every day.
Concierge Team Lead VA2726 in London employer: Anabas
Anabas is an exceptional employer located in White City, offering a vibrant work culture that prioritises employee development and values contributions. As a Concierge Team Lead, you will thrive in a dynamic environment where your leadership skills are nurtured, and your commitment to delivering outstanding customer service is recognised. With competitive pay and a focus on creating memorable workplace experiences, Anabas is dedicated to fostering a supportive atmosphere for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Team Lead VA2726 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Concierge Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and security. Think about how you can showcase your experience in fast-paced environments and your ability to lead a team. We want you to shine!
✨Tip Number 3
Don’t forget to research Anabas! Familiarise yourself with their values and workplace culture. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance at landing the job! It’s a straightforward process, and we love seeing candidates who take the initiative to apply directly. Let’s get you that Concierge Team Lead position!
We think you need these skills to ace Concierge Team Lead VA2726 in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and workplace experiences.
Tailor Your Application:Make sure to tailor your application to the Concierge Team Lead role. Highlight your relevant experience in security, concierge, or events, and how it aligns with what we’re looking for at Anabas.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read and understand your skills and experiences quickly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Anabas.
How to prepare for a job interview at Anabas
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Concierge Team Lead position. Familiarise yourself with the key responsibilities and skills mentioned in the job description, such as customer service excellence and security awareness. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Leadership Skills
As a potential team lead, it’s crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you successfully led a team or managed a project. Highlight how you motivated others and ensured a high standard of service, which is essential for this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about situations where you had to handle difficult customers or emergencies. Practising your responses will help you stay calm and articulate during the interview, showcasing your ability to remain professional under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to workplace safety or how they measure success in the concierge team. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.
