At a Glance
- Tasks: Lead a dynamic concierge team and deliver exceptional customer service in a fast-paced environment.
- Company: Join Anabas, a national Facilities Management company focused on outstanding workplace experiences.
- Benefits: Earn £18.75 per hour with opportunities for professional growth and development.
- Other info: Enjoy a supportive team culture where your contributions are valued.
- Why this job: Be the first point of contact and make a real impact on visitor experiences.
- Qualifications: SIA Licence, GCSEs in Maths & English, and strong organisational skills required.
The predicted salary is between 37500 - 40000 £ per year.
Location: White City
Company: Anabas
Pay Rate: £18.75 per hour
Working Hours: 50 hours per week
Shift Pattern: 10:00am to 8:00pm
Anabas are a dynamic, national Facilities Management company whose focus lies in supporting corporate office occupiers who look for a great workplace experience. We are looking for a confident, professional, and highly organised Concierge Team Lead to become a key part of our workplace experience and security team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading by example, and takes pride in delivering a 5-star service.
As the first point of contact for employees, visitors, contractors, and event teams, you will combine exceptional customer service with strong security awareness and operational coordination. Reporting to the Workplace Experience Manager, you will help ensure the smooth delivery of workplace and event services while supporting the day-to-day management of security, facilities, and concierge operations. BS7858 vetting clearance will be required before the start of any employment for this role.
About you
You will be passionate about delivering exceptional customer experiences while maintaining a safe, secure, and professional environment. Join Anabas, a dynamic national Facilities Management provider dedicated to creating outstanding workplace experiences for leading corporate clients.
Essential Skills & Experience
- Valid SIA Licence
- GCSEs (or equivalent) in Maths & English
- First Aid at Work qualification
- IOSH Working Safely qualification (or similar)
- Previous experience in security, concierge, workplace experience, or events environments
- Strong understanding of health & safety and security procedures
- Excellent written and verbal communication skills
- Strong organisational and multitasking abilities
- Proficiency in Microsoft Office
- Ability to remain calm and professional in a fast-paced environment
Desirable
- Basic French speaking skills (training can be provided)
- Experience working within corporate events or premium client environments
What You’ll Be Doing
- Front of House & Concierge
- Welcome all visitors and employees with professionalism and warmth
- Provide directions, answer queries, and ensure an exceptional visitor experience
- Manage visitor sign-in procedures and support reception operations
- Receive and coordinate deliveries and contractor access
- Security & Safety
- Conduct security patrols and maintain a safe working environment
- Monitor fire safety procedures, exits, and evacuation routes
- Support emergency response procedures, including evacuations and incident management
- Assist with access control systems and CCTV monitoring
- Maintain incident reports, risk assessments, audits, and inspections
- Events & Workplace Operations
- Coordinate facilities support for events, including room setups, cleaning, maintenance, porterage, and logistics
- Ensure event spaces are fully prepared, compliant, and operational at all times
- Manage resources and subcontractors around event schedules and business priorities
- Support both in-hours and out-of-hours event coordination
- Team & Operational Leadership
- Support training and communication across the concierge team
- Assist with shift planning and resource management
- Build strong working relationships with clients, landlords, contractors, and colleagues
- Promote company values, health & safety compliance, and inclusive workplace practices
Why Join Anabas?
At Anabas, we believe people are at the heart of exceptional workplace experiences. You’ll join a supportive and professional team where your contribution is valued, your development is encouraged, and no two days are the same.
If you’re passionate about customer service, security, workplace operations, and creating memorable experiences, we’d love to hear from you. Apply today and become part of a team that delivers excellence every day.
Concierge Team Lead VA2726 in London employer: Anabas
Anabas is an exceptional employer located in White City, offering a vibrant work culture that prioritises employee development and values contributions. As a Concierge Team Lead, you will thrive in a dynamic environment where your leadership skills are nurtured, and your commitment to delivering outstanding customer service is recognised. With competitive pay and a focus on creating memorable workplace experiences, Anabas is dedicated to fostering a supportive atmosphere for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Team Lead VA2726 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anabas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anabas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge Team Lead VA2726 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anabas:Your cover letter is your chance to shine! Tell us why you want to work at Anabas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anabas!
How to prepare for a job interview at Anabas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
