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- Tasks: Lead service delivery and inspire high-performing teams for a key client.
- Company: Anabas, a leader in creating exceptional workplace experiences across the UK.
- Benefits: Competitive salary, generous leave, wellbeing support, and ongoing training.
- Other info: Join a diverse team committed to excellence and continuous improvement.
- Why this job: Make a real impact in a fast-paced, client-focused environment.
- Qualifications: 10 years in Facilities Management with strong leadership and strategic skills.
The predicted salary is between 80000 - 85000 £ per year.
At Anabas, we deliver exceptional workplace experiences for corporate office occupiers across the UK. Our focus is simple: creating environments where people and businesses can truly thrive. We’re now looking for an experienced, customer-focused Account Director to lead service delivery for a key client. This is a high-profile, client-facing role with real influence—ideal for someone who combines strategic thinking with hands‑on leadership.
The Role
As Account Director, you’ll take full ownership of service delivery across multiple sites, ensuring a seamless, five‑star experience for staff and visitors. You’ll lead multidisciplinary teams, drive performance, and build strong, trusted relationships with clients and stakeholders.
Key Responsibilities
- Lead, inspire and develop high-performing teams, creating an inclusive and engaging culture.
- Act as a senior ambassador for Anabas, strengthening relationships with clients and stakeholders.
- Oversee the delivery of integrated FM services across multiple sites, ensuring consistency and excellence.
- Manage performance across internal teams and service partners.
- Ensure full compliance with statutory requirements, particularly in mechanical and electrical services.
- Take ownership of budgets, ensuring effective financial control and value for money.
- Drive continuous improvement, identifying opportunities to enhance service quality and client satisfaction.
- Lead all FM business planning activities and contribute to corporate planning at a strategic level.
- Oversee procurement of service contracts in line with company policies.
- Monitor client satisfaction, governance processes, and performance metrics, including Net Promoter Scores.
- Ensure all services are delivered in line with health and safety, compliance, and operational procedures.
About You
- 10 years experience within the Facilities Management/Workplace Experience industry at a senior strategic level.
- Demonstrable skills in holistic contract management including developing and updating cost models, repricing, negotiating and achieving contract extensions & reviewing and negotiating legal contract terms and conditions.
- Full financial ownership (as opposed to budget management) for contract P&Ls including demonstrable increase in achieved margin.
- Management of risk, both on the contract and for the wider business.
- Effective operation of a large or multi‑site contract(s) with effective and tangible transformation of service delivery.
- Demonstrable improvements in client advocacy.
- Thorough leadership skills including development of employees and succession planning and resource requirements/allocation.
- Able to support new business wins and generate organic growth with existing customers.
- Experienced at managing significant/complex HR issue including union/ ACAS conciliation.
- Able to demonstrate strategic client complaint management (such as termination threat) to successful conclusion.
- Able to demonstrate a strategic mindset through business wide solutioning rather than just operational.
- Be able to provide examples of managing high pressure situations – support for clients and Anabas in multi‑stakeholder management issues.
- Demonstrate executive level decision making under pressure and management of consequences.
Our Values
At Anabas, our values shape everything we do. You’ll be someone who leads by example, champions equality and diversity, and takes responsibility for creating a safe, inclusive, and high-performing workplace.
What We Offer
- Annual salary of between £80,000 and £85,000.
- 33 days annual leave, including Bank Holidays.
- Employee Assistance Programme for wellbeing support.
- Recognition and reward scheme to celebrate your contributions.
- Life insurance (3 x annual salary).
- Access to the Aviva Digital GP service.
- Cycle to Work scheme.
- Recommend a Friend referral scheme.
- Regular company events.
- Ongoing training and development to support your growth.
- Performance related bonus.
If you’re passionate about creating exceptional workplace experiences and enjoy working in a fast-paced, client-focused environment, we’d love to hear from you. Apply today and become part of the Anabas team.
Account Director VA2705 in London employer: Anabas
Contact Detail:
Anabas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director VA2705 in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Facilities Management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more people you know, the better your chances of landing that Account Director role!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've led teams and improved service delivery. They want to see that you can inspire and develop high-performing teams just like they do at Anabas.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’ve managed complex HR issues or turned around client complaints. Practising your responses will help you feel confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Anabas team and creating exceptional workplace experiences.
We think you need these skills to ace Account Director VA2705 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Director role. Highlight your leadership experience and any relevant achievements in Facilities Management to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about creating exceptional workplace experiences and how your strategic mindset can benefit Anabas.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've driven performance and improved client satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Anabas
✨Know Your Client
Before the interview, research Anabas and their approach to workplace experiences. Understand their values and how they create environments for thriving businesses. This will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've led high-performing teams in the past. Highlight instances where you've inspired and developed team members, as well as how you've managed multi-site operations. This will show that you have the hands-on leadership experience they're looking for.
✨Demonstrate Strategic Thinking
Be ready to discuss your strategic mindset and how you've approached complex challenges in previous roles. Share examples of how you've driven performance improvements and enhanced client satisfaction, which are key aspects of the Account Director position.
✨Prepare for Scenario Questions
Expect questions about managing high-pressure situations and client complaints. Think of scenarios where you've successfully navigated difficult conversations or resolved conflicts. This will showcase your ability to handle the demands of a senior role at Anabas.