Helpdesk Operations Lead VA2089

Anabas are a dynamic, national Facilities Management company whose focus lies in supporting corporate office occupiers who look for a great workplace experience.

Anabas is currently seeking to employ a proactive self-motivated individual with strong proven customer service and administration skills to join our fabulous Helpdesk Team as a Helpdesk Operations Lead.

Main Duties

• Software Support, QFM – add new users, amend, create new schedules, priorities and geography when necessary. Support with new client wins – test and upload new information into QFM for go live.
• Maintain and cleanse data within QFM across all 4 databases.
• Provide training across the business on QFM, Quotient and SharePoint – ensuring staff can use the systems correctly.
• Troubleshoot to resolve QFM issues where we cannot resolve report to SWG using the client portal – providing updates to the end users at every step.
• Liaising with contractors, book in ppm services within due dates, making clients aware of attendance and ensuring that QFM is up to date.
• Diary management – attend meetings with Account Managers and Site Leads to support where necessary with the successful delivery of contracts.
• Contract support – attend client sites and act as site lead when required.
• Provide support and guidance to Helpdesk Coordinators – delegate works, when necessary, to ensure duties are done within required timescales.
• Supervise and mentor the BSC helpdesk team.
• Provide support and guidance to external helpdesk teams within the business.

Skills And Experience

To be successful in this role the below criteria is desirable but not essential.

• Have a minimum of 5 years of experience in a similar role.
• Strong experience and understanding of facilities management.
• Friendly, pro-active, professional, flexible and adaptable to changing priorities.
• Excellent customer service, time management and organizational skills.
• Good team player and able to communicate effectively in person and across multiple channels.
• Proficiency in Microsoft Office – Word, Excel, Outlook, PowerPoint.
• Familiarity with CAFM systems such as QFM.

This is a permanent position. Monday to Friday between 8am – 5pm.

Benefits include:-

• Salary 30k
• 28 days holiday per year inc Bank Holidays.
• Employee Assistance Programme.
• Recognition and Reward scheme.
• Cycle 2 Work scheme.
• Recommend a friend scheme.
• Company events.
• Training & development opportunity.

Sound like the job for you? We look forward to receiving your application soon!#J-18808-Ljbffr