At a Glance
- Tasks: Manage helpdesk operations and provide top-notch customer service.
- Company: Join Anabas, a forward-thinking Facilities Management company in Darlington.
- Benefits: Enjoy training opportunities, subsidised gym membership, and healthy snacks.
- Other info: Full training provided; great for those looking to grow their career.
- Why this job: Be a key player in a fast-paced environment and make a real impact.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Due to continued business growth, we are recruiting a Helpdesk Coordinator to join our Helpdesk team in Darlington. At Anabas, we deliver forward-thinking Facilities Management solutions with passion, providing a high-quality, customer-focused service to a diverse client base. This is a great opportunity for someone who enjoys working in a fast-paced, service-driven environment and takes pride in delivering a professional and friendly experience.
Reporting to the Helpdesk Team Leader, you’ll be a key point of contact for clients, engineers, and internal teams. You’ll manage calls and emails, log and coordinate jobs, and help ensure FM services are delivered smoothly across our portfolio.
Key responsibilities include:
- Managing helpdesk and client inboxes
- Handling incoming calls professionally and efficiently
- Logging, updating, and closing jobs on the CAFM system (QFM)
- Liaising with engineers and subcontractors to arrange call-outs and PPMs
- Providing clear updates to clients and internal teams
- Supporting operational and site-based teams with admin tasks
- Raising purchase orders, ordering materials, and booking travel when required
- Participating in the helpdesk on-call rota (if required)
About you:
- Experience in a busy office or customer service environment
- Friendly, proactive, and well organised
- Strong communication and customer service skills
- Basic FM knowledge is helpful but not essential — full training provided
What we offer:
- Employee Assistance Programme
- Cycle to Work & Recommend a Friend schemes
- Training and development opportunities
- Subsidised gym membership
- Healthy snacks and drinks
If you’re looking to join a growing organisation where you can develop your skills and make a real impact, we’d love to hear from you. Apply today and become part of the Anabas Helpdesk team.
Helpdesk Coordinator employer: Anabas
Anabas is an exceptional employer that prioritises a positive work culture and employee development, making it an ideal place for those seeking to excel in the Front of House and Events Team Leader role. Located in the vibrant Piccadilly area of London, employees benefit from a competitive salary, generous holiday allowance, and a range of perks including a recognition scheme and training opportunities, all while contributing to a dynamic team dedicated to delivering outstanding client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Anabas and their approach to Facilities Management. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Helpdesk Coordinator and be ready to share examples of your customer service skills.
✨Tip Number 3
Dress the part! Even if the company has a casual dress code, it’s always better to err on the side of professionalism for your interview. Looking sharp can boost your confidence and make a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service roles you've had, as well as your ability to manage calls and emails efficiently.
Craft a Friendly Cover Letter:Your cover letter is your chance to show off your personality! Keep it professional but friendly, and explain why you’re excited about the Helpdesk Coordinator role at Anabas. Let us know how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves liaising with clients and internal teams, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Anabas
✨Know the Company
Before your interview, take some time to research Anabas and their approach to Facilities Management. Understanding their values and services will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Helpdesk Coordinator, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your ability to provide a professional and friendly service.
✨Familiarise Yourself with CAFM Systems
While full training will be provided, having a basic understanding of Computer-Aided Facilities Management (CAFM) systems like QFM can give you an edge. Mention any relevant software experience you have, as it shows you're proactive and ready to hit the ground running.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the Helpdesk team, the on-call rota, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
