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- Tasks: Welcome guests, manage deliveries, and provide exceptional customer service.
- Company: Join Anabas Welcome, a leader in premium guest experiences.
- Benefits: Enjoy a competitive salary, 28 days holiday, and ongoing training.
- Other info: Opportunities for career growth and access to onsite gym.
- Why this job: Be part of a dynamic team creating memorable moments for clients.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 33000 - 33000 ÂŁ per year.
Anabas Welcome is a premium guest‑experience specialist dedicated to creating warm, seamless, and memorable moments across corporate environments. Rooted in five‑star hospitality principles, we elevate every interaction—from arrival to farewell—through thoughtful service, intuitive anticipation, and an unwavering commitment to delivering exceptional guest experiences. Our purpose is simple: to bring the art of hospitality into the workplace, creating environments where clients, visitors, and colleagues feel genuinely welcomed, cared for, and valued.
We are currently recruiting a Mail Room and Customer Service Coordinator to join our team at one of our prestigious client sites in the Surbiton/Tolworth area. This is a multi‑disciplinary role requiring someone who can deliver exceptional service across both the post/delivery room and Reception.
We are looking for individuals who are passionate about service and thrive in dynamic, fast‑paced environments. The role involves a broad range of responsibilities—from providing a warm, professional welcome as a Mail Room and Customer Service Coordinator, including handling deliveries, organising outgoing mail, and safely lifting and moving larger parcels. Strong physical capability is essential, as the post/delivery room duties include regular heavy lifting.
Success in this role requires adaptability, proactive thinking, and confidence in switching between tasks throughout the day. A positive attitude, strong communication skills, and a willingness to go above and beyond are key to delivering the exceptional service our clients expect.
Key Responsibilities:- Warmly welcome and greet all visitors in a professional and personable manner.
- Efficiently and courteously handle all incoming calls for the client’s business.
- Respond to queries while strictly adhering to security protocols.
- Build and maintain strong client relationships through exceptional service delivery.
- Conduct Post Room duties including receiving goods, some of which may require heavy lifting.
- Internal and external post and large packages collection and distribution.
- Excellent organisational and communication skills.
- Customer Service skills.
- Ability to thrive in both fast-paced and calm environments, maintaining high service standards while managing multiple tasks.
- Competitive salary
- 28 days holiday per year (including Bank Holidays)
- Employee Assistance Programme
- Recognition and Reward Scheme
- Life Insurance (1x annual salary)
- Cycle to Work Scheme
- Recommend-a-Friend Scheme
- Company events
- Ongoing training and development opportunities
- Free access to onsite gym
- Access to onsite subsidised canteen
Sound like the perfect role for you? We’d love to hear from you—apply today and become part of a team that’s redefining the front-of-house experience.
Guest Experience Mail Room & Front Desk Coordinator employer: Anabas
Contact Detail:
Anabas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Mail Room & Front Desk Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Anabas Welcome. Understanding their values and how they create exceptional guest experiences will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your warm welcome! Since this role is all about creating memorable moments, think about how you would greet a visitor. Practising your introduction can help you feel more confident and make a great first impression.
✨Tip Number 3
Show off your multitasking skills! Be ready to discuss examples of how you've successfully managed multiple tasks in fast-paced environments. This will demonstrate your adaptability and ability to thrive under pressure, which is key for this role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Guest Experience Mail Room & Front Desk Coordinator
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let us see your enthusiasm for delivering exceptional guest experiences. Share examples of how you've gone above and beyond in previous roles to create memorable moments for clients or customers.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Mail Room & Front Desk Coordinator role. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your relevant experience and skills that make you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll be one step closer to joining our fantastic team at Anabas Welcome!
How to prepare for a job interview at Anabas
✨Know the Company Inside Out
Before your interview, take some time to research Anabas Welcome. Understand their values, mission, and what sets them apart in the guest experience industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with grace and professionalism, as this will resonate well with the interviewers.
✨Demonstrate Adaptability
The job requires switching between tasks quickly, so be ready to discuss how you've successfully managed multiple responsibilities in previous roles. Share specific instances where your adaptability made a positive impact on your team's performance or customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.