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- Tasks: Lead a team to deliver exceptional guest experiences and manage reception duties.
- Company: Anabas Welcome, a premium guest experience specialist in hospitality.
- Benefits: Competitive salary, 28 days holiday, life insurance, and ongoing training.
- Why this job: Join a dynamic team redefining front-of-house service in a fast-paced environment.
- Qualifications: Experience in corporate reception and strong leadership skills required.
- Other info: Flexible shifts and opportunities for personal growth in a supportive culture.
The predicted salary is between 38000 - 42000 £ per year.
Anabas Welcome is a premium guest experience specialist dedicated to creating warm, seamless, and memorable moments across corporate environments. Rooted in five-star hospitality principles, we elevate every interaction from arrival to farewell through thoughtful service, intuitive anticipation, and an unwavering commitment to delivering exceptional guest experiences. Our purpose is simple: to bring the art of hospitality into the workplace, crafting environments where clients, visitors, and colleagues feel genuinely welcomed, cared for, and valued.
We are currently recruiting a Reception Supervisor to join our team at one of our prestigious clients based in the Surbiton/Tolworth area. We are looking for individuals who are passionate about delivering outstanding service and crafting memorable, meaningful experiences. We are seeking someone who thrives in a versatile, fast-paced environment. This role is highly varied, combining reception excellence with wider facilities support including post room duties, so we are looking for an individual who is adaptable, proactive, and comfortable switching between different responsibilities throughout the day. Flexibility, a positive attitude, and a willingness to go above and beyond are essential to delivering the exceptional service our clients expect.
Location: Surbiton KT5, London
Full-Time: 40 hours per week | Rotating Shift
07:00AM - 16:00PM
08:00AM - 17:00PM
Competitive Salary + Benefits
Key Responsibilities:
- Manage the team ensuring correct standards of service are established and agreed SLAs and KPIs are achieved, including training, development, and coaching of existing team members and new starters.
- Warmly welcome and greet all visitors in a professional and personable manner.
- Proactively take charge of their area of responsibility to ensure the timely resolution to issues.
- Build and maintain strong client relationships through exceptional service delivery.
- Be the first point of call when any challenges arise with our service.
- Design, implement, monitor and adapt dynamic operational working procedures.
- Prepare monthly PowerPoint reports or as required.
What We're Looking For:
- Proven experience as a Reception Supervisor in a corporate office environment, ideally serving high-end clientele, leading and managing a team to deliver a high standard of customer service and care.
- Excellent organisational and communication skills.
- Ability to thrive in both fast-paced and calm environments, maintaining high service standards while managing multiple tasks.
Interview Dates: Interviews for these prestigious roles will take place on Friday 6th February.
Benefits:
- Competitive salary (£38,000pa)
- 28 days holiday per year (including Bank Holidays)
- Employee Assistance Programme
- Recognition and Reward Scheme
- Life Insurance (1x annual salary)
- Cycle to Work Scheme
- Recommend-a-Friend Scheme
- Company events
- Ongoing training and development opportunities
Sound like the perfect role for you? We'd love to hear from you apply today and become part of a team that's redefining the front-of-house experience.
Front of House Supervisor VA2606 employer: Anabas
Contact Detail:
Anabas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor VA2606
✨Tip Number 1
Get to know the company culture before your interview. Research Anabas Welcome and their approach to hospitality. This will help you tailor your responses and show that you're genuinely interested in creating those memorable experiences they value.
✨Tip Number 2
Practice your communication skills! As a Front of House Supervisor, you'll need to be personable and professional. Try role-playing common interview questions with a friend or family member to boost your confidence.
✨Tip Number 3
Showcase your adaptability during the interview. Share examples of how you've successfully managed multiple tasks in fast-paced environments. This will demonstrate that you can thrive in the dynamic setting Anabas Welcome offers.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Front of House Supervisor VA2606
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for delivering outstanding service shine through. Share specific examples of how you've created memorable experiences in previous roles, as this aligns perfectly with our mission at Anabas Welcome.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reception Supervisor role. Highlight your experience in managing teams and delivering high standards of customer service, especially in fast-paced environments. We want to see how you fit into our five-star hospitality principles!
Be Professional Yet Personable: Remember, you're applying for a role that involves welcoming guests. Your written application should reflect a balance of professionalism and warmth. Use a friendly tone while maintaining clarity and structure in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to us quickly and efficiently. Plus, it shows you're proactive and keen to join our team at Anabas Welcome!
How to prepare for a job interview at Anabas
✨Know Your Hospitality Basics
Brush up on the core principles of five-star hospitality. Understand what it means to create memorable experiences and how to anticipate guest needs. This will show your passion for the role and your commitment to delivering exceptional service.
✨Showcase Your Adaptability
Prepare examples from your past experiences where you successfully managed multiple tasks or adapted to changing situations. Highlighting your flexibility and proactive approach will resonate well with the interviewers, especially since the role requires switching between responsibilities.
✨Demonstrate Leadership Skills
Be ready to discuss your experience in leading and training teams. Share specific instances where you coached team members to achieve high standards of customer service. This will illustrate your capability to manage a team effectively and maintain service excellence.
✨Engage with Client Relationship Building
Think of ways you've built strong relationships with clients in previous roles. Be prepared to talk about how you handle challenges and ensure client satisfaction. This will show that you understand the importance of client relationships in a front-of-house role.
