Facilities Assistant VA2515

Join the Anabas Team

Position: Facilities Assistant

Location: Central London

Salary: £36,500 – £37,000 per annum

Hours: Full-time, permanent — 40 hours per week

About Us

At Anabas, we’re a dynamic National Facilities Management company dedicated to delivering outstanding workplace experiences for corporate office occupiers. We pride ourselves on creating welcoming, safe, and seamless environments for both staff and visitors, with service excellence at the heart of everything we do.

The Opportunity

We’re currently seeking an experienced and enthusiastic Facilities Assistant (Floor Captain) to join our growing team. This is a highly client-focused, operationally hands‑on role where you’ll play a key part in creating a first‑class workplace experience. You’ll act as a visible point of contact for our client’s teams, taking ownership of floor operations and ensuring service delivery meets and exceeds expectations.

Key Responsibilities

• Ensure all H&S processes and records are kept up to date.
• Create and maintain very good relationships with the client and key personnel at the Anabas Business Support Unit.
• Assist with operational duties in peak times or where a shortage of staff is likely to cause service disruption. Build excellent relationships with clients, developing effective account management strategies and encouraging strong relationships between operational teams and client representatives.
• Assist in managing vendor contracts and scheduling regular maintenance services (e.g., HVAC, cleaning, pest control, waste disposal).
• Working with the Facilities Coordinator, manage access control systems, including employee ID badges and key cards.
• Support sustainability and health & safety initiatives in accordance with KKR and Anabas policies.
• Respond to employee facility requests and ensure timely resolution of issues.
• Maintain accurate records, floor plans, inventory logs, and compliance documentation.
• Monitor, record and investigate accidents and near misses.
• Identify areas of improvement in delivery of the services and processes and implement change as required and ensure Customer Service is at the heart of the way the FM services are delivered.
• Maintain regular high‑level contact with customers to ensure continued satisfaction, identifying potential problems early, giving the necessary management direction and support to put them back on track.
• Provide first line resolution in relation to facilities queries and problems.
• Ensure any administrative problems or issues are highlighted to the Senior Facilities Manager as soon as possible, ideally with a solution for resolution.
• Collate information for clients as directed by the Senior Facilities Manager.
• Provide various office‑based duties to support the client operation and deliver an appropriate environment for client staff to operate in.
• Communicate clearly and positively with staff at all levels to create a focus on employee engagement, business goals and develop a positive environment.

About You

• To be successful in this role you will be able to demonstrate your skills and experience in the following areas:
• Demonstrative experience working within a similar role.
• Able to communicate professional, concise, and accurate information in written and verbal formats.
• Willingness to challenge assumptions and find new solutions working with colleagues.
• Able to competently use Microsoft Office package to a very good level.
• Flexibility to meet the needs of the businesses.

What’s In It For You

• 33 days holiday per year which includes bank holidays
• Employee Assistance Programme for wellbeing support
• Recognition and reward scheme
• Cycle to Work scheme
• Life Insurance (1 x annual salary)
• Recommend a friend scheme
• Regular company events
• Training and development opportunities to support your career growth

Interested?

If you’re passionate about providing excellent service and want to be part of a supportive, professional team, we’d love to hear from you. Apply today and take the next step in your facilities management career with Anabas.