At a Glance
- Tasks: Join our IT team to support users and manage devices across multiple locations.
- Company: Dynamic company focused on modern IT solutions and user support.
- Benefits: Full-time role with opportunities for development in a supportive environment.
- Other info: Hands-on role with a focus on continuous improvement and teamwork.
- Why this job: Be part of a cloud-first IT environment and make a real impact.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 required.
The predicted salary is between 30000 - 40000 £ per year.
Darlington (with occasional travel) Full-time | Permanent 40 Hrs a week Monday to Friday.
About the Role
We are looking for a proactive and customer-focused IT Support Technician to join our IT team. This role is a blend of hands-on device provisioning and lifecycle management alongside core systems support, ensuring our users are equipped, connected, and supported to work effectively across multiple locations. You will play a key role in maintaining endpoint devices, supporting Microsoft 365 services, and delivering a high-quality support experience across the business.
Key Responsibilities
- Device Provisioning & Lifecycle Management
- Build, configure, and deploy laptops, mobiles, and other endpoint devices using standardised processes
- Manage device onboarding/offboarding, including user setup, asset allocation, and secure decommissioning
- Maintain device compliance using endpoint management tools (e.g. Intune or equivalent)
- Ensure timely patching, updates, and adherence to security policies
- Track and manage IT assets, maintaining an accurate inventory and audit trail
- Support hardware troubleshooting, repairs, and warranty processes
- IT Support & Systems Administration
- Provide 1st/2nd line support for users across desktop, mobile, and cloud services
- Troubleshoot issues relating to:
- Microsoft 365 (Exchange Online, Teams, SharePoint)
- Authentication and access (Entra ID / Active Directory)
- Network connectivity and peripherals
- Manage user accounts, permissions, and access requests in line with security policies
- Support shared services including printers, meeting room tech, and collaboration tools
- Assist with monitoring system performance and resolving incidents
- Service Delivery & Continuous Improvement
- Log, manage, and resolve tickets within agreed SLAs
- Contribute to documentation, SOPs, and knowledge base articles
- Identify recurring issues and suggest improvements or automation opportunities
- Support IT projects such as system upgrades, migrations, and new technology rollouts
- Work closely with the wider IT team to maintain a stable and secure IT environment
Skills & Experience
Essential
- Experience in an IT support role (Service Desk or Desktop Support)
- Strong knowledge of Windows devices and Microsoft 365
- Experience with device provisioning and endpoint management (e.g. Intune, Autopilot, or similar)
- Good troubleshooting skills across hardware, software, and user issues
- Excellent communication and customer service skills
- Ability to prioritise workload and manage competing demands
Desirable
- Experience with Azure / Entra ID and Conditional Access
- Knowledge of ITIL or structured service management practices
- Exposure to security controls such as MFA, device compliance, or DLP
- Experience supporting multi-site environments
What We’re Looking For
- A hands-on, reliable team player with a strong attention to detail
- Someone who takes ownership of issues and follows through to resolution
- A continuous improvement mindset with an interest in modern IT management practices
- A professional approach to working with users at all levels of the business
Why Join Us
- Opportunity to work in a modern, cloud-first IT environment
- Exposure to enterprise tooling (M365, endpoint management, security controls)
- Involvement in ongoing IT improvement and transformation initiatives
- Supportive team environment with opportunities for development
How to Apply
If you’re passionate about technology and delivering excellent user support, we’d love to hear from you.
IT Support Technician VA2746 in Darlington employer: Anabas
Join our dynamic team in Darlington as an IT Support Technician, where you'll thrive in a modern, cloud-first environment that prioritises employee growth and development. We offer a supportive work culture that encourages continuous improvement and innovation, alongside exposure to enterprise-level tools and technologies. With a focus on delivering exceptional user support, you'll play a vital role in enhancing our IT services while enjoying the benefits of a collaborative and proactive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician VA2746 in Darlington
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when it’s time to shine. Focus on common IT support questions and be ready to showcase your troubleshooting skills and customer service experience.
✨Tip Number 3
Show off your passion for technology! When you get the chance to chat with potential employers, share your enthusiasm for IT and any personal projects you've worked on. It’s a great way to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for proactive IT Support Technicians like you. Keep an eye on our job listings and make sure your application reflects your hands-on experience and customer-focused mindset.
We think you need these skills to ace IT Support Technician VA2746 in Darlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft 365 and device management, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've tackled challenges in previous roles, particularly around troubleshooting and user support, to grab our attention.
Showcase Your Communication Skills:Since this role involves a lot of user interaction, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t shy away from showing your customer-focused attitude.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Anabas
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows devices and Microsoft 365. Be ready to discuss your experience with device provisioning and endpoint management tools like Intune or Autopilot. The more familiar you are with the tech, the more confident you'll feel during the interview.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you resolved hardware or software problems, especially related to Microsoft 365 services. This will demonstrate your problem-solving abilities and your hands-on experience.
✨Communicate Like a Pro
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user with an issue. Clear communication is key, so show that you can bridge the gap between tech and users.
✨Emphasise Your Team Spirit
This position requires collaboration with the wider IT team, so highlight your ability to work well with others. Share examples of how you've contributed to team projects or supported colleagues in previous roles. A reliable team player is exactly what they’re looking for!
