Contract Support Manager VA2702

Location: London (site-based across portfolio)

Hours: Full-time, permanent – Monday to Friday, 40 hours per week

Salary: £45,000 to £50,000 per annum

Delivering Five-Star Service Across the Anabas Portfolio

Anabas is seeking a highly organised and customer-focused Operations Support Manager to provide operational support to our Account Managers and their contracts, ensuring the consistent delivery of exceptional service to our clients. This is a varied and fast‑paced role offering real responsibility across people management, compliance, operational delivery, and client relationships.

The Role

• You will provide day‑to‑day operational support across multiple corporate contracts, ensuring service excellence, statutory compliance, and seamless service delivery.
• Acting as a key link between site teams and senior management, you will play a vital role in maintaining standards and driving continuous improvement.

Key Responsibilities

• Conduct site audits covering Health & Safety, compliance, and cleaning standards.
• Coordinate absence cover, payroll, overtime, and general contract administration.
• Manage purchase order requests, subcontractor visits, consumables, and helpdesk tasks.
• Support Account Managers with HR and finance processes.
• Lead selected client contracts and line‑manage the mobile REACT team.
• Recruit, train, and support on‑site teams.
• Ensure statutory compliance, PPM completion, and accurate, up to date records.
• Identify service improvements and support the delivery of additional works and projects.
• Prepare monthly reports, estimates, and quotations.
• Function as the main operational contact when Account Managers are absent, including bridging management and supervisory gaps when required.
• Keep customer service at the heart of FM services delivery.
• Collaborate closely with on‑site teams to ensure performance targets are met in a safe, effective, and efficient manner.
• Manage reactive situations, providing direct support when needed.

What You’ll Bring

• Proven experience in Facilities Management or Office Management
• Minimum of 5 years’ experience within a corporate environment
• Strong customer service and stakeholder management skills
• Excellent organisational, administrative, and time management abilities
• Confident user of MS Office and operational IT systems
• Health & Safety qualification (desirable BIFM Level 4 qualification or a degree advantageous)
• A proactive, flexible, and hands‑on approach

Why Join Anabas?

Anabas is a dynamic national Facilities Management company specialising in corporate office environments where workplace experience truly matters. We pride ourselves on building strong stakeholder relationships, delivering high attention to detail, and operating an integrated service model. This role will become a key part of our management community, contributing to the seamless delivery of interlocking services across our portfolio. You’ll join a supportive, values‑driven organisation with genuine opportunities to grow, develop, and help deliver best‑in‑class service.

Benefits

• £45,000 – £50,000 annual salary dependent on experience
• 33 days annual leave (including Bank Holidays)
• Employee Assistance Programme
• Recognition & Reward scheme
• Life Insurance (1x annual salary)
• Aviva Digital GP service
• Ongoing training and development opportunities
• Company events
• Recommend‑a‑Friend scheme
• Cycle to Work scheme

Ready to take the next step in your FM career? We look forward to receiving your CV.