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- Tasks: Lead service delivery and inspire high-performing teams for a key client.
- Company: Anabas, a leader in creating exceptional workplace experiences.
- Benefits: Competitive salary, generous leave, wellbeing support, and ongoing training.
- Other info: Join a diverse team committed to excellence and continuous improvement.
- Why this job: Make a real impact in a fast-paced, client-focused environment.
- Qualifications: 10 years in Facilities Management with strong leadership and strategic skills.
The predicted salary is between 80000 - 85000 £ per year.
At Anabas, we deliver exceptional workplace experiences for corporate office occupiers across the UK. Our focus is simple: creating environments where people and businesses can truly thrive. We’re now looking for an experienced, customer-focused Account Director to lead service delivery for a key client. This is a high-profile, client-facing role with real influence—ideal for someone who combines strategic thinking with hands-on leadership.
The Role
- Take full ownership of service delivery across multiple sites, ensuring a seamless, five-star experience for staff and visitors.
- Lead multidisciplinary teams, drive performance, and build strong, trusted relationships with clients and stakeholders.
Key Responsibilities
- Lead, inspire and develop high-performing teams, creating an inclusive and engaging culture.
- Act as a senior ambassador for Anabas, strengthening relationships with clients and stakeholders.
- Oversee the delivery of integrated FM services across multiple sites, ensuring consistency and excellence.
- Manage performance across internal teams and service partners.
- Ensure full compliance with statutory requirements, particularly in mechanical and electrical services.
- Take ownership of budgets, ensuring effective financial control and value for money.
- Drive continuous improvement, identifying opportunities to enhance service quality and client satisfaction.
- Lead all FM business planning activities and contribute to corporate planning at a strategic level.
- Oversee procurement of service contracts in line with company policies.
- Monitor client satisfaction, governance processes, and performance metrics, including Net Promoter Scores.
- Ensure all services are delivered in line with health and safety, compliance, and operational procedures.
About You
- 10 years experience within the Facilities Management/Workplace Experience industry at a senior strategic level.
- Demonstrable skills in holistic contract management including developing and updating cost models, repricing, negotiating and achieving contract extensions & reviewing and negotiating legal contract terms and conditions.
- Full financial ownership (as opposed to budget management) for contract P&Ls including demonstrable increase in achieved margin.
- Management of risk, both on the contract and for the wider business.
- Effective operation of a large or multi-site contract(s) with effective and tangible transformation of service delivery.
- Demonstrable improvements in client advocacy.
- Thorough leadership skills including development of employees and succession planning and resource requirements/allocation.
- Able to support new business wins and generate organic growth with existing customers.
- Experienced at managing significant/complex HR issues including union/ACAS conciliation.
- Able to demonstrate strategic client complaint management (such as termination threat) to successful conclusion.
- Able to demonstrate a strategic mindset through business wide solutioning rather than just operational.
- Be able to provide examples of managing high pressure situations – support for clients and Anabas in multi-stakeholder management issues.
- Demonstrate executive level decision making under pressure and management of consequences.
Our Values
At Anabas, our values shape everything we do. You’ll be someone who leads by example, champions equality and diversity, and takes responsibility for creating a safe, inclusive, and high-performing workplace.
What We Offer
- Annual salary of between £80,000 and £85,000.
- 33 days annual leave, including Bank Holidays.
- Employee Assistance Programme for wellbeing support.
- Recognition and reward scheme to celebrate your contributions.
- Life insurance (3 x annual salary).
- Access to the Aviva Digital GP service.
- Cycle to Work scheme.
- Recommend a Friend referral scheme.
- Regular company events.
- Ongoing training and development to support your growth.
- Performance related bonus.
If you’re passionate about creating exceptional workplace experiences and enjoy working in a fast-paced, client-focused environment, we’d love to hear from you. Apply today and become part of the Anabas team.
Account Director VA2705 employer: Anabas
Contact Detail:
Anabas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director VA2705
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your fit for the role and demonstrate that you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the Account Director role. Highlight your leadership skills and any successful projects you've led. Confidence is key, so rehearse until you feel comfortable and natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, hit that apply button and show us what you’ve got!
We think you need these skills to ace Account Director VA2705
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Director role. Highlight your leadership experience and any relevant achievements in facilities management to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about creating exceptional workplace experiences and how your strategic mindset can benefit Anabas.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've driven performance and improved client satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Anabas!
How to prepare for a job interview at Anabas
✨Know Your Client
Before the interview, research Anabas and their key clients. Understand their values, recent projects, and any challenges they face in the workplace experience sector. This will help you tailor your responses and demonstrate your genuine interest in the role.
✨Showcase Leadership Skills
Prepare specific examples that highlight your leadership experience, especially in managing multidisciplinary teams. Be ready to discuss how you've inspired teams, driven performance, and built strong relationships with clients and stakeholders in previous roles.
✨Demonstrate Financial Acumen
Since the role involves full financial ownership, be prepared to discuss your experience with P&L management. Bring examples of how you've successfully managed budgets, improved margins, and ensured value for money in past contracts.
✨Prepare for High-Pressure Scenarios
Think of instances where you've had to manage high-pressure situations or complex HR issues. Be ready to explain how you navigated these challenges, supported clients, and made executive-level decisions under pressure, showcasing your strategic mindset.