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- Tasks: Lead a team to deliver exceptional client experiences and ensure top-notch service.
- Company: Join Anabas, a dynamic National Facilities Management company focused on workplace excellence.
- Benefits: Enjoy a competitive salary, 28 days holiday, and training opportunities.
- Why this job: Be the face of client interactions and make a real impact in a vibrant environment.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Flexible shifts with great career growth potential.
The predicted salary is between 34000 - 47600 £ per year.
Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers. Anabas is currently seeking to employ an experienced Senior Floor Captain to provide an exceptional client experience through the delivery of their duties. The Senior Floor Captain role is very client interactive and therefore needs the position holder to be able to provide great customer service, high standards in operational delivery and ability to understand what is needed to ensure the client requirements are met. The position holder will also have staff responsibilities so must know how to motivate, manage and coach the staff reporting into them. Training will be given to enable you to carry out your role effectively. This is a full time, permanent position, working varying shifts Monday to Friday, from 07:00 to 19:00 (40 hrs per week).
Your responsibilities will include:
- Take ownership and responsibility in providing support and resolution for our client’s teams ensuring a 5 star service is experienced by all.
- Flexibility in times of work and approach to undertaking other tasks which may sit outside of the Senior Floor Captain role.
- Provide good and effective management of the team reporting into you, including rostering, to meet the demands of the business.
- Provide monthly stats for your area of responsibility.
- All service lines will fall under senior floor captain's responsibility.
- Coordinating the logistics and general movement of various items around the building and subsequent planning and delegation to team.
- Building rapport through liaison with client meeting/event hosts and agency office leads to understand expectations and requirements thereof.
- Internal liaison with helpdesk and events support to coordinate seamless operational efficiency and service delivery.
- Physical hands on support & approach to the team.
Benefits include:
- Salary - £34,000
- 28 days holiday per year
Senior Floor Captain VA2536 London employer: Anabas (UK 2) Ltd
Contact Detail:
Anabas (UK 2) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Floor Captain VA2536 London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Anabas. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Think about your past experiences and how they relate to the Senior Floor Captain role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your people skills! Since this role is all about client interaction and team management, be ready to share examples of how you've successfully motivated and managed a team in the past. Highlight your ability to build rapport and deliver exceptional service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s also a great opportunity to reiterate why you’re the perfect fit for the Senior Floor Captain role at Anabas. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Floor Captain VA2536 London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond to ensure clients are happy, as this role is all about creating a fantastic experience for everyone.
Demonstrate Leadership Abilities: Since you'll be managing a team, it's crucial to showcase your leadership skills. Share examples of how you've motivated and coached staff in the past, and how you’ve handled challenges to keep the team on track.
Be Flexible and Adaptable: This role requires a bit of flexibility, so let us know how you've adapted to changing situations in previous jobs. Whether it’s adjusting your schedule or taking on new tasks, we want to see that you can roll with the punches!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Anabas!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Anabas. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in the company and its goals.
✨Showcase Your Customer Service Skills
As a Senior Floor Captain, you'll need to demonstrate exceptional customer service abilities. Prepare examples from your past experiences where you've gone above and beyond for clients or resolved issues effectively. This will highlight your suitability for the role.
✨Demonstrate Leadership Qualities
Since this role involves managing and motivating a team, be ready to discuss your leadership style. Think of specific instances where you've successfully led a team, handled conflicts, or coached someone to improve their performance. This will illustrate your capability to manage staff effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about finding the right fit for both you and Anabas.
