At a Glance
- Tasks: Lead a diverse client portfolio and deliver exceptional lifestyle services.
- Company: Join Anabas Welcome, a top Front of House company in Manchester.
- Benefits: Enjoy a competitive salary, 28 days holiday, and ongoing training.
- Other info: Dynamic role with opportunities to build relationships in luxury sectors.
- Why this job: Shape unforgettable experiences for high-profile clients in a vibrant city.
- Qualifications: Experience in event management and strong interpersonal skills required.
The predicted salary is between 40500 - 49500 £ per year.
Anabas Welcome, a leading Front of House company that delivers high-quality service, is recruiting for a Lifestyle Concierge to run one of our most prestigious portfolio contracts. The portfolio includes a diverse mix of corporate clients and high net worth individuals, with a strong emphasis on premium service delivery across both commercial and residential environments.
Your role will be to head the management of the portfolio and engage with the residents, retailers, and office occupiers who have direct access to the service. Through our trusted and established network, you will assist them with a vast array of lifestyle and business-related enquiries.
The Lifestyle Concierge will report directly to the Account Manager and will be the sole lead for this project.
Salary: £36k
Hours: 40 Hours a week, Monday to Friday 8:00am to 5:00pm
Holiday: 28 Days holiday inclusive of Bank Holidays
Main responsibilities:
- Securing sought-after restaurant reservations
- Arranging VIP access to exclusive events
- Connecting clients with luxury retailers and experiences
- Coordinating trusted domestic services (cleaners, handymen, etc.)
- Planning and delivering events – from intimate private dining to large-scale conferences
- Managing and motivating a front-of-house team who assist in a Lifestyle Coordinator capacity
You will work closely with our client’s operations teams to ensure seamless service delivery and high levels of engagement. The role also involves building relationships with luxury hotels, restaurants, and a wide array of local and national retailers to secure VIP experiences and added value benefits for our clients. With Manchester being a major hub for new restaurants and lifestyle services, existing knowledge of venues is important. Part of the role will involve engaging with suppliers and building new valued relationships as part of the Anabas Welcome across Manchester.
Employee Assistance Programme
Ongoing training and development opportunities
Cycle to work scheme
Key Responsibilities:
- Lead and manage a diverse client portfolio with confidence and professionalism
- Handle day-to-day client requests – anticipate needs and deliver solutions quickly
- Plan, organise, and execute private and corporate events with precision
- Manage budgets and event collateral using tools such as Word, Excel, PowerPoint, InDesign, and Canva
- Build and nurture relationships with luxury hotels, restaurants, retailers, and venues
- Collaborate with client operations teams to guarantee flawless service delivery
- Cover the reception desk
- Provide leadership and oversight for the front-of-house team, ensuring they deliver exceptional support in their Lifestyle Coordinator role
Experience Required:
- Event coordination, corporate concierge, or hotel concierge roles
- Lifestyle management for clients or family office support
- Senior PA or EA positions
- Travel, marketing, PR, advertising, or other service-focused industries
- Proven ability to manage senior client relationships with discretion and confidence
- End-to-end event management experience – from intimate dinners to large conferences
- Outstanding interpersonal and relationship-building skills
- Deep knowledge and passion for Manchester’s lifestyle scene – restaurants, fashion, sport, travel, and culture
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Exceptional communication skills – both written and spoken English
If exceptional is your standard, this is your opportunity to stand out. Join Anabas Welcome and shape unforgettable experiences for one of Manchester’s most prestigious sites.
Lifestyle Concierge VA2913 in Manchester employer: Anabas (UK 2) Ltd
Anabas (UK 2) Ltd is an excellent employer that values organisation and teamwork, offering a supportive home-based work environment for the Mobilisation Co-ordinator role. With a strong focus on employee growth and development, the company provides opportunities for professional advancement while fostering a collaborative culture that encourages innovation and success in managing client transitions across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Lifestyle Concierge VA2913 in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anabas (UK 2) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anabas (UK 2) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lifestyle Concierge VA2913 in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anabas (UK 2) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Anabas (UK 2) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anabas (UK 2) Ltd!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
