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- Tasks: Be the go-to person for helpdesk requests and event coordination.
- Company: Join Anabas, a forward-thinking Facilities Management company in London.
- Benefits: Enjoy 33 days annual leave, competitive salary, and a supportive team.
- Why this job: Kickstart your career in a dynamic environment with real impact.
- Qualifications: Previous office experience and strong communication skills required.
- Other info: Perfect for proactive individuals who thrive under pressure.
The predicted salary is between 24000 - 32000 £ per year.
At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base. We are seeking a full-time Helpdesk Coordinator to join our fast-paced team at one of our flagship client sites in prime London location.
As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via various communication platforms, ensuring a professional and timely response. You’ll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), support with event booking requests and coordination, and provide essential administrative support to keep operations running smoothly.
Salary: £28,000
Hours: Permanent, Monday to Friday, 7am – 7pm (Shift rotation)
Key Responsibilities:
- Monitor and manage the helpdesk and client inboxes
- Answer incoming calls in a friendly, professional manner
- Log, update, and close jobs on QFM
- Keep clients and colleagues informed on ongoing issues
- Schedule and coordinate logistical requirements for meetings & events
- Order materials and goods online
- Liaise with engineers, subcontractors, and site-based teams
- Schedule callouts and planned preventative maintenance (PPM) works
About You
We’re looking for someone who is proactive, professional, and highly organised. You’ll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.
- Previous office experience in a similar role
- Strong communication skills, able to manage customer expectations
- Excellent organisational skills with the ability to prioritise effectively
- Confident IT user (Microsoft Office, email, CAFM systems, or similar)
- A positive team player with a flexible, can-do approach
- Reliable, self-motivated, and committed to delivering work to a high standard
- Able to multitask, working effectively and efficiently in a high-pressurised environment
What We Offer
33 days annual leave (including bank holidays)
Helpdesk Coordinator (Events) VA2593 London employer: Anabas (UK 2) Ltd
Contact Detail:
Anabas (UK 2) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator (Events) VA2593 London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at events. Let them know you're on the lookout for a Helpdesk Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for helpdesk roles and showcase your organisational skills and customer service mindset.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application process. Follow up with a friendly email to express your interest. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It helps us keep track of candidates and shows you're genuinely interested in joining our team at Anabas.
We think you need these skills to ace Helpdesk Coordinator (Events) VA2593 London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Coordinator role. Highlight your previous office experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and organisational skills. Let us know why you're excited about joining Anabas and how you can contribute to our world-class service.
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your strong communication skills. Whether it's in your CV or cover letter, make sure we can see your friendly and professional tone shining through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like managing helpdesk requests and scheduling engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Helpdesk Coordinator, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully managed customer expectations or resolved issues to highlight your skills.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you prioritise tasks and manage multiple responsibilities. You might want to share specific strategies or tools you use to stay organised, especially in high-pressure situations. This will reassure them that you can handle the fast-paced environment they offer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you'll be coordinating, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
