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- Tasks: Lead a team to deliver exceptional guest experiences and manage reception duties.
- Company: Anabas Welcome, a premium guest-experience specialist in hospitality.
- Benefits: Competitive salary, 28 days holiday, and opportunities for professional growth.
- Why this job: Join a dynamic team and create memorable moments for clients and visitors.
- Qualifications: Experience in corporate reception and strong leadership skills required.
- Other info: Fast-paced environment with a focus on high standards and client satisfaction.
The predicted salary is between 22800 - 42000 £ per year.
Anabas Welcome is a premium guest‑experience specialist dedicated to creating warm, seamless, and memorable moments across corporate environments. Rooted in five‑star hospitality principles, we elevate every interaction—from arrival to farewell—through thoughtful service, intuitive anticipation, and an unwavering commitment to delivering exceptional guest experiences.
We are currently recruiting a Reception Supervisor to join our team at one of our prestigious clients based in the Surbiton/Tolworth area. We are looking for individuals who are passionate about delivering outstanding service and crafting memorable, meaningful experiences. This role is highly varied, combining reception excellence with wider facilities support including post room duties, so we are looking for an individual who is adaptable, proactive, and comfortable switching between different responsibilities throughout the day. Flexibility, a positive attitude, and a willingness to go above and beyond are essential to delivering the exceptional service our clients expect.
Location: Surbiton KT5, London
Full-Time: 40 hours per week | Rotating Shift
Working hours: 07:00AM – 16:00PM, 08:00AM – 17:00PM
Salary: Competitive Salary + Benefits
Key Responsibilities:
- Manage the team ensuring correct standards of service are established and agreed SLAs and KPIs are achieved, including training, development, and coaching of existing team members and new starters.
- Warmly welcome and greet all visitors in a professional and personable manner.
- Proactively take charge of their area of responsibility to ensure the timely resolution to issues.
- Build and maintain strong client relationships through exceptional service delivery.
- Be the first point of call when any challenges arise with our service.
- Design, implement, monitor and adapt dynamic operational working procedures.
- Prepare monthly PowerPoint reports or as required.
What We’re Looking For:
- Proven experience as a Reception Supervisor in a corporate office environment, ideally serving high-end clientele, leading and managing a team to deliver a high standard of customer service and care.
- Excellent organisational and communication skills.
- Ability to thrive in both fast-paced and calm environments, maintaining high service standards while managing multiple tasks.
Interview Dates: Interviews for these prestigious roles will take place on site.
Competitive salary: £38,000pa
28 days holiday per year
Front of House Supervisor VA2606 London employer: Anabas (UK 2) Ltd
Contact Detail:
Anabas (UK 2) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor VA2606 London
✨Tip Number 1
Get to know the company culture before your interview. Research Anabas Welcome and their approach to hospitality. This will help you tailor your responses and show that you're genuinely interested in creating those memorable experiences they value.
✨Tip Number 2
Practice your communication skills! As a Front of House Supervisor, you'll need to be personable and professional. Try role-playing common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've successfully managed multiple tasks or switched between responsibilities in previous roles. This will demonstrate that you can thrive in the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Supervisor VA2606 London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for delivering outstanding service shine through. Share specific examples of how you've created memorable experiences in previous roles, as this aligns perfectly with our mission at Anabas Welcome.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reception Supervisor role. Highlight your experience in managing teams and delivering high standards of customer service, as well as your adaptability in fast-paced environments.
Be Professional Yet Personable: Remember, we’re all about creating warm and welcoming experiences. Use a friendly tone in your application while maintaining professionalism. This will give us a glimpse of how you interact with clients and visitors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the recruitment process.
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know Your Hospitality Basics
Brush up on the core principles of five-star hospitality. Understand how to create memorable experiences and be ready to share examples from your past roles where you’ve gone above and beyond for guests.
✨Showcase Your Adaptability
Since the role requires switching between various responsibilities, prepare to discuss times when you’ve successfully managed multiple tasks. Highlight your ability to stay calm under pressure and how you prioritise tasks effectively.
✨Demonstrate Team Leadership Skills
Be ready to talk about your experience in training and developing team members. Share specific instances where you’ve led a team to achieve service standards or resolved conflicts, showcasing your leadership style.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling difficult situations or guest complaints. Think through your responses and consider using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
