At a Glance
- Tasks: Deliver 5-star customer service and manage visitor experiences across prestigious sites.
- Company: Join Anabas Welcome, a leader in high-end reception services.
- Benefits: Enjoy competitive salary, 28 days holiday, and ongoing training opportunities.
- Other info: Dynamic role with opportunities for professional growth in a fast-paced environment.
- Why this job: Be part of an inclusive team and make a real impact on guest experiences.
- Qualifications: Experience in corporate reception and a passion for exceptional customer service.
The predicted salary is between 34725 - 34725 £ per year.
Join Anabas Welcome as a Mobile Receptionist.
Shift: Monday to Friday, 45 hours per week (shifts between 7:00am and 7:00pm).
Salary: £34,725 per annum.
Anabas Welcome is a specialist provider of high-end reception and concierge services, forming the premium front-of-house division of Anabas. We are dedicated to enhancing the workplace experience for corporate office occupiers, delivering exceptional service to both staff and visitors.
We are currently seeking an experienced Mobile Receptionist to join our dynamic Front of House Elite Office Team. This exciting role involves covering ground-floor multi-tenanted receptions in the area of London, ensuring a seamless and professional experience across a portfolio of prestigious sites.
Why Join Us?
This is a fantastic opportunity to become part of an inclusive and welcoming team that is passionate about delivering customer service excellence. As a Mobile Receptionist, you will experience a diverse range of guest interactions while working with different teams and innovative workplace technologies.
Key Responsibilities:
- Act as a Guest Experience Maker, ensuring an engaging, high-quality, and memorable experience for all visitors.
- Provide a 5-star meet and greet service, ensuring all guests are welcomed promptly and professionally.
- Manage visitor security procedures, including issuing passes and maintaining the visitor management system.
- Handle meeting room management, including bookings, amendments, and cancellations.
- Oversee and execute meeting room set-ups for on-site meetings and functions.
- Manage switchboard operations, handling calls efficiently and professionally.
- Organise courier bookings, parcel handling, and internal post distribution.
What We’re Looking For:
- Previous experience as a receptionist in a corporate or high-end hospitality setting.
- A strong understanding of 5-star customer service principles.
- Excellent organisation and communication skills.
- Ability to thrive in a fast-paced environment, maintaining high service levels while managing multiple tasks.
- A commitment to reliability and professionalism – essential for our Elite Team, which forms the backbone of our business.
28 days holiday (including Bank Holidays), Life Insurance (1x annual salary), Employee Assistance Programme, Aviva Digital GP service, Recommend a Friend scheme, ongoing training and development opportunities.
If you are passionate about customer service and eager to work in a dynamic, professional environment, we would love to hear from you!
Front of House Mobile Receptionist VA2901 in London employer: Anabas (UK 2) Ltd
Anabas (UK 2) Ltd is an excellent employer that values organisation and teamwork, offering a supportive home-based work environment for the Mobilisation Co-ordinator role. With a strong focus on employee growth and development, the company provides opportunities for professional advancement while fostering a collaborative culture that encourages innovation and success in managing client transitions across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Mobile Receptionist VA2901 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anabas (UK 2) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anabas (UK 2) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Mobile Receptionist VA2901 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anabas (UK 2) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Anabas (UK 2) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anabas (UK 2) Ltd!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
