At a Glance
- Tasks: Lead the facilities team and ensure a top-notch workplace experience for all users.
- Company: Join Anabas, a dynamic Facilities Management company focused on great workplace experiences.
- Benefits: Enjoy 33 days holiday, competitive salary, and a supportive work environment.
- Other info: Opportunity for career growth in a vibrant and fast-paced environment.
- Why this job: Be the face of Anabas, making a real impact in a client-facing role.
- Qualifications: Experience in facilities or mailroom roles with strong customer service skills.
The predicted salary is between 35190 - 35190 £ per year.
Location: Old Bailey
Hours: Monday to Friday, 08:00 – 17:00 (40 hours per week)
Salary: £35,190 per annum
Anabas are a dynamic, national Facilities Management company whose focus lies in supporting corporate office occupiers who look for a great workplace experience. We are looking for an experienced Lead Facilities Assistant with a background in facilities or mailroom environments. As the Floor Captain, you will be the facilities brand ambassador responsible for proactively taking charge of your area of responsibility, bringing the workplace experience to life for office users. The contracted title for this role will be Floor Captain Team Leader.
The successful candidate will be the go-to face of Anabas, ensuring client needs are met and services are delivered to an exceptional standard, always looking for opportunities to amaze in every interaction. This is a highly client-facing role requiring excellent customer service skills, high standards in operational delivery, and the ability to understand and meet client requirements. The role also includes team management responsibilities, so you must be able to motivate, manage, and coach staff effectively. DBS clearance will be required for this role and will be conducted by Anabas prior to the commencement of employment.
Key Responsibilities
- Take ownership and responsibility for providing support and resolution for client teams, ensuring a 5-star service experience.
- Effectively manage, motivate, and support the team reporting into you.
- Be autonomous in your role, identifying and reporting facilities-related concerns using a “See it, Own it, Fix it” mentality, escalating critical issues to the Workplace Experience Manager.
- Produce monthly statistics for your area of responsibility.
- Ensure all relevant site manuals and records are up to date and available for inspection.
- Act as the primary point of contact for all floor occupants and visitors.
- Build positive working relationships with colleagues and clients at all levels, remaining visible and approachable.
- Maintain a full working knowledge of the building, including services and evacuation procedures.
- Ensure the office is fit for purpose at the start of each day through daily inspections and quality checks.
- Conduct regular floor audits and inspections, acting as the eyes and ears of the Workplace Experience Manager to maintain high standards of operability, cleanliness, and safety.
- Ensure compliance with all Health, Safety, and Environmental legislation, reporting any concerns appropriately.
- Service and maintain print/copy areas, including replenishing paper and toner supplies.
- Manage stationery stock levels, distribute supplies to service stations, complete replenishment orders, and track usage and spend.
- Assist with placing and tracking Amazon orders where required.
- Place and track replacement key orders.
- Ensure the post room operates efficiently, including processing incoming and outgoing mail and courier items.
- Support meeting room reconfigurations as required.
- Provide support across other areas of the Anabas contract on site when needed.
- Communicate clearly and positively with staff at all levels to encourage employee engagement and a positive working environment.
- Take reasonable care of your own health and safety and that of others, complying with all Health & Safety procedures.
- Work in line with Equality & Diversity policies and report incidents that go against an inclusive workplace culture.
- Support company policies and ensure compliance with all associated procedures.
Skills & Experience
To be successful in this role, you will be able to demonstrate:
- Experience working in a similar facilities, workplace experience, or mailroom role.
- Strong customer service and communication skills, both written and verbal.
- The ability to work effectively in a fast-paced environment.
- A proactive and organised approach to work.
- Good working knowledge of Microsoft Office applications.
- Flexibility to meet business needs.
- Experience managing or supervising team members.
33 days holiday per year, including Bank Holidays.
Facilities Assistant & Mail Room Lead VA2723 in London employer: Anabas (UK 2) Ltd
Anabas is an exceptional employer that prioritises a vibrant workplace culture and employee development, making it an ideal choice for those seeking meaningful employment. Located in the heart of Old Bailey, our Facilities Assistant & Mail Room Lead role offers a competitive salary, generous holiday allowance, and opportunities for professional growth within a supportive team environment. Join us to be part of a dynamic company that values client satisfaction and fosters a collaborative atmosphere where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant & Mail Room Lead VA2723 in London
✨Tip Number 1
Get to know the company culture before your interview. Check out Anabas' website and social media to see how they engage with their clients and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a top-notch experience, think of examples from your past where you've gone above and beyond for clients. Be ready to share these stories during your interview to demonstrate your commitment to excellence.
✨Tip Number 3
Show off your leadership skills! As a Floor Captain, you'll need to motivate and manage a team. Prepare to discuss your experience in leading teams, resolving conflicts, and creating a positive work environment. This will highlight your ability to take charge and inspire others.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Facilities Assistant & Mail Room Lead VA2723 in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially in customer service roles.
Tailor Your Application:Make sure to tailor your application to the Facilities Assistant & Mail Room Lead role. Highlight your relevant experience in facilities or mailroom environments and how it aligns with our focus on delivering a great workplace experience.
Be Specific About Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it's managing a team or ensuring high standards in operational delivery, we want to know how you’ve made an impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Floor Captain. Familiarise yourself with the key tasks mentioned in the job description, like managing the mailroom and ensuring a 5-star service experience. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is highly client-facing, prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to meet client needs. This will highlight your ability to build positive relationships and maintain high standards.
✨Demonstrate Leadership Qualities
As a team leader, you'll need to motivate and manage staff effectively. Be ready to discuss your leadership style and provide examples of how you've successfully led a team in previous roles. This could include coaching, resolving conflicts, or improving team performance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle facilities-related concerns. Practice responding to questions like, 'How would you handle a maintenance issue that affects client operations?' This will showcase your proactive approach and 'See it, Own it, Fix it' mentality.
