At a Glance
- Tasks: Lead a dynamic concierge team, ensuring exceptional service and security in a fast-paced environment.
- Company: Join Anabas, a national Facilities Management company focused on outstanding workplace experiences.
- Benefits: Earn £18.75 per hour with opportunities for professional growth and a supportive team culture.
- Other info: Enjoy a varied role with no two days the same, plus training opportunities available.
- Why this job: Be the first point of contact, making a real impact on visitor experiences and workplace safety.
- Qualifications: 3+ years in a similar role, valid SIA Licence, and strong customer service skills required.
The predicted salary is between 37500 - 50000 £ per year.
Location: White City
Company: Anabas
Pay Rate: £18.75 per hour
Working Hours: 50 hours per week
Shift Pattern: 10:00am to 8:00pm
Anabas are a dynamic, national Facilities Management company whose focus lies in supporting corporate office occupiers who look for a great workplace experience. We are looking for a confident, professional, and highly organised Concierge Team Lead to become a key part of our workplace experience and security team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading by example, and takes pride in delivering a 5-star service.
As the first point of contact for employees, visitors, contractors, and event teams, you will combine exceptional customer service with strong security awareness and operational coordination. Reporting to the Workplace Experience Manager, you will help ensure the smooth delivery of workplace and event services while supporting the day-to-day management of security, facilities, and concierge operations. BS7858 vetting clearance will be required before the start of any employment for this role.
About you
- You will be passionate about delivering exceptional customer experiences while maintaining a safe, secure, and professional environment.
- Valid SIA Licence
- First Aid at Work qualification
- IOSH Working Safely qualification (or similar)
- Previous experience in security, concierge, workplace experience, or events environments
- Strong understanding of health & safety and security procedures
- Excellent written and verbal communication skills
- Strong organisational and multitasking abilities
- Proficiency in Microsoft Office
- Ability to remain calm and professional in a fast-paced environment
- Basic French speaking skills (training can be provided)
- Experience working within corporate events or premium client environments
What You’ll Be Doing
- Front of House & Concierge
- Welcome all visitors and employees with professionalism and warmth
- Provide directions, answer queries, and ensure an exceptional visitor experience
- Manage visitor sign-in procedures and support reception operations
- Receive and coordinate deliveries and contractor access
- Security & Safety
- Conduct security patrols and maintain a safe working environment
- Monitor fire safety procedures, exits, and evacuation routes
- Support emergency response procedures, including evacuations and incident management
- Assist with access control systems and CCTV monitoring
- Maintain incident reports, risk assessments, audits, and inspections
- Events & Workplace Operations
- Coordinate facilities support for events, including room setups, cleaning, maintenance, porterage, and logistics
- Ensure event spaces are fully prepared, compliant, and operational at all times
- Manage resources and subcontractors around event schedules and business priorities
- Support both in-hours and out-of-hours event coordination
- Team & Operational Leadership
- Support training and communication across the concierge team
- Assist with shift planning and resource management
- Build strong working relationships with clients, landlords, contractors, and colleagues
- Promote company values, health & safety compliance, and inclusive workplace practices
Why Join Anabas?
At Anabas, we believe people are at the heart of exceptional workplace experiences. You’ll join a supportive and professional team where your contribution is valued, your development is encouraged, and no two days are the same. If you’re passionate about customer service, security, workplace operations, and creating memorable experiences, we’d love to hear from you. Apply today and become part of a team that delivers excellence every day.
Minimum 3 years experience in a similar role.
Concierge Team Lead VA2726 in London employer: Anabas (UK 2) Ltd
Anabas is an exceptional employer that prioritises the well-being and development of its employees, offering a dynamic work environment in White City. With a strong focus on delivering outstanding workplace experiences, Anabas fosters a supportive culture where your contributions are valued, and opportunities for growth are abundant. Join a professional team dedicated to excellence in customer service and security, where no two days are the same and every role plays a vital part in creating memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Team Lead VA2726 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Anabas's values and how they align with your experience. This will help you showcase why you're the perfect fit for the Concierge Team Lead position.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering a 5-star experience, think of scenarios where you can demonstrate your ability to handle difficult situations with grace and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Anabas team and contributing to an exceptional workplace experience.
We think you need these skills to ace Concierge Team Lead VA2726 in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and workplace experiences. A bit of warmth and enthusiasm can go a long way!
Tailor Your Application:Make sure to tailor your application to the Concierge Team Lead role. Highlight your relevant experience in security, concierge, or events environments, and showcase how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Anabas and what we stand for!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Concierge Team Lead position. Familiarise yourself with the responsibilities listed in the job description, such as managing visitor experiences and ensuring security protocols. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As a key part of the workplace experience team, exceptional customer service is crucial. Prepare examples from your past experiences where you delivered outstanding service or resolved issues effectively. This will highlight your ability to thrive in a fast-paced environment and lead by example.
✨Demonstrate Leadership Qualities
Since this role involves team leadership, be ready to discuss your leadership style and how you've successfully managed teams in the past. Share specific instances where you motivated your team or improved operations, showcasing your organisational and multitasking abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think about potential scenarios related to security and event management, and prepare your responses. This will show that you can remain calm and professional under pressure, which is essential for this role.
