At a Glance
- Tasks: Provide hands-on IT support and manage device lifecycle for users across multiple locations.
- Company: Join a dynamic team in a proactive IT environment in Darlington.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Enjoy a collaborative culture with opportunities for travel and career advancement.
- Why this job: Make a real difference by ensuring users are equipped and supported effectively.
- Qualifications: 1+ years of experience in IT support and strong problem-solving skills.
The predicted salary is between 25000 - 35000 £ per year.
Darlington (with occasional travel) Full-time | Permanent 40 Hrs a week Monday to Friday.
About the Role
We are looking for a proactive and customer‑focused IT Support Technician to join our IT team. This role is a blend of hands‑on device provisioning and lifecycle management alongside core systems support, ensuring our users are equipped, connected, and supported to work effectively across multiple locations. You will play a key role in maintaining endpoint devices, supporting Microsoft 365 services, and delivering a high‑quality support experience across the business.
Responsibilities
- Build, configure, and deploy laptops, mobiles, and other endpoint devices using standardised processes
- Manage device onboarding/offboarding, including user setup, asset allocation, and secure decommissioning
- Maintain device compliance using endpoint management tools (e.g., Intune or equivalent)
- Ensure timely patching, updates, and adherence to security policies
- Track and manage IT assets, maintaining an accurate inventory and audit trail
- Support hardware troubleshooting, repairs, and warranty processes
- Provide 1st/2nd line support for users across desktop, mobile, and cloud services
- Troubleshoot issues relating to:
- Microsoft 365 (Exchange Online, Teams, SharePoint)
- Authentication and access (Entra ID / Active Directory)
- Network connectivity and peripherals
- Manage user accounts, permissions, and access requests in line with security policies
- Support shared services including printers, meeting room tech, and collaboration tools
- Assist with monitoring system performance and resolving incidents
- Log, manage, and resolve tickets within agreed SLAs
- Contribute to documentation, SOPs, and knowledge base articles
- Identify recurring issues and suggest improvements or automation opportunities
- Support IT projects such as system upgrades, migrations, and new technology rollouts
- Work closely with the wider IT team to maintain a stable and secure IT environment
Qualifications
- 1+ years experience in a similar IT Support role.
IT Support Technician VA2746 employer: Anabas (UK 2) Ltd
Join our dynamic IT team in Darlington, where we prioritise a proactive and customer-focused work culture. As an IT Support Technician, you'll benefit from a supportive environment that encourages professional growth and development, alongside competitive benefits and the opportunity to work with cutting-edge technology. With occasional travel and a commitment to maintaining a high-quality support experience, this role offers a meaningful career path in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician VA2746
✨Tip Number 1
Get your networking game on! Reach out to folks in the IT industry, especially those already working at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or endpoint management tools like Intune, make sure to highlight that in conversations. We want to see how you can bring value to our team!
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d troubleshoot issues with devices or user accounts. We love candidates who can think on their feet and provide practical solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace IT Support Technician VA2746
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, especially with Microsoft 365 and device management. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any specific projects or achievements that relate to the job.
Showcase Your Problem-Solving Skills:In your application, highlight examples where you've successfully troubleshot issues or improved processes. We love proactive thinkers who can tackle challenges head-on, so share those stories that demonstrate your ability to resolve problems effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your tailored CV and cover letter in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 services, endpoint management tools like Intune, and common troubleshooting techniques. Being able to discuss specific experiences where you've resolved issues or improved processes will show that you're not just familiar with the tech, but that you can handle it in a real-world setting.
✨Show Off Your Customer Service Skills
As an IT Support Technician, you'll be interacting with users regularly. Prepare examples of how you've provided excellent customer service in past roles. Think about times when you went above and beyond to help someone or resolved a tricky situation—this will highlight your proactive and customer-focused approach.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle specific situations, like troubleshooting a network issue or managing a device onboarding process. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing IT projects, or the company's approach to technology upgrades. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
