At a Glance
- Tasks: Be the go-to person for helpdesk requests and keep operations running smoothly.
- Company: Join Anabas, a forward-thinking Facilities Management company with a passion for service.
- Benefits: Enjoy 33 days annual leave, gym membership, and training opportunities.
- Other info: Flexible hours and a collaborative environment await you in Darlington.
- Why this job: Make a real difference by supporting clients and solving problems in a dynamic team.
- Qualifications: Previous office experience and strong communication skills are essential.
The predicted salary is between 27165 - 27165 £ per year.
At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base. We are seeking a full-time Helpdesk Coordinator to join our fast-paced team in Darlington. Mon - Fri, between 8am - 5pm and covering out of hours on call when required.
The Role
As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. You’ll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly.
Key Responsibilities:
- Monitor and manage the helpdesk and client inboxes
- Answer incoming calls in a friendly, professional manner
- Log, update, and close jobs on QFM
- Keep clients and colleagues informed on ongoing issues
- Book travel and accommodation as required
- Order materials and goods online
- Raise purchase orders on Sage200
- Liaise with engineers, subcontractors, and site-based teams
- Schedule callouts and planned preventative maintenance (PPM) works
- Provide cover for the on-call rota when required
- Attend site visits if necessary
About You
We’re looking for someone who is proactive, professional, and highly organised. You’ll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.
Essential Skills & Qualities:
- Previous office experience in a similar role
- Strong communication skills, able to manage customer expectations
- Excellent organisational skills with the ability to prioritise effectively
- Confident IT user (Microsoft Office, email, CAFM systems, or similar)
- A positive team player with a flexible, can-do approach
- Reliable, self-motivated, and committed to delivering work to a high standard
What We Offer
- 33 days annual leave (including Bank Holidays)
- Employee Assistance Programme
- Recognition and Reward scheme
- Cycle to Work scheme
- “Recommend a Friend” scheme
- Company events
- Training and development opportunities
- Subsidised gym membership
- Access to healthy snacks and drinks
Ready to join us? If you’re passionate about supporting people, solving problems, and working as part of a collaborative team, we’d love to hear from you.
Closing Date: 14/Aug/2026
Location: Darlington
Department: BSC Helpdesk
Salary: £27,165
Experience: Previous Facilities Management Experience
City: Darlington
Country: UK
Helpdesk Coordinator VA2816 employer: Anabas (UK 2) Ltd
Anabas is an excellent employer that fosters a vibrant work culture in Darlington, where employees are encouraged to thrive and grow. With a strong focus on employee wellbeing, we offer comprehensive benefits including access to health resources, life insurance, and a recognition scheme that rewards outstanding contributions. Join us for a fulfilling career in Facilities Management, where your skills as a Buyer will be valued and developed within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator VA2816
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anabas (UK 2) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anabas (UK 2) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Coordinator VA2816
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anabas (UK 2) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Anabas (UK 2) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anabas (UK 2) Ltd!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
