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For Companies At a Glance
- Tasks: Be the go-to person for client requests and coordinate smooth service delivery.
- Company: Join Anabas, a forward-thinking Facilities Management company in Darlington.
- Benefits: Enjoy 33 days off, gym perks, and training opportunities.
- Why this job: Make a real difference by supporting clients and building relationships.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Dynamic team environment with full training provided.
The predicted salary is between 27165 - 27165 £ per year.
Anabas – Darlington Business Support Centre
Location: Darlington.
Salary: £27,165 per annum
Hours: Full-time, permanent | Monday to Friday, 8:00am – 5:00pm
At Anabas, our vision is simple: to deliver forward-thinking Facilities Management solutions with passion, providing a world-class service tailored to the unique needs of our diverse client base.
We are seeking a Helpdesk Coordinator to join our fast-paced and supportive team at our Darlington Business Support Centre. This is an excellent opportunity for someone who enjoys working in a service-driven environment and takes pride in providing a friendly, professional, and proactive experience for clients and colleagues alike.
The Role
Reporting to the Helpdesk Team Leader, you will act as a key point of contact for our clients, employees, and managers. You will manage incoming requests via phone and email, coordinate subcontractors, and support the smooth delivery of Facilities Management services across our portfolio.
This role requires strong organisation with the ability to prioritise own workload efficiently, clear communication, and a calm, customer-focused approach.
Key Responsibilities
- Monitor the Helpdesk and client inboxes, responding to all enquiries in a timely and professional manner
- Answer incoming telephone calls, handling all interactions in a friendly and professional way
- Log, update, and close jobs accurately on the CAFM system (QFM)
- Provide regular updates to clients and internal teams regarding ongoing issues
- Liaise with engineers and subcontractors, booking works and call-outs as required
- Schedule call-outs and planned preventative maintenance (PPM) works with clients and site leads
- Support operations and site-based teams with administrative tasks
- Book travel and accommodation when required
- Order materials and goods online
- Raise purchase orders on Sage 200 when required
- Attend site visits when necessary
- Participate in the Helpdesk on-call rota, if required
About You
The following experience and skills are desirable but not essential, as full training will be provided:
- Experience working in a busy office or customer service environment within the past two years
- GCSE English and Maths grades 4 and above.
- An industry relevant qualification would be advantageous.
- Friendly, professional, proactive, and adaptable to changing priorities
- Excellent customer service, time management, and organisational skills
- A strong team player with the ability to communicate effectively in person and across multiple channels
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- A basic understanding of Facilities Management would be an advantage
What We Offer
- 33 days annual leave (including Bank Holidays)
- Employee Assistance Programme
- Recognition and Reward Scheme
- Cycle to Work Scheme
- Recommend a Friend Scheme
- Company events
- Aviva Digital GP Service
- Training and development opportunities
- Subsidised gym membership
- Access to healthy snacks and drinks
If you are looking for a role where you can support people, build relationships, and deliver a high standard of service within a growing organisation, we would love to hear from you. Apply today and become part of the Anabas team.
Helpdesk Coordinator VA2601 employer: Anabas (UK 2) Ltd
Contact Detail:
Anabas (UK 2) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator VA2601
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Anabas and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Helpdesk Coordinator role and be ready to share examples from your past experiences.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the opportunity and helps you feel more confident during the conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, don’t forget to apply through our website for a smoother process!
We think you need these skills to ace Helpdesk Coordinator VA2601
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Helpdesk Coordinator role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about providing a friendly and professional service, share examples of your past experiences in customer service. We love to see how you've made a difference for clients in previous roles!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication reflects that – it’s a key part of the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like managing incoming requests and liaising with subcontractors. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a friendly and professional service, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you handled inquiries or resolved issues effectively, as this will highlight your suitability for the job.
✨Practice Clear Communication
As a Helpdesk Coordinator, clear communication is crucial. During the interview, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to ensure you come across as calm and professional.
✨Demonstrate Your Organisational Skills
The ability to prioritise tasks is essential for this role. Be ready to discuss how you manage your workload and keep track of multiple tasks. You could share a time when you successfully juggled various responsibilities, which will show that you're well-prepared for the fast-paced environment at Anabas.
