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- Tasks: Be the go-to person for helpdesk requests and coordinate events with a dynamic team.
- Company: Join Anabas, a forward-thinking Facilities Management company in a prime London location.
- Benefits: Enjoy 33 days annual leave, gym membership, and training opportunities.
- Why this job: Make a real impact by supporting clients and ensuring smooth operations.
- Qualifications: Previous office experience, strong communication skills, and a proactive attitude.
- Other info: Fast-paced environment with great career growth and team collaboration.
The predicted salary is between 24000 - 32000 ÂŁ per year.
At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base. We are seeking a full-time Helpdesk Coordinator to join our fast-paced team at one of our flagship client sites in prime London location.
As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via various communication platforms, ensuring a professional and timely response. You’ll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), support with event booking requests and coordination and provide essential administrative support to keep operations running smoothly.
Salary: ÂŁ28,000
Hours: Permanent, Monday to Friday, 7am – 7pm (Shift rotation)
Key Responsibilities:
- Monitor and manage the helpdesk and client inboxes
- Answer incoming calls in a friendly, professional manner
- Log, update, and close jobs on QFM
- Keep clients and colleagues informed on ongoing issues
- Schedule and coordinate logistical requirements for meetings & events
- Order materials and goods online
- Liaise with engineers, subcontractors, and site-based teams
- Schedule callouts and planned preventative maintenance (PPM) works
About You
We’re looking for someone who is proactive, professional, and highly organised. You’ll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.
- Previous office experience in a similar role
- Strong communication skills, able to manage customer expectations
- Excellent organisational skills with the ability to prioritise effectively
- Confident IT user (Microsoft Office, email, CAFM systems, or similar)
- A positive team player with a flexible, can-do approach
- Reliable, self-motivated, and committed to delivering work to a high standard
- Able to multitask, working effectively and efficiently in high pressurised environment
What We Offer
- 33 days annual leave (including Bank Holidays)
- Employee Assistance Programme
- Recognition and Reward scheme
- Cycle to Work scheme
- “Recommend a Friend” scheme
- Company events
- Aviva Digital GP service
- Training and development opportunities
- Subsidised gym membership
- Access to healthy snacks and drinks
Ready to join us? If you’re passionate about supporting people, solving problems, and working as part of a collaborative team, we’d love to hear from you.
Helpdesk Coordinator (Events) VA2593 employer: Anabas (UK 2) Ltd
Contact Detail:
Anabas (UK 2) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator (Events) VA2593
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Anabas. Understand their vision and values, and think about how your skills as a Helpdesk Coordinator can align with their goals. This will show them you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and organisation. Think of examples from your past experiences that highlight your proactive approach and ability to multitask in high-pressure situations. We want you to shine!
✨Tip Number 3
Show off your tech skills! Since the role involves using CAFM systems like QFM, be ready to discuss your experience with similar software. If you’ve got any tips or tricks up your sleeve, share them! It’ll demonstrate your confidence and readiness to hit the ground running.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role and the team at Anabas.
We think you need these skills to ace Helpdesk Coordinator (Events) VA2593
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Helpdesk Coordinator role. Highlight your previous office experience and any relevant IT skills, especially with CAFM systems like QFM.
Craft a Compelling Cover Letter: Use your cover letter to showcase your proactive attitude and organisational skills. Share specific examples of how you've managed customer expectations or coordinated events in the past.
Showcase Your Communication Skills: Since you'll be the first point of contact, it's crucial to demonstrate your strong communication skills. Use clear and professional language throughout your application to reflect this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like managing helpdesk requests and scheduling engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice how you'll articulate your thoughts clearly and professionally. Think of examples from your past experiences where you've successfully managed customer expectations or resolved issues, as these will be great to share during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple responsibilities. You might want to prepare a scenario where you had to juggle various demands, especially in a high-pressure environment. This will highlight your ability to stay organised and efficient, which is crucial for this role.
✨Emphasise Your Team Player Attitude
Anabas values collaboration, so be sure to convey your team spirit. Share examples of how you've worked effectively within a team, supported colleagues, or contributed to a positive work environment. This will show that you align with their company culture and are ready to contribute to their success.
