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- Tasks: Be the go-to person for helpdesk requests and coordinate events in a vibrant London setting.
- Company: Join Anabas, a forward-thinking Facilities Management company with a passion for service.
- Benefits: Enjoy 33 days off, gym perks, and training opportunities to grow your career.
- Why this job: Make a real difference by supporting clients and ensuring smooth operations every day.
- Qualifications: Previous office experience, strong communication skills, and a proactive attitude are essential.
- Other info: Dynamic team environment with plenty of opportunities for personal and professional growth.
The predicted salary is between 24000 - 32000 £ per year.
At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base. We are seeking a full-time Helpdesk Coordinator to join our fast-paced team at one of our flagship client sites in prime London location.
As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via various communication platforms, ensuring a professional and timely response. You'll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), support with event booking requests and coordination, and provide essential administrative support to keep operations running smoothly.
Salary: £28,000
Hours: Permanent, Monday to Friday, 7am – 7pm (Shift rotation)
Key Responsibilities:
- Monitor and manage the helpdesk and client inboxes
- Answer incoming calls in a friendly, professional manner
- Log, update, and close jobs on QFM
- Keep clients and colleagues informed on ongoing issues
- Schedule and coordinate logistical requirements for meetings & events
- Order materials and goods online
- Liaise with engineers, subcontractors, and site-based teams
- Schedule callouts and planned preventative maintenance (PPM) works
About You
We're looking for someone who is proactive, professional, and highly organised. You'll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.
- Previous office experience in a similar role
- Strong communication skills, able to manage customer expectations
- Excellent organisational skills with the ability to prioritise effectively
- Confident IT user (Microsoft Office, email, CAFM systems, or similar)
- A positive team player with a flexible, can-do approach
- Reliable, self-motivated, and committed to delivering work to a high standard
- Able to multitask, working effectively and efficiently in a high-pressurised environment
What We Offer
- 33 days annual leave (including Bank Holidays)
- Employee Assistance Programme
- Recognition and Reward scheme
- Cycle to Work scheme
- "Recommend a Friend" scheme
- Company events
- Aviva Digital GP service
- Training and development opportunities
- Subsidised gym membership
- Access to healthy snacks and drinks
Ready to join us? If you're passionate about supporting people, solving problems, and working as part of a collaborative team, we'd love to hear from you.
Helpdesk Coordinator (Events) VA2593 London employer: Anabas (UK 2) Ltd
Contact Detail:
Anabas (UK 2) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator (Events) VA2593 London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Anabas and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Helpdesk Coordinator and be ready to share examples from your past experiences.
✨Tip Number 3
Dress the part! Even if the company has a casual dress code, looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Coordinator (Events) VA2593 London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Helpdesk Coordinator role. Highlight your previous office experience and any relevant IT skills, especially with CAFM systems like QFM.
Craft a Compelling Cover Letter: Use your cover letter to showcase your proactive attitude and organisational skills. Share specific examples of how you've managed customer expectations or coordinated events in the past.
Show Off Your Communication Skills: Since you'll be the first point of contact, it's crucial to demonstrate your strong communication skills. Use clear and professional language throughout your application to reflect this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like managing helpdesk requests and scheduling engineers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively managed customer expectations in previous roles. Think about times when you had to handle difficult situations or coordinate with multiple teams, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Helpdesk Coordinator. Bring up specific tools or methods you use to stay organised, especially if you have experience with CAFM systems like QFM. You could even mention how you prioritise tasks in a busy environment to keep operations running smoothly.
✨Emphasise Your Team Player Attitude
Anabas values collaboration, so highlight your ability to work well in a team. Share examples of how you've contributed to team success in past roles, and express your enthusiasm for being part of a supportive and proactive team at Anabas.
