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- Tasks: Manage incoming requests and support facilities management services with a focus on customer service.
- Company: A leading facilities management company in the UK with a strong commitment to client satisfaction.
- Benefits: Competitive pay, 33 days leave, employee assistance programmes, and training opportunities.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Strong organisational skills and experience in customer service are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A facilities management company in the UK is seeking a Helpdesk Coordinator to join their Darlington Business Support Centre. The role involves managing incoming requests, supporting facilities management services, and providing excellent customer service.
Candidates should possess strong organizational skills and experience in customer service.
The position offers competitive pay with additional benefits including 33 days leave, employee assistance programs, and training opportunities.
Helpdesk Coordinator: Client Service & FM Support employer: Anabas (UK 2) Ltd
Contact Detail:
Anabas (UK 2) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator: Client Service & FM Support
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and organisational skills. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past experiences where you successfully managed requests or resolved issues, as this will highlight your fit for the Helpdesk Coordinator role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Helpdesk Coordinator: Client Service & FM Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and organisational skills. We want to see how your background aligns with the Helpdesk Coordinator role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about facilities management and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Helpdesk Coordinator, communication is key. In your application, highlight any experiences where you’ve successfully managed requests or resolved issues. We want to see that you can provide excellent customer service!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to complete your application smoothly!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the facilities management company. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Helpdesk Coordinator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled client requests or resolved issues. Be ready to discuss how you prioritise customer satisfaction in your work.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Think of specific instances where you managed multiple tasks or requests efficiently. Highlight any tools or methods you use to stay organised, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
