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- Tasks: Lead a team to deliver exceptional guest experiences in a fast-paced environment.
- Company: Anabas Welcome, a premium guest-experience specialist focused on five-star hospitality.
- Benefits: Competitive salary, 28 days holiday, life insurance, and ongoing training opportunities.
- Why this job: Join a dynamic team redefining front-of-house service and make a real impact.
- Qualifications: Experience in a corporate reception role with strong leadership and communication skills.
- Other info: Flexible working hours and a supportive culture that values your contributions.
The predicted salary is between 30000 - 42000 £ per year.
Anabas Welcome is a premium guest‑experience specialist dedicated to creating warm, seamless, and memorable moments across corporate environments. Rooted in five‑star hospitality principles, we elevate every interaction—from arrival to farewell—through thoughtful service, intuitive anticipation, and an unwavering commitment to delivering exceptional guest experiences. Our purpose is simple: to bring the art of hospitality into the workplace, crafting environments where clients, visitors, and colleagues feel genuinely welcomed, cared for, and valued.
We are currently recruiting a Reception Supervisor to join our team at one of our prestigious clients based in the Surbiton/Tolworth area. We are looking for individuals who are passionate about delivering outstanding service and crafting memorable, meaningful experiences. This role is highly varied, combining reception excellence with wider facilities support including post room duties, so we are looking for an individual who is adaptable, proactive, and comfortable switching between different responsibilities throughout the day. Flexibility, a positive attitude, and a willingness to go above and beyond are essential to delivering the exceptional service our clients expect.
Location: Surbiton KT5, London
Full-Time: 40 hours per week | Rotating Shift
Working hours: 07:00AM – 16:00PM, 08:00AM – 17:00PM
Salary: Competitive Salary + Benefits
Key Responsibilities:
- Manage the team ensuring correct standards of service are established and agreed SLAs and KPIs are achieved, including training, development and coaching of existing team members and new starters.
- Warmly welcome and greet all visitors in a professional and personable manner.
- Proactively take charge of their area of responsibility to ensure the timely resolution to issues.
- Build and maintain strong client relationships through exceptional service delivery.
- Be the first point of call when any challenges arise with our service.
- Design, implement, monitor and adapt dynamic operational working procedures.
- Prepare monthly PowerPoint reports or as required.
What We’re Looking For:
- Proven experience as a Reception Supervisor in a corporate office environment, ideally serving high-end clientele, leading and managing a team to deliver a high standard of customer service and care.
- Excellent organisational and communication skills.
- Ability to thrive in both fast-paced and calm environments, maintaining high service standards while managing multiple tasks.
Interview Dates: Interviews for these prestigious roles will take place on site.
Benefits:
- Competitive salary (£38,000pa)
- 28 days holiday per year (including Bank Holidays)
- Employee Assistance Programme
- Recognition and Reward Scheme
- Life Insurance (1x annual salary)
- Onsite parking available.
- Cycle to Work Scheme
- Recommend-a-Friend Scheme
- Company events
- Ongoing training and development opportunities
Sound like the perfect role for you? We’d love to hear from you—apply today and become part of a team that’s redefining the front-of-house experience.
Front of House Supervisor VA2606 employer: Anabas (UK 2) Ltd
Contact Detail:
Anabas (UK 2) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor VA2606
✨Tip Number 1
Get to know the company culture before your interview. Research Anabas Welcome and understand their commitment to exceptional guest experiences. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front of House Supervisor, you'll need to convey warmth and professionalism. Role-play common interview questions with a friend or in front of a mirror to boost your confidence and refine your delivery.
✨Tip Number 3
Showcase your adaptability during the interview. Share examples of how you've successfully managed multiple tasks in fast-paced environments. Highlighting your flexibility will resonate well with the hiring team at Anabas Welcome.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and reinforces your commitment to delivering outstanding service.
We think you need these skills to ace Front of House Supervisor VA2606
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for delivering exceptional guest experiences shine through. Use examples from your past roles to illustrate how you've gone above and beyond to create memorable moments for clients.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience as a Reception Supervisor. Mention specific skills that align with the job description, like your ability to manage a team and maintain high service standards in fast-paced environments.
Be Personable and Professional: Remember, this role is all about creating warm and welcoming experiences. Your written application should reflect your personable nature. Use a friendly tone while maintaining professionalism to show that you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status. We can’t wait to hear from you!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know Your Hospitality Principles
Familiarise yourself with the five-star hospitality principles that Anabas Welcome values. Be ready to discuss how you can apply these principles in your role as a Reception Supervisor, especially in creating memorable experiences for guests.
✨Showcase Your Adaptability
Prepare examples of how you've successfully managed multiple tasks in fast-paced environments. Highlight your ability to switch between responsibilities, as this role requires flexibility and a proactive approach to problem-solving.
✨Demonstrate Leadership Skills
Think about your previous experience leading a team. Be prepared to share specific instances where you trained or developed team members, ensuring high standards of service were met. This will show your capability to manage and inspire others.
✨Build Rapport with Interviewers
Remember, first impressions matter! Greet your interviewers warmly and maintain a personable attitude throughout the interview. Building rapport can demonstrate your commitment to exceptional service and your fit for the company culture.
