At a Glance
- Tasks: Manage facilities and ensure a top-notch experience for clients and staff.
- Company: Dynamic National Facilities Management company focused on exceptional workplace experiences.
- Benefits: £50,000 salary, 33 days holiday, life insurance, and training opportunities.
- Other info: Full-time role with excellent career growth and a supportive team culture.
- Why this job: Be the face of client relations and make a real impact in a prestigious environment.
- Qualifications: Experience in facilities management and strong customer service skills.
The predicted salary is between 50000 - 50000 € per year.
Anabas is a dynamic National Facilities Management company, focused on supporting corporate office occupiers in delivering an exceptional workplace experience for their staff and customers. Anabas is currently seeking to employ an experienced Facilities Manager to provide an outstanding client experience through the delivery of Facilities Management services for one of our prestigious clients in the Piccadilly area of London. This is a client-facing role where delivering a 5-star customer experience is essential.
As the Facilities Manager, you will be the first point of contact between the client and Anabas. It is critical that the successful candidate demonstrates professionalism, ownership, and accountability when responding to client needs on site. Where resolution is not immediately possible, issues must be escalated swiftly and efficiently to the appropriate personnel within Anabas to ensure the client’s requirements are met promptly. You will hold overall responsibility for the delivery of facilities management services on site.
Key Responsibilities- Management of Anabas staff on site.
- Monitoring and coordination of the supplier team.
- Ensuring a consistent and high standard of service delivery.
- Identifying areas for improvement within service delivery and processes, implementing changes where required.
- Ensuring customer service remains at the heart of all FM service delivery.
- Working closely with on-site teams to ensure all performance targets are achieved and all works are carried out effectively, efficiently, and safely.
- Ensuring operational statutory compliance and completion of PPM works on site.
- Managing reactive situations and incident reports as necessary.
- Managing all P&L matters relating to the client contract, billing model, and ACW works.
Working Hours
This is a full-time, permanent position: Monday to Friday, 08:00 – 17:00 (40 hours per week).
Salary: £50,000 per annum
Benefits: 33 days holiday per year including Bank Holidays, Employee Assistance Programme, Recognition and Reward scheme, Life Insurance – 1x annual salary, Aviva Digital GP service, Cycle to Work scheme, Recommend a Friend scheme, Company events, Training and development opportunities.
Sound like the role for you? We look forward to receiving your application soon!
Facilities Manager VA2722 employer: Anabas (UK 2) Ltd
Anabas is an exceptional employer, offering a vibrant work culture in the heart of Piccadilly, London, where employee growth and development are prioritised. With a strong focus on delivering a 5-star customer experience, employees benefit from comprehensive training opportunities, a generous holiday allowance, and a supportive environment that values recognition and teamwork. Join us to be part of a dynamic team dedicated to enhancing workplace experiences for our clients and their staff.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Manager VA2722
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Anabas and their client base. Understand their values and what makes them tick, so you can show how you’ll deliver that 5-star customer experience they’re after.
✨Tip Number 3
Practice your communication skills! As a Facilities Manager, you’ll be the first point of contact for clients. Role-play common scenarios with a friend to boost your confidence in handling client needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Facilities Manager VA2722
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Facilities Manager role. Highlight any previous experience in facilities management and customer service, as these are key to impressing us at Anabas.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've delivered exceptional customer service or managed teams effectively in the past.
Showcase Your Professionalism:Since this is a client-facing role, it's crucial to demonstrate professionalism in your application. Use a clear and concise writing style, and make sure there are no typos or grammatical errors. We want to see that you take pride in your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know Your Client
Before the interview, research Anabas and its client base. Understand their values and what they prioritise in facilities management. This will help you tailor your responses to show how you can deliver that 5-star customer experience they’re after.
✨Showcase Your Leadership Skills
As a Facilities Manager, you'll be managing staff and coordinating suppliers. Be ready to share examples of how you've successfully led teams in the past, resolved conflicts, or improved service delivery. Highlighting your ownership and accountability will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like managing a reactive incident or ensuring compliance. Think through potential scenarios beforehand and prepare structured responses that demonstrate your problem-solving skills and ability to escalate issues effectively.
✨Emphasise Customer Service
Since customer service is at the heart of this role, be prepared to discuss your approach to maintaining high service standards. Share any relevant experiences where you went above and beyond for a client, and how you ensure that customer needs are met promptly and efficiently.
