At a Glance
- Tasks: Lead the facilities team and ensure a top-notch workplace experience for all users.
- Company: Join Anabas, a dynamic Facilities Management company focused on great workplace experiences.
- Benefits: Enjoy 33 days holiday, competitive salary, and opportunities for professional growth.
- Other info: Autonomous role with excellent career progression and a supportive team culture.
- Why this job: Be the face of Anabas, making a real impact in a vibrant office environment.
- Qualifications: Experience in facilities or mailroom roles with strong customer service skills.
The predicted salary is between 35190 - 35190 € per year.
Location: Old Bailey
Hours: Monday to Friday, 08:00 – 17:00 (40 hours per week)
Salary: £35,190 per annum
Anabas are a dynamic, national Facilities Management company whose focus lies in supporting corporate office occupiers who look for a great workplace experience.
We are looking for an experienced Lead Facilities Assistant with a background in facilities or mailroom environments. As the Floor Captain, you will be the facilities brand ambassador responsible for proactively taking charge of your area of responsibility, bringing the workplace experience to life for office users.
The contracted title for this role will be Floor Captain Team Leader. The successful candidate will be the go-to face of Anabas, ensuring client needs are met and services are delivered to an exceptional standard, always looking for opportunities to amaze in every interaction.
This is a highly client-facing role requiring excellent customer service skills, high standards in operational delivery, and the ability to understand and meet client requirements. The role also includes team management responsibilities, so you must be able to motivate, manage, and coach staff effectively. DBS clearance will be required for this role and will be conducted by Anabas prior to the commencement of employment.
Key Responsibilities
- Take ownership and responsibility for providing support and resolution for client teams, ensuring a 5-star service experience.
- Effectively manage, motivate, and support the team reporting into you.
- Be autonomous in your role, identifying and reporting facilities-related concerns using a “See it, Own it, Fix it” mentality, escalating critical issues to the Workplace Experience Manager.
- Produce monthly statistics for your area of responsibility.
- Ensure all relevant site manuals and records are up to date and available for inspection.
- Act as the primary point of contact for all floor occupants and visitors.
- Build positive working relationships with colleagues and clients at all levels, remaining visible and approachable.
- Maintain a full working knowledge of the building, including services and evacuation procedures.
- Ensure the office is fit for purpose at the start of each day through daily inspections and quality checks.
- Conduct regular floor audits and inspections, acting as the eyes and ears of the Workplace Experience Manager to maintain high standards of operability, cleanliness, and safety.
- Ensure compliance with all Health, Safety, and Environmental legislation, reporting any concerns appropriately.
- Service and maintain print/copy areas, including replenishing paper and toner supplies.
- Manage stationery stock levels, distribute supplies to service stations, complete replenishment orders, and track usage and spend.
- Assist with placing and tracking Amazon orders where required.
- Place and track replacement key orders.
- Ensure the post room operates efficiently, including processing incoming and outgoing mail and courier items.
- Support meeting room reconfigurations as required.
- Provide support across other areas of the Anabas contract on site when needed.
- Communicate clearly and positively with staff at all levels to encourage employee engagement and a positive working environment.
- Take reasonable care of your own health and safety and that of others, complying with all Health & Safety procedures.
- Work in line with Equality & Diversity policies and report incidents that go against an inclusive workplace culture.
- Support company policies and ensure compliance with all associated procedures.
Skills & Experience
- Experience working in a similar facilities, workplace experience, or mailroom role.
- Strong customer service and communication skills, both written and verbal.
- The ability to work effectively in a fast-paced environment.
- A proactive and organised approach to work.
- Good working knowledge of Microsoft Office applications.
- Flexibility to meet business needs.
- Experience managing or supervising team members.
33 days holiday per year, including Bank Holidays.
Facilities Assistant & Mail Room Lead VA2723 employer: Anabas (UK 2) Ltd
Anabas is an exceptional employer, offering a vibrant work culture that prioritises employee engagement and development. As a Facilities Assistant & Mail Room Lead in the heart of Old Bailey, you will enjoy a supportive environment with opportunities for growth, competitive salary, and generous holiday allowance, all while being part of a dynamic team dedicated to delivering outstanding workplace experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant & Mail Room Lead VA2723
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Anabas. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a top-notch experience, think of examples from your past where you've gone above and beyond for clients or colleagues. Be ready to share these stories during your interview to demonstrate your commitment to exceptional service.
✨Tip Number 3
Show off your leadership chops! As a Floor Captain, you'll need to motivate and manage a team. Prepare to discuss your experience in leading teams, how you handle challenges, and your approach to coaching others. This will highlight your suitability for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your enthusiasm for the position. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Facilities Assistant & Mail Room Lead VA2723
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Facilities Assistant & Mail Room Lead role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we expect in the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Anabas and their approach to facilities management. Understand their values and what they mean by a 'great workplace experience'. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is highly client-facing, prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to meet client needs, as this will demonstrate your ability to deliver a 5-star service experience.
✨Demonstrate Leadership Qualities
As a Floor Captain Team Leader, you'll need to manage and motivate a team. Be ready to discuss your leadership style and provide examples of how you've successfully managed or coached team members in previous roles. Highlight any experiences where you resolved conflicts or improved team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle facilities-related concerns. Practice responding to scenarios like managing a last-minute meeting room reconfiguration or dealing with a safety issue. Use the 'See it, Own it, Fix it' mentality to frame your answers.
