At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and ensure workplace safety.
- Company: Join Anabas, a vibrant Facilities Management company focused on outstanding workplace experiences.
- Benefits: Earn £18.75 per hour with opportunities for professional growth in a supportive environment.
- Other info: Fast-paced role with no two days the same, perfect for those who thrive on variety.
- Why this job: Be the first point of contact and create memorable experiences for visitors and employees.
- Qualifications: SIA licence required; experience in security or events preferred.
The predicted salary is between 18.75 - 18.75 £ per hour.
Location: White City
Company: Anabas
Pay Rate: £18.75 per hour
Working Hours: 50 hours per week
Shift Pattern: 10:00am to 8:00pm
SIA license required
Anabas are a dynamic, national Facilities Management company whose focus lies in supporting corporate office occupiers who look for a great workplace experience. We are looking for a confident, professional, and highly organised Events and Concierge Team Lead to become a key part of our workplace experience and security team. This is an exciting opportunity for someone who thrives in a fast‑paced environment, enjoys leading by example, and takes pride in delivering a 5‑star service.
As the first point of contact for employees, visitors, contractors, and event teams, you will combine exceptional customer service with strong security awareness and operational coordination. Reporting to the Workplace Experience Manager, you will help ensure the smooth delivery of workplace and event services while supporting the day‑to‑day management of security, facilities, and concierge operations. BS7858 vetting clearance will be required before the start of any employment for this role.
About you
- Passionate about delivering exceptional customer experiences while maintaining a safe, secure, and professional environment
- Valid SIA Licence
- First Aid at Work qualification
- IOSH Working Safely qualification (or similar)
- Previous experience in security, concierge, workplace experience, or events environments
- Strong understanding of health & safety and security procedures
- Excellent written and verbal communication skills
- Strong organisational and multitasking abilities
- Proficiency in Microsoft Office
- Ability to remain calm and professional in a fast‑paced environment
- Basic French speaking skills (training can be provided)
- Experience working within corporate events or premium client environments
What You’ll Be Doing
- Front of House & Concierge
- Welcome all visitors and employees with professionalism and warmth
- Provide directions, answer queries, and ensure an exceptional visitor experience
- Manage visitor sign‑in procedures and support reception operations
- Receive and coordinate deliveries and contractor access
- Security & Safety
- Conduct security patrols and maintain a safe working environment
- Monitor fire safety procedures, exits, and evacuation routes
- Support emergency response procedures, including evacuations and incident management
- Assist with access control systems and CCTV monitoring
- Maintain incident reports, risk assessments, audits, and inspections
- Events & Workplace Operations
- Coordinate facilities support for events, including room setups, cleaning, maintenance, porterage, and logistics
- Ensure event spaces are fully prepared, compliant, and operational at all times
- Manage resources and subcontractors around event schedules and business priorities
- Support both in‑hours and out‑of‑hours event coordination
- Team & Operational Leadership
- Support training and communication across the concierge team
- Assist with shift planning and resource management
- Build strong working relationships with clients, landlords, contractors, and colleagues
- Promote company values, health & safety compliance, and inclusive workplace practices
Why Join Anabas?
At Anabas, we believe people are at the heart of exceptional workplace experiences. You’ll join a supportive and professional team where your contribution is valued, your development is encouraged, and no two days are the same. If you’re passionate about customer service, security, workplace operations, and creating memorable experiences, we’d love to hear from you. Apply today and become part of a team that delivers excellence every day.
Minimum 3 years experience in a similar role
StudySmarter Expert Advice🤫
We think this is how you could land Events and Concierge Team Lead VA2726 London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Anabas (UK 2) Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Anabas (UK 2) Ltd
Don't be shy about reaching out to Anabas (UK 2) Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events and Concierge Team Lead VA2726 London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Anabas (UK 2) Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
