At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional customer experiences.
- Company: Join Anabas, a national Facilities Management company focused on workplace excellence.
- Benefits: Earn £18.75 per hour with opportunities for professional growth and development.
- Other info: Enjoy a supportive team culture where your contributions are valued.
- Why this job: Be the first point of contact and make a real impact in a fast-paced environment.
- Qualifications: 3+ years in a similar role, strong communication, and organisational skills required.
The predicted salary is between 37500 - 50000 £ per year.
Location: White City
Company: Anabas
Pay Rate: £18.75 per hour
Working Hours: 50 hours per week
Shift Pattern: 10:00am to 8:00pm
Anabas are a dynamic, national Facilities Management company whose focus lies in supporting corporate office occupiers who look for a great workplace experience. We are looking for a confident, professional, and highly organised Concierge Team Lead to become a key part of our workplace experience and security team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading by example, and takes pride in delivering a 5-star service.
As the first point of contact for employees, visitors, contractors, and event teams, you will combine exceptional customer service with strong security awareness and operational coordination. Reporting to the Workplace Experience Manager, you will help ensure the smooth delivery of workplace and event services while supporting the day-to-day management of security, facilities, and concierge operations. BS7858 vetting clearance will be required before the start of any employment for this role.
About you
- Passionate about delivering exceptional customer experiences while maintaining a safe, secure, and professional environment
- Valid SIA Licence
- First Aid at Work qualification
- IOSH Working Safely qualification (or similar)
- Previous experience in security, concierge, workplace experience, or events environments
- Strong understanding of health & safety and security procedures
- Excellent written and verbal communication skills
- Strong organisational and multitasking abilities
- Proficiency in Microsoft Office
- Ability to remain calm and professional in a fast-paced environment
- Basic French speaking skills (training can be provided)
- Experience working within corporate events or premium client environments
What You’ll Be Doing
- Front of House & Concierge
- Welcome all visitors and employees with professionalism and warmth
- Provide directions, answer queries, and ensure an exceptional visitor experience
- Manage visitor sign-in procedures and support reception operations
- Receive and coordinate deliveries and contractor access
- Security & Safety
- Conduct security patrols and maintain a safe working environment
- Monitor fire safety procedures, exits, and evacuation routes
- Support emergency response procedures, including evacuations and incident management
- Assist with access control systems and CCTV monitoring
- Maintain incident reports, risk assessments, audits, and inspections
- Events & Workplace Operations
- Coordinate facilities support for events, including room setups, cleaning, maintenance, porterage, and logistics
- Ensure event spaces are fully prepared, compliant, and operational at all times
- Manage resources and subcontractors around event schedules and business priorities
- Support both in-hours and out-of-hours event coordination
- Team & Operational Leadership
- Support training and communication across the concierge team
- Assist with shift planning and resource management
- Build strong working relationships with clients, landlords, contractors, and colleagues
- Promote company values, health & safety compliance, and inclusive workplace practices
Why Join Anabas?
At Anabas, we believe people are at the heart of exceptional workplace experiences. You’ll join a supportive and professional team where your contribution is valued, your development is encouraged, and no two days are the same. If you’re passionate about customer service, security, workplace operations, and creating memorable experiences, we’d love to hear from you. Apply today and become part of a team that delivers excellence every day.
Minimum 3 years experience in a similar role.
Concierge Team Lead VA2726 employer: Anabas (UK 2) Ltd
Anabas is an exceptional employer located in White City, offering a vibrant work culture that prioritises employee development and values contributions. As a Concierge Team Lead, you will thrive in a dynamic environment where no two days are the same, supported by a professional team dedicated to delivering outstanding workplace experiences. With competitive pay and opportunities for growth, Anabas is committed to fostering a safe and inclusive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Team Lead VA2726
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management and concierge sectors. Attend industry events or join relevant online groups to meet people who can help you land that dream job.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your customer service prowess and organisational skills during interviews. Use real-life examples from your past experiences to highlight how you’ve delivered exceptional service.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just apply—follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the unexpected! In a fast-paced environment like Anabas, things can change quickly. Be ready to discuss how you handle pressure and adapt to new situations during your interview. It’s all about showcasing your calm and professional side!
We think you need these skills to ace Concierge Team Lead VA2726
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and workplace experiences. A bit of warmth and enthusiasm can go a long way!
Tailor Your Experience:Make sure to highlight your relevant experience in security, concierge, or events environments. We’re looking for someone who understands the ins and outs of these roles, so connect your past experiences directly to what we’re after in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-organised information that showcases your skills and qualifications without any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Anabas!
How to prepare for a job interview at Anabas (UK 2) Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Concierge Team Lead position. Familiarise yourself with the responsibilities listed in the job description, such as managing visitor experiences and ensuring security protocols. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As a key part of the workplace experience, exceptional customer service is crucial. Prepare examples from your past experiences where you delivered outstanding service or resolved issues effectively. This will highlight your ability to thrive in a fast-paced environment and lead by example.
✨Demonstrate Leadership Qualities
Since this role involves team leadership, be ready to discuss your leadership style and how you've successfully managed teams in the past. Share specific instances where you supported training or improved team communication, showcasing your ability to build strong working relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think of scenarios related to security incidents or event coordination, and prepare your responses. This will show that you can remain calm and professional under pressure, which is essential for this role.
