Anabas is a dynamic, national Facilities Management provider focused on delivering outstanding workplace experiences for corporate office occupiers.
We are looking for an experienced Account Manager to act as the primary off-site representative, leading the strategic and operational delivery of Facilities Management services across multiple client environments.
This is a pivotal role responsible for creating a safe, seamless and high-quality workplace experience, spanning workplace programmes, relocation projects, asset management and day-to-day facilities operations.
You will bring a strong blend of management expertise and stakeholder leadership, confidently balancing client expectations with supplier performance through a proactive, solutions-driven approach.
Act as a key member of the operations managementteam, ensuring the delivery of a 5-star FM service to the client base.
Ensurebuilding services, planned works and reactive works are followed through bysite management and specialist teams.
Workwith site, facilities managers, the Anabas Helpdesk and approvedsub-contractorsto ensureclient-specific SLAs and KPIs are achieved.
EnsureHealth & Safety procedures are in place, compliance is achieved andsuitable records are maintained.
Establishthe correct service standards and ensure agreed SLAs and KPIs are consistentlymet.
Location: London based - some out of London travel may be required
Employment Type: Permanent
Hours: 8:00am–5:00pm, with flexibility required to support business needs
Pre-employment vetting: Required, including a DBS check
Quality, Risk and Service Improvement
Implement quality control and performancemeasurement procedures to maintain high standards of service, quality andcontractual compliance.
Proactivelyidentify gaps in service provision and develop innovative business solutions tosupport organic growth across FM services.
Preparebusiness cases for the Account Director where additional opportunities,improvements or service enhancements are identified.
Proactivelymanage risk through audits and effective coordination with subcontractors,landlords and regulatory bodies.
Client and Stakeholder Management
Build excellent relationships with clientsthrough effective account management strategies.
Encouragestrong working relationships between operational teams and clientrepresentatives.
Deliveraccurate service delivery and performance reports to client stakeholders andthe Anabas senior management team.
Commercial and Financial Management
Hold overall budgetary accountability for thecontracts within your portfolio.
Ensureequipment, payroll, materials and subcontractor costs are managed within agreedbudgets.
People Management
Communicate clearly and positively with staff atall levels.
Createa focus on employee engagement, business goals and a positive workingenvironment.
Skills, Experience and Qualifications
To be successful in this role, you will be able todemonstrate the following skills and experience.
5-10 years demonstrable experience within the FM sector, including delivery of complex services andcontractual interpretation.
Provenexperience providing leadership within similar-sized organisations.
Abilityto manage diverse FM portfolios with varying needs and priorities.
Experienceof robust budget management, process improvement, team leadership andrelationship management.
Customer-drivenapproach with a strong focus on continuous improvement.
Abilityto communicate professional, concise and accurate information in written andverbal formats.
Willingnessto challenge assumptions and work collaboratively with colleagues to identifynew solutions.
Strongworking knowledge of Microsoft Office.
Flexibilityto meet the needs of the business.
Degree-level education in a relevant discipline, or equivalent experience.
Willingness to travel UK-wide, including someovernight stay where required.
IOSH / NEBOSH Qualified
What We Offer
- Employee Assistance Programme.
- Recognition and Reward scheme.
- Cycle to Work scheme.
- “Recommend a Friend” incentive.
- Company events.
- Training and development opportunities.
Additionalinformation
This job description is intended to give the post holder anappreciation of the role and range of duties envisaged for this position.
Specific tasks and objectives will be agreed with the postholder throughout the period of employment.
The job description may be varied from time to time by theCompany to reflect changes in the post holder’s role and/or the needs of thebusiness.
5-10 years demonstrable experience within the Building Services or TFM sector, including delivery of complex services and contractual interpretation.
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Account Manager VA2911 London employer: Anabas (UK 2) Ltd
Anabas (UK 2) Ltd is an excellent employer that values organisation and teamwork, offering a supportive home-based work environment for the Mobilisation Co-ordinator role. With a strong focus on employee growth and development, the company provides opportunities for professional advancement while fostering a collaborative culture that encourages innovation and success in managing client transitions across the UK.
