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For Companies At a Glance
- Tasks: Coordinate helpdesk requests and provide top-notch support to clients and colleagues.
- Company: Join Anabas, a forward-thinking Facilities Management company with a supportive culture.
- Benefits: Enjoy 33 days annual leave, training opportunities, and subsidised gym membership.
- Why this job: Make a real difference by delivering excellent service in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Full training provided; perfect for those looking to grow in a vibrant team.
The predicted salary is between 27165 - 30300 £ per year.
Overview
Location: Darlington.
Salary: £27,165 per annum
Hours: Full-time, permanent | Monday to Friday, 8:00am – 5:00pm
At Anabas, our vision is simple: to deliver forward-thinking Facilities Management solutions with passion, providing a world-class service tailored to the unique needs of our diverse client base.
We are seeking a Helpdesk Coordinator to join our fast-paced and supportive team at our Darlington Business Support Centre. This is an excellent opportunity for someone who enjoys working in a service-driven environment and takes pride in providing a friendly, professional, and proactive experience for clients and colleagues alike.
The Role
Reporting to the Helpdesk Team Leader, you will act as a key point of contact for our clients, employees, and managers. You will manage incoming requests via phone and email, coordinate subcontractors, and support the smooth delivery of Facilities Management services across our portfolio.
This role requires strong organisation with the ability to prioritise own workload efficiently, clear communication, and a calm, customer-focused approach.
Responsibilities
- Monitor the Helpdesk and client inboxes, responding to all enquiries in a timely and professional manner
- Answer incoming telephone calls, handling all interactions in a friendly and professional way
- Log, update, and close jobs accurately on the CAFM system (QFM)
- Provide regular updates to clients and internal teams regarding ongoing issues
- Liaise with engineers and subcontractors, booking works and call-outs as required
- Schedule call-outs and planned preventative maintenance (PPM) works with clients and site leads
- Support operations and site-based teams with administrative tasks
- Book travel and accommodation when required
- Order materials and goods online
- Raise purchase orders on Sage 200 when required
- Attend site visits when necessary
- Participate in the Helpdesk on-call rota, if required
About You
The following experience and skills are desirable but not essential, as full training will be provided:
- Experience working in a busy office or customer service environment within the past two years
- GCSE English and Maths grades 4 and above
- An industry relevant qualification would be advantageous
- Friendly, professional, proactive, and adaptable to changing priorities
- Excellent customer service, time management, and organisational skills
- A strong team player with the ability to communicate effectively in person and across multiple channels
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- A basic understanding of Facilities Management would be an advantage
What We Offer
- 33 days annual leave (including Bank Holidays)
- Employee Assistance Programme
- Recognition and Reward Scheme
- Cycle to Work Scheme
- Recommend a Friend Scheme
- Company events
- Aviva Digital GP Service
- Training and development opportunities
- Subsidised gym membership
- Access to healthy snacks and drinks
If you are looking for a role where you can support people, build relationships, and deliver a high standard of service within a growing organisation, we would love to hear from you. Apply today and become part of the Anabas team.
Helpdesk Coordinator VA2601 employer: ANABAS (UK 2) LIMITED
Contact Detail:
ANABAS (UK 2) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator VA2601
✨Tip Number 1
Get to know the company! Research Anabas and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Practice your communication skills. Since this role is all about interacting with clients and colleagues, being clear and friendly in your responses will set you apart. Role-play with a friend or use our resources to sharpen those skills!
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your interest in the Helpdesk Coordinator role and how you can contribute to the team. This demonstrates your enthusiasm and readiness to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Coordinator VA2601
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Helpdesk Coordinator role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about providing a friendly and professional service, don’t forget to include examples of your customer service experience. We love seeing how you’ve made a difference for clients in the past!
Keep It Clear and Concise: When writing your application, be clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-organised application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ANABAS (UK 2) LIMITED
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as managing incoming requests and liaising with subcontractors. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a friendly and professional service, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you handled inquiries or resolved issues effectively, as this will highlight your suitability for the role.
✨Practice Clear Communication
As a Helpdesk Coordinator, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to ensure you can convey your ideas smoothly and confidently.
✨Demonstrate Your Organisational Skills
The ability to prioritise tasks is crucial for this role. Be ready to discuss how you manage your workload and stay organised, especially in a busy environment. You could share tools or methods you use to keep track of tasks, which will show that you're proactive and capable of handling the demands of the job.
