At a Glance
- Tasks: Lead the design and launch of a top-notch patient support programme.
- Company: Join Amylyx, a pioneering company transforming patient care in critical health areas.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Remote work available; travel to Cambridge, MA required occasionally.
- Why this job: Make a real difference in patients' lives while shaping innovative healthcare solutions.
- Qualifications: 12+ years in biopharmaceutical patient support with strong leadership skills.
Amylyx has an audacious mission to usher in a new era for treating diseases with high unmet needs. We are a clinical-stage company currently focused on post-bariatric hypoglycemia (PBH), Wolfram syndrome, and amyotrophic lateral sclerosis (ALS). Our mission is powered by our people. Our core values – be audacious, be curious, be authentic, be engaged, and be accountable – create a culture of caring.
The Senior Director of Patient Services will play a critical role in shaping how Amylyx supports patients throughout their treatment journey. This leader will design, build, and launch a best-in-class patient support program for our lead product candidate, ensuring that it reflects a commitment to supporting patient access, education, and operational excellence. This individual will bring strategic vision and hands-on leadership to create an integrated support program—from access and reimbursement solutions to patient education and on-treatment support.
As a key leader in the commercial organization, this individual will partner with colleagues across market access, sales, and marketing, as well as cross-functionally, to ensure a seamless and high-impact customer experience. This is a unique opportunity to define a foundational capability at Amylyx and set a new standard for patient access support.
Responsibilities- Design a comprehensive, patient‑centered services model tailored to the unique needs of the communities we serve.
- Define the strategic framework, service offerings, operational workflows, and end‑to‑end experience for patients, caregivers, and providers, ensuring alignment with the current market access landscape across reimbursement, technology, and delivery models.
- Optimize the program by determining the appropriate balance of insourced versus outsourced services and planning for program evolution over time.
- Lead end‑to‑end patient support operations, including financial assistance, benefits verification, case management, adherence, nursing, and injection training.
- Build, hire, and lead high‑performing internal and field‑based patient access and service operations teams.
- Evaluate, contract, and manage third‑party service providers, ensuring strong governance, performance accountability, and alignment with business objectives.
- Establish compliant oversight across hub services and all patient‑facing operations in close partnership with Legal, Compliance, and Medical Affairs.
- Define KPIs, dashboards, and feedback loops to drive performance, transparency, and continuous improvement across service operations.
- Serve as the operational lead for launch readiness and ongoing execution by identifying access barriers, leading cross‑functional issue resolution, and aligning with Commercial, Market Access, Sales, Medical Affairs, IT, and National Accounts teams.
- Bachelor’s degree required, advanced degree in a related health or business field preferred.
- 12+ years of experience in biopharmaceutical patient support services, including product launch and rare disease product access.
- Proven track record designing, launching, and managing hub services, reimbursement support, and financial assistance programs.
- Expertise in U.S. payer specialty drug coverage, reimbursement mechanics, and specialty pharmacy operations.
- Proficiency in analytics and reporting for service programs and pharmacy data.
- Knowledge of compliance and regulatory requirements for patient support programs.
- Ability to communicate program objectives, launch plans, and performance effectively to internal stakeholders.
- Proven people management experience, including hiring, coaching, and developing teams.
- Demonstrated leadership of cross‑functional teams in fast‑paced, launch‑focused environments.
- An unwavering dedication to patient access and empowering the teams responsible for delivering it.
At Amylyx, we proudly support remote work opportunities within the United States. However, due to business considerations related to health insurance coverage and state tax regulations, we are unable to hire employees who reside and/or work in certain states. Currently, we are not considering applicants from Alaska, Arizona, Hawaii, Michigan, and Tennessee. You will be expected to travel to our corporate location in Cambridge, MA several times a year and attend other company-related events as necessary and requested.
CompensationThe pay range posted below represents our good faith estimate of compensation for this role, based on market data and internal benchmarks. The final offer may vary depending on a candidate’s experience, skills, and qualifications, as well as considerations of internal equity. Estimated Pay Range: $253,000 - $285,000 USD.
Senior Director, Patient Services in Cambridge employer: Amylyx Pharmaceuticals
At Amylyx, we are driven by our mission to transform patient care for those facing high unmet medical needs. Our culture fosters innovation and collaboration, empowering employees to make a meaningful impact in the lives of patients while enjoying robust professional development opportunities. With a commitment to remote work flexibility and a supportive environment, we ensure that our team members thrive both personally and professionally as they contribute to groundbreaking advancements in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, Patient Services in Cambridge
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Amylyx Pharmaceuticals.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Amylyx Pharmaceuticals.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Amylyx Pharmaceuticals, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Director, Patient Services in Cambridge
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Amylyx Pharmaceuticals.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Amylyx Pharmaceuticals.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Amylyx Pharmaceuticals. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Amylyx Pharmaceuticals. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Amylyx Pharmaceuticals
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Amylyx Pharmaceuticals’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
