Senior Account Handler

At Amwins Global Risks, we succeed together. We’re forging relationships that are built to last. With over 700 employees around the world and a global footprint across more than 150 countries, we’ve cemented our place as a top 10 contributor to Lloyd’s. Insurance is a relationship-based business, and achieving success means hiring the best talent in the industry. When you join us, we will encourage and support your professional and personal development as we invest in you and your learning to help you succeed and grow. We believe in a flat organisational structure that prizes expertise and relationships equally. We’ve built a workplace where talent, collaboration and inclusivity are valued, and our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace where everyone who works with us can be themselves.

Introduction: Open Market technical support in the Worldwide Property Division on Insurance/Reinsurance, single slip/multi-layered programmes, including catastrophe exposed areas.

Responsibilities:

• Work as part of the Global team servicing business as required by the Division, into the London and International market always ensuring client needs are met.
• Day to day client servicing from initial submission of risks to hand over to technical team for invoicing.
• Check client record is set up in the broking system, preparing approval forms where necessary.
• Prepare renewal presentations for brokers to underwriters.
• Analyse the insured risk in conjunction with the Broker and/or Producer to assess the client requirements, including working on schematics as required by the placement.
• Prepare Open Market Reform Contracts including endorsements and any adjustments, working in conjunction with internal and external stakeholders, ensuring conditions and terms of cover in response to client’s needs.
• Produce client documentation as required by departmental procedures, complying with internal service standards and FCA, ensuring Contract Certainty.
• Diary subjectivities/premium payment warranties and conditions and liaise with client and Broker to ensure they are complied with.
• Prepare statistical analysis including loss runs where necessary.
• Liaising with Cheltenham to ensure prompt and accurate issuance of invoices.
• Build strong working relationships with Amwins International offices and independent producers, underwriters and Cheltenham, attending internal and external meetings as required.
• Keep abreast of market and regulatory and tax requirements relating to the portfolio in line with individual placement.
• Ensure compliance with external and internal guidelines and procedures at all times.
• Review internal reports and liaise with Cheltenham teams to ensure all client cashes and aged debts are cleared.
• Provide guidance to less experienced members of the Open Market technical team.
• Undertake any other responsibilities which may become necessary for the proper performance of the role.

Knowledge/Skills/Qualifications:

• Experience handling Worldwide Open Market business, in particular Global business.
• An understanding of regulatory and tax requirements in the territories concerned, using Crystal where appropriate.
• Working knowledge of Crystal.
• Use of Electronic Placement systems.
• Proficient user of Microsoft Office programmes, Outlook, Internet Explorer and Total Objects/GXB.
• Able to use mathematical ideas and techniques.
• Can manage own workload and act independently.
• Self-motivated and enjoy problem solving.
• Able to collect, analyse and organise information and workload.
• Ability to work collaboratively with others – strong interpersonal skills.
• Strong communication skills (including written and verbal (both internally and externally).
• Understanding and affinity for relationship building.

Key Competencies:

• Accurate Data and Management of Information.
• Communicating & Influencing skills.
• Customer Focus.
• Decision Making.
• Information Seeking.
• Planning and Organising.