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- Tasks: Provide top-notch IT support and help clients thrive with tech solutions.
- Company: Join Amvia Limited, a forward-thinking tech company in Sheffield.
- Benefits: Enjoy competitive salary, gym membership, and a modern office environment.
- Why this job: Make a real difference while advancing your career in a supportive team.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Birthday off as a holiday and clear career progression opportunities.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Service Desk Technician – IT and Telecoms
Salary: £25 30k per annum
Setting: Office-based Sheffield City Centre
Hours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-round
Leave: 20 days plus bank holidays
Amvia Limited specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, we aim to simplify connectivity needs and foster business growth.
We are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join our service desk team. We are an MSP, dealing with many technologies that allow our clients\\\’ businesses to operate. We serve clients of all sizes and excel in providing premium service with a human touch.
If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you.
Responsibilities
- Provide technical support to customers via phone, email, and ticketing portal; respond to tickets raised via the ticketing system or email.
- Engage with customers and suppliers, maintain good English-speaking and people skills, and communicate clearly over the phone.
- Investigate, diagnose, and resolve technical issues with a focus on root-cause analysis.
- Collaborate with colleagues and MSP partners to deliver effective solutions.
Qualifications
- As this is a technical support role, good root-cause analysis skills are a must.
- Good English-speaking skills, people skills, and comfort with regular phone communication.
- Good literacy skills (reading and writing); handling tickets via portal or email.
- Proficiency in the full Microsoft Office Suite.
- Good understanding of TCP/IP, networking, and network topologies.
- Good knowledge of Windows and Mac operating systems.
- Experience working in a single IT service desk for at least 12 months.
- Understanding of Cyber Security tools (email filtering, content restrictions, MFA, conditional access, and domain security such as DKIM, DMARC, SPF).
- Understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange).
Considerations
If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these.
Benefits
- Birthdays are a free holiday day.
- Gym/Health Club Membership: Your choice of fitness facility.
- Modern Office Environment: Contemporary workspace in Sheffield city centre.
- Career Progression: Clear path for advancement in a growing company.
- Supportive Team Culture: Work with passionate professionals who celebrate success.
This is an exceptional opportunity to join a forward-thinking technology company. Amvia Limited invests in our people and provides the tools, training, and support needed to excel in technology sales.
Apply today with an up-to-date CV.
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IT Service Desk Technician employer: Amvia Limited
Contact Detail:
Amvia Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the IT and telecoms industry, especially those who work at Amvia Limited. A friendly chat can sometimes lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss TCP/IP, networking, and MS365 admin. We want to see that you know your stuff and can help our clients with their tech needs!
✨Tip Number 3
Show off your people skills! Since this role involves talking to customers regularly, practice how you’d explain technical issues in simple terms. We love candidates who can connect with clients and make them feel at ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals who want to grow with us at Amvia Limited.
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Technician role. Highlight your technical support experience and any relevant skills, like your knowledge of TCP/IP and Microsoft 365. We want to see how you can bring value to our team!
Show Off Your People Skills: Since this role involves a lot of communication with customers, don’t forget to showcase your people skills in your application. Mention any experiences where you've successfully helped others or resolved issues, as we love a candidate who can connect with clients!
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Amvia Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around TCP/IP, networking, and the Microsoft 365 suite. Be ready to discuss your experience with these technologies and how you've used them in previous roles.
✨Practice Your People Skills
Since this role involves a lot of customer interaction, practice your communication skills. Role-play common scenarios you might encounter on the service desk, focusing on how to explain technical issues in simple terms.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your root-cause analysis abilities. Think of specific examples where you identified and resolved issues effectively, and be ready to share these during the interview.
✨Highlight Your Continuous Learning
Mention any relevant certifications or training you've completed, especially in Cyber Security tools or IT service management. This shows your commitment to professional development and staying current in the field.