At a Glance
- Tasks: Provide top-notch IT support and help clients thrive with tech solutions.
- Company: Join Amvia Limited, a forward-thinking tech company in Sheffield.
- Benefits: Enjoy competitive salary, gym membership, and a modern office environment.
- Other info: Birthday off as a holiday and clear career progression opportunities.
- Why this job: Make a real difference while advancing your career in a supportive team.
- Qualifications: Experience in IT support and strong communication skills are essential.
Service Desk Technician – IT and Telecoms Salary: £25 – 30k per annum Setting: Office-based – Sheffield City Centre Hours: Monday – Friday, 08:30 to 17:30 – Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Amvia Limited specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, we aim to simplify connectivity needs and foster business growth. We are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join our service desk team. We are an MSP, dealing with many technologies that allow our clients' businesses to operate. We serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone – you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) – the bulk of our work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP / IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange). Considerations If you have any experience, technical training / certifications etc. which you feel would be relevant to your application, please ensure you raise these. Why Join Birthdays are a free holiday day. Gym / Health Club Membership: Your choice of fitness facility. Modern Office Environment: Contemporary workspace in Sheffield city centre. Career Progression: Clear path for advancement in a growing company. Supportive Team Culture: Work with passionate professionals who celebrate success. This is an exceptional opportunity to join a forward-thinking technology company. Amvia Limited invests in our people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV
IT Service Desk Technician in Sheffield employer: Amvia Limited
Amvia Limited is an exceptional employer located in the heart of Sheffield City Centre, offering a modern office environment and a supportive team culture that celebrates success. With a commitment to employee growth, we provide clear career progression paths and invest in our people through training and development opportunities. Enjoy unique benefits such as a free holiday on your birthday and a gym membership of your choice, making Amvia a fantastic place to build a rewarding career in IT and Telecoms.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician in Sheffield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Amvia Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Amvia Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Amvia Limited!
✨Direct Apply to Amvia Limited
Let's not forget to apply directly through the Amvia Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Technician in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Amvia Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Amvia Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Amvia Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
